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Show Results For
- All HBS Web
(5,934)
- People (8)
- News (1,091)
- Research (3,947)
- Events (33)
- Multimedia (15)
- Faculty Publications (2,395)
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- 23 Jul 2012
- Research & Ideas
Book Excerpt: ‘Talk, Inc.’
spatial—that would normally separate them from their employees. They do so by cultivating the art of listening to people at all levels of their organization, and by learning to talk with those people in ways... View Details
Keywords: Re: Boris Groysberg
- 17 Jun 2014
- First Look
First Look: June 17
Purchase this case: http://hbr.org/product/arcos-dorados-how-to-lead-and-from-where/an/114059-PDF-ENG Harvard Business School Case 714-475 Social Strategy at Cisco Systems In April 2013, Jeanne Beliveau-Dunn, vice president and general... View Details
Keywords: Sean Silverthorne
- November 2023 (Revised March 2024)
- Technical Note
Customer Data Privacy
By: Eva Ascarza and Ta-Wei Huang
This note provides an overview of the evolving landscape of customer data privacy in 2023. It highlights two pivotal aspects that make privacy a central concern for businesses: building and maintaining customer trust and navigating the intricate regulatory... View Details
Keywords: Customer Relationship Management; Governance Compliance; Governing Rules, Regulations, and Reforms; Risk and Uncertainty; Reputation; Trust; Information Management; Retail Industry; Technology Industry; Financial Services Industry; Telecommunications Industry; Europe; United States
Ascarza, Eva, and Ta-Wei Huang. "Customer Data Privacy." Harvard Business School Technical Note 524-005, November 2023. (Revised March 2024.)
- 14 Apr 2015
- First Look
First Look: April 14
collection of innovative research and management insights that build upon the foundations of the first book but takes the study of brand... View Details
Keywords: Sean Silverthorne
- 11 Nov 2002
- Research & Ideas
Women Entrepreneurs Usher in the Next Generation
they were quite special—which was a risk from other people's point of view. But she didn't see it as all that risky because she knew what they were made of." Swan ran the Latin America channel as general View Details
Keywords: by Martha Lagace
- 25 Jul 2005
- Research & Ideas
An Organization Your Customers Understand
If customers were unhappy, they reasoned, the product should be changed. Militant demands displaced an environment of mutual respect and shared learning. Needless to say, the practice of telling students... View Details
Keywords: by Robert Simons
- 03 Feb 2003
- Research & Ideas
Homeland Security: A Ready-made Market
have," said Mark Cleverley, a senior solutions executive at IBM. "The CIA can talk to the INS," agreed Mark Hogan, vice president and general manager at BEA Government Systems, "but there are policy issues that affect... View Details
- 10 Jan 2005
- What Do You Think?
Public Pension Reform: Does Mexico Have the Answer?
Summing Up Judging from responses to the January column, the debate concerning reform of the social security system in the U.S. will take many directions before the question can even be framed adequately. If... View Details
- 25 Jan 2011
- First Look
First Look: Jan. 25
dynamic, historical account of the events that have shaped the brand over time. Using a particular type of brand biography, "the underdog," we empirically show how View Details
Keywords: Sean Silverthorne
- August 2001
- Case
Scios, Inc.
Scios, filled with distinguished scientists and experienced managers, nevertheless fails to clear the FDA Phase III process for an important biotechnology drug. This case asks the students to analyze the social costs and benefits of the regulatory process. View Details
- 20 Feb 2001
- Research & Ideas
What’s Next for Japan
Japan. "Wireless Internet is a reality in Japan," he said, speculating that broadband, digital content, and semiconductors will all be controlled by Japan by 2005. Vogel commented that finance and retail were also promising new... View Details
Keywords: by Hilah Geer
- 08 Nov 2011
- First Look
First Look: Nov. 8
PublicationsHow Much Is a Reduction of Your Customers' Wait Worth? An Empirical Study of the Fast-Food Drive-Thru Industry Based on Structural Estimation Methods Authors:Gad Allon, Awi Federgruen, and... View Details
Keywords: Sean Silverthorne
- January 2009
- Article
Bank Debt and Corporate Governance
By: Victoria Ivashina, Vinay Nair, Anthony Saunders, Nadia Massoud and Roger Stover
In this paper, we investigate the disciplining role of banks and bank debt in the market for corporate control. We find that relationship bank lending intensity and bank client network have positive effects on the probability of a borrowing firm becoming a target. This... View Details
Keywords: Corporate Governance; Borrowing and Debt; Banks and Banking; Business and Stakeholder Relations; Governance Controls; Managerial Roles
Ivashina, Victoria, Vinay Nair, Anthony Saunders, Nadia Massoud, and Roger Stover. "Bank Debt and Corporate Governance." Review of Financial Studies 22, no. 1 (January 2009): 41–77.
- August 2011
- Article
Coming Clean and Cleaning Up: Does Voluntary Self-Reporting Indicate Effective Self-Policing
By: Michael W. Toffel and Jodi L. Short
Regulatory agencies are increasingly establishing voluntary self-reporting programs both as an investigative tool and to encourage regulated firms to commit to policing themselves. We investigate whether voluntary self-reporting can reliably indicate effective... View Details
Keywords: Environmental Sustainability; Governing Rules, Regulations, and Reforms; Programs; Governance Compliance; Corporate Disclosure; Law Enforcement
Toffel, Michael W., and Jodi L. Short. "Coming Clean and Cleaning Up: Does Voluntary Self-Reporting Indicate Effective Self-Policing." Journal of Law & Economics 54, no. 3 (August 2011): 609–649.
- 02 Jul 2010
- What Do You Think?
Is Profit as a “Direct Goal” Overrated?
long-term effect because they are so complex, a manager's information so incomplete, the competitive environment so complicated, analytic techniques so inadequate, and the number of things over which a View Details
Keywords: by Jim Heskett
- 05 May 2009
- First Look
First Look: May 5, 2009
of industries can't be managed as "silos," tucked away in corporate, university, or government research labs, in incubators, or within venture capital funded entrepreneurial start-ups. Access to... View Details
Keywords: Martha Lagace
- 19 Jun 2018
- First Look
New Research and Ideas, June 19, 2018
organizations as well as customer pressure from individual investors are critical in mitigating free-rider problems among asset managers and sustaining engagement practices. Finally, I explore the limits and anticompetitive concerns to... View Details
Keywords: Dina Gerdeman
- 16 Jun 2015
- First Look
First Look: June 16, 2015
strategy. Without such a strategy, companies will have a hard time weighing the trade-offs of various practices-such as crowdsourcing and customer co-creation-and so may end up with a grab bag of approaches.... View Details
Keywords: Sean Silverthorne
- 27 Feb 2006
- Research & Ideas
Corporate Values and Employee Cynicism
may be able to show employees the ways in which they are trying to sustain the values, while also managing business realities. (iv) Create a sense of psychological safety. Employees need to feel that it is... View Details
Keywords: by Martha Lagace
- 29 Jul 2002
- Research & Ideas
Get Off the Dime!
seen a variation on this story? Getting the Bosses' Approval From Ted Watson The general idea—hardly unique to us—was to do business consistently across all of our operating units. We would have the same approach to conducting any... View Details
Keywords: by John P. Kotter & Dan S. Cohen