Social Performance Measurement - Publications - Faculty & Research

01 Dec 2022
News

Educating, Connecting, and Mobilizing Around Climate Change

incredible source of opportunity for entrepreneurial activity.” SHIRLEY LU, Assistant Professor of Business Administration Shirley Lu conducts research on how companies communicate environmental and social information. Some of her work... View Details

Keywords: Jennifer Gillespie

30 May 2007
Research & Ideas

Health Care Under a Research Microscope

The $2 trillion health care system is one of the United States' largest industries—but one of its worst performing by almost any measure other than technological innovation. The problems are painful,... View Details

Keywords: by Sean Silverthorne; Health; Biotechnology

01 Jul 2014
First Look

First Look: July 1

that have informed LGBT organizational research from the late nineteenth century to date. The frames include a "medical abnormality," "deviant social role," "collective identity," and "social... View Details

Keywords: Carmen Nobel

March 2018 (Revised February 2020)
Teaching Note

Improving Access at VA

By: Ryan W. Buell and Robert S. Huckman

In 2015, the Department of Veterans Affairs (VA) ran the largest healthcare system in the United States, with over 1,700 sites of care that served nearly 9 million veterans. One year earlier, a scandal had erupted over a cover-up of the excessive wait times veterans... View Details

Keywords: Service Operations; Service Delivery; Social Issues; Health Care and Treatment; Government Administration; Performance Improvement; Public Administration Industry; Health Industry; United States

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January 2009
Teaching Note

Consumer Payment Systems — United States and Japan

By: Benjamin Edelman and Andrei Hagiu

Teaching Note for [909006] and [909007]. View Details

Keywords: Cash; Cost; Motivation and Incentives; Performance Efficiency; Technology; Alliances; Governing Rules, Regulations, and Reforms; United States; Japan

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June 2008 (Revised October 2010)
Case

Patient Flow at Brigham and Women's Hospital (A)

By: Anita L. Tucker and Jillian Alexandra Berry

Brigham and Women's Hospital challenged a team of physicians to improve patient flow from the Emergency Department to Intensive Care Units (ICUs). One of the team members, Selwyn Rogers, Director of the Surgical Intensive Care Unit (SICU) at Brigham and Women's... View Details

Keywords: Change Management; Health Care and Treatment; Service Operations; Business Processes; Performance Productivity; Conflict and Resolution; Health Industry; Massachusetts

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November 2000 (Revised November 2002)
Case

Activity-Based Management at W.S. Industries (A)

By: V.G. Narayanan and Sanjay Pothen

W.S. Industries undertakes the design and implementation of an activity based costing (ABC) system, and the ABC information empowers workers to make process improvement decisions. Workers' incentive pay is tied to cost savings from process improvements. View Details

Keywords: Activity Based Costing and Management; Motivation and Incentives; Performance Evaluation; Organizational Change and Adaptation; Knowledge Management; Energy Industry; India

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17 Feb 2016
Research & Ideas

Man vs. Machine: Which Makes Better Hires?

what should you be doing with this information?” Testing companies use a rash of custom-designed assessments, including personality tests, skills assessments, math and logic problems, and judgment tests, on hypothetical work situations. Results are View Details

Keywords: by Michael Blanding; Employment

10 Apr 2014
Research & Ideas

Book Excerpt--‘Accelerate: Building Strategic Agility for a Faster-Moving World’

supports the opposite conclusion. As long as the world is not changing much, the competition is not too fierce, and the strategic challenges are limited, you can survive with this reality. Performance View Details

Keywords: Re: John P. Kotter

16 Jan 2018
News

Celebrating the Impact of Nonprofits

dress-rehearsal performances of the Metropolitan Opera and the New York Philharmonic, and a tour and business talk at the Museum of Modern Art. The group also runs a Brown Bag Lunch series, where alumni can get together View Details

Keywords: Margie Kelley

20 Jan 2010
First Look

First Look: Jan. 20

delegation, but there is less empirical evidence, especially across countries. This has limited the ability to understand the phenomenon of decentralization. To address the empirical lacuna we have developed a research program to measure... View Details

Keywords: Martha Lagace

08 Apr 2014
First Look

First Look: April 8

August 2013 MIT Sloan Management Review The High Price of Customer Satisfaction By: Keiningham, Timothy, Sunil Gupta, Lerzan Aksoy, and Alexander Buoye Abstract—Managers often assume that improving customer satisfaction and financial View Details

Keywords: Sean Silverthorne

19 Dec 2017
First Look

New Research and Ideas, December 19, 2017

populations, one expects such attitudes to be sacrosanct and nearly inalterable, perhaps for generations to come. On the other hand, even these attitudes may be informed by social cues that interpret violence in different ways and that... View Details

Keywords: Carmen Nobel

16 Sep 2020
Blog Post

Turning a Moment into a Movement: How the Anti-Racism Fund Co-Founders are Fighting Racism and Encouraging Other Companies to Do Their Part

process that educates and engages donors and anti-racism allies. By building a platform that explains how donors can make an impact through the ARF four Pillars of Purpose - Justice System Reform, Education Parity, Health & Wellness Access, and Community Outreach &... View Details

Keywords: All Industries

17 Sep 2020
News

HBS Goes Back To School

Photo: Hensley Carrasco SEPTEMBER 17 The HBS Social Enterprise community welcomed first-year students with a welcome video which features insights and advice from students, administrative leaders, and second-year students. “The Kick-off,”... View Details

Web

Introduction - The Production - The Human Factor – Baker Library | Bloomberg Center, Historical Collections

Production Chapter Introduction Chapter Images The Worker The Audience Bibliography The Production: A Cooperative Enterprise What the industrial worker wants is . . . a method of living in social relationship with other people and . . .... View Details

June 2018
Teaching Note

Difficult Conversations and Dealing with Challenging Situations at Work

By: Boris Groysberg and Amram Migdal

Teaching Note for HBS Nos. 416-031, 416-032, 416-033, 416-034, 416-035, and 416-036. View Details

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01 Jun 2000
News

Capturing Human Capital

corporations rely on information planning and control systems and processes that are designed to help management make sound strategic choices and ensure efficient implementation of those decisions. "They do this by allocating scarce capital resources to the best... View Details

December 2010
Teaching Note

Cresud S.A., Farmer or Real Estate Developer? (TN)

By: Arthur I Segel and Andrew Pierson Terris

Teaching Note for 211-011. View Details

Keywords: Agribusiness; Decision Choices and Conditions; Risk Management; Competition; Motivation and Incentives; Corporate Strategy; Opportunities; Decisions; Performance Effectiveness; Agriculture and Agribusiness Industry; Argentina; Bolivia; Brazil; Paraguay

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July 2001 (Revised March 2002)
Case

Nasdaq Stock Market, Inc., The

By: Andre F. Perold and Austin K Scee

NASDAQ's mission "to facilitate capital formation" is threatened by the emergence of Electronic Communication Networks, which are not as heavily regulated by the SEC. This case reviews the development of NASDAQ and its evolution from a loose network of broker-dealers... View Details

Keywords: Capital Markets; Stocks; Financial Markets; Governing Rules, Regulations, and Reforms; Innovation Strategy; Performance Efficiency; Perspective

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