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Show Results For
- All HBS Web
(8,906)
- People (12)
- News (1,324)
- Research (6,770)
- Events (36)
- Multimedia (49)
- Faculty Publications (5,578)
- November 2004 (Revised September 2007)
- Case
The Mitchell Family and Mitchells/Richards
By: Amy C. Edmondson, John A. Davis, Corey B. Hajim and Kelly Mulderry
Describes a small, luxury retail chain's operational sophistication achieved through the use of technology and "high-touch" customer service. A family-run business, Mitchells has built its success with a customer service strategy known internally as "hugging." The term... View Details
Keywords: Family Business; Customer Relationship Management; Knowledge Management; Service Delivery; Organizational Culture; Expansion; Information Technology; Retail Industry
Edmondson, Amy C., John A. Davis, Corey B. Hajim, and Kelly Mulderry. "The Mitchell Family and Mitchells/Richards." Harvard Business School Case 605-047, November 2004. (Revised September 2007.)
- February 2003 (Revised March 2006)
- Case
Asociacion Colombiana de Industrias Plasticas (Acoplasticos)
Acoplasticos was established in 1961 as a lobbying group for Colombia's major plastics manufacturing companies. In the early 1980s, the organization shifted its focus toward improving the productivity of the Colombian plastics and rubber cluster, which also included... View Details
Keywords: Cooperation; Information Technology; Alliances; Research and Development; Business and Government Relations; Performance Productivity; Developing Countries and Economies; Manufacturing Industry; Chemical Industry; Colombia
Porter, Michael E., and Willis M. Emmons III. "Asociacion Colombiana de Industrias Plasticas (Acoplasticos)." Harvard Business School Case 703-437, February 2003. (Revised March 2006.)
- 2011
- Book
Capitalism at Risk: Rethinking the Role of Business
The spread of capitalism worldwide has made people wealthier than ever before. But capitalism's future is far from assured. The global financial meltdown of 2008 nearly triggered another Great Depression, economies in Europe are still teetering, and powerful... View Details
Keywords: Business And Society; Economic Systems; Economic Growth; Leading Change; Business and Community Relations; Business and Stakeholder Relations; Business Strategy
Bower, Joseph L., Herman B. Leonard, and Lynn S. Paine. Capitalism at Risk: Rethinking the Role of Business. Boston: Harvard Business Review Press, 2011. (Published in Chinese as "Qi ye zai jing ji zhong de jue se," Beijing: China Machine Press, 2012. Published in Japanese as ハーバードが教える 10年後に生き残る会社、消える会社, Tokuma Shoten Publishing Co., Ltd., 2013.)
- 21 Apr 2015
- First Look
First Look: April 21
https://hbr.org/2015/03/starbucks-race-together-campaign-and-the-upside-of-ceo-activism April 2015 Strong Brands, Strong Relationships Framing the Game: How Brands' Relationships with Their Competitors... View Details
Keywords: Carmen Nobel & Sean Silverthorne
- Profile
Omowale Casselle
Graduates go on to achieve unbelievable professional success. However, the personal relationships with family and friends are what make life truly worth living." "As I graduated from business school in 2009, my mother was... View Details
- 28 Feb 2014
- News
The First Five Years: Omowale Casselle (MBA 2009)
success. However, the personal relationships with family and friends are what make life truly worth living. "As I graduated from business school in 2009, my mother was diagnosed with Alzheimer's disease. Within a few months, we made the... View Details
- 25 Oct 2020
External Partner Event: Harvard Business School Club of Japan Seminar
COVID-19 triggered the new-normal society with deep impact to a broad range of industries and daily living. The HBS MBA experience is well-known for close knit relationships emphasizing the importance of live debate with fellow... View Details
- 01 Feb 2002
- News
HBS Expands Global Presence
impact, and visibility of HBS international research efforts. Dessain, who speaks five languages, has extensive experience in business and higher education throughout Europe, most recently as a senior director in charge of managing corporate View Details
- 01 Mar 2003
- News
Three Appointed to Endowed Professorships
His work on private equity funds has examined the relationship between general partners and their portfolio companies. Gompers recently coauthored two books: Entrepreneurial Finance and The Money of Invention. His Harvard degrees include... View Details
- 18 Dec 2007
- First Look
First Look: December 18, 2007
Evidence from the Financial Analysis Market Authors:Boris Groysberg, Ashish Nanda, and M. Julia Prats Abstract Our paper contributes to the studies on the relationship between workers' human capital and their decision to become... View Details
Keywords: Martha Lagace
- February 1990
- Supplement
Progressive Corp.: Coping with the Problem of Dual Career Parents (B)
By: Shoshana Zuboff
Keywords: Family and Family Relationships
Zuboff, Shoshana. "Progressive Corp.: Coping with the Problem of Dual Career Parents (B)." Harvard Business School Supplement 490-076, February 1990.
- February 1990
- Teaching Note
Progressive Corp.: Coping with the Problem of Dual Career Parents (A) and (B), Teaching Note
By: Shoshana Zuboff
Keywords: Family and Family Relationships
- Student-Profile
Mengjie "Magie" Cheng
time to do a deep dive on research problems. They want to help you succeed.” She’s also formed close relationships with students in the marketing program as well as in other programs, through coursework and study groups. Her favorite... View Details
- 28 Jun 2016
- First Look
June 28, 2016
raise funds from outside investors. The relationship appears not to be causal but instead driven by selection effects across heterogeneous teams with varying degrees of inequality aversion. Publisher's link:... View Details
Keywords: Sean Silverthorne
Lore Harp
Working from her suburban kitchen, Harp built a $35 million business in less than five years by creating personal computer systems for the small business market. Her marketing savvy and strong ability to build personal relationships with... View Details
Keywords: Computers & Electronics
- 29 Jul 2016
- Working Paper Summaries
Can Paying Firms Quicker Affect Aggregate Employment?
Keywords: by Jean-Noel Barrot and Ramana Nanda
- Research Summary
Overview
By: Ryan W. Buell
From creating flight itineraries online, to interacting with tellers to complete complex banking transactions, to engaging with the government to address civic problems, customers are playing an increasingly vital role in the performance of operations in a broadening... View Details
Keywords: Service Operations; Customer Satisfaction; Customer Retention; Customer Behavior; Operational Transparency; Customer Compatibility; Engagement; Customers; Decision Making; Design; Management; Operations; Quality; Relationships; Social Psychology; Technology; Value; Banking Industry; Service Industry; Travel Industry; Web Services Industry; Retail Industry; Food and Beverage Industry
- March 2024
- Article
How Foes Become Allies: The Shifting Role of Business in Climate Politics
By: Irja Vormedal and Jonas Meckling
Firms often oppose costly public policy reforms—but under what conditions may they
come to support such reforms? Previous scholarship has taken a predominantly static
approach to the analysis of business positions. Here, we advance a dynamic theory of
change in... View Details
Vormedal, Irja, and Jonas Meckling. "How Foes Become Allies: The Shifting Role of Business in Climate Politics." Policy Sciences 57, no. 1 (March 2024): 101–124.
- May 2022
- Teaching Note
Volkswagen and Suzuki: A Match Made in Heaven (A)? and An Alliance Breaks Down (B1, B2)
By: Ranjay Gulati and Bradley Turner
Teaching Note for HBS Case Nos. 420-037, 420-038, and 420-039. View Details