Publications

October 2011 (Revised April 2017)
Teaching Note

Raleigh & Rosse: Measures to Motivate Exceptional Service (Brief Case)

By: Robert L. Simons and Michael Mahoney

Teaching Note for 4353. View Details

Keywords: Control Systems; Performance Measurement; Goal Setting; Compensation; Incentives; Motivation; Sales Compensation; Strategy And Execution; Motivation and Incentives; Goals and Objectives; Salesforce Management; Organizational Culture; Accounting; Performance Evaluation; Compensation and Benefits

Web

VBHCD Initiative - Institute For Strategy And Competitiveness

Kaplan’s research, Executive Education teaching, and consulting focus on linking cost and performance management systems to strategy implementation. His current research focuses on two topics: measuring and View Details

23 Apr 2001
Research & Ideas

Brand Power from Wedgwood to Dell: Part Two

How does an entrepreneur make the switch from inspiring a tiny group of followers in a metaphorical garage to leading what eventually becomes a multibillion-dollar business? The ability to translate individual creativity into sustained View Details

Keywords: by Martha Lagace

July 2002 (Revised August 2002)
Case

Washington Hospital Center (A): Rescuing Emergency Medicine

By: Rosabeth M. Kanter and Michelle Heskett

Dr. Craig Feied and Dr. Mark Smith, recruited to turn around the Washington Hospital Center Emergency Department, prepare to roll out their most revolutionary change yet--an information system that could radically improve the practice of emergency medicine. A review of... View Details

Keywords: Change Management; Health Care and Treatment; Nonprofit Organizations; Medical Specialties; Organizational Culture; Crisis Management; Technological Innovation; Higher Education; Health Industry; District of Columbia

01 Dec 2013
News

Batteries and Chocolates

displaying characteristics (such as consensual decision-making and greater risk aversion) more associated with women's management styles. Admittedly, acknowledging gender-based organizational distinctions... View Details

Keywords: Spar, Debora; Colleges, Universities, and Professional Schools; Educational Services

01 Jul 2013
News

The Nature of Business

learned at Harvard and at Goldman Sachs," he recalled. "Viewing nature through the lens of basic business principles—maximize returns, invest in your assets, manage your risks, diversify, and promote innovation—can open the door for... View Details

Keywords: Jill Radsken; Social Assistance; Health, Social Assistance

16 Jun 2020
Blog Post

Delivering Solutions During a Crisis: an Interview with Hans Kristian Furuseth

learn more about leadership, managing human capital, and strategy to complement my analytical background,” Furuseth notes. “While at HBS I took as many courses as I could on leadership and organizational... View Details

01 Jun 2013
News

Minding The Gap

Baltimore City Public Schools CEO Andrés Alonso for a prized spot on the team that represents the district at a weeklong summer institute run by Harvard's Public Education Leadership Project (PELP). Harcum's assessment of the program—which seeks to turn best practice... View Details

Keywords: Deborah Blagg; Blagg, Deborah; Colleges, Universities, and Professional Schools; Educational Services; Educational Support Services; Educational Services; Elementary and Secondary Schools; Educational Services

01 Sep 2012
News

Curb Your Smartphone Habit

work-related benefits in the process. Are we literally taking our phones to bed with us? In a survey we did of 1,600 managers and professionals in various organizations across the globe, 26 percent admitted to sleeping with their... View Details

Keywords: Deborah Blagg; smartphones; Colleges, Universities, and Professional Schools; Educational Services; Telecommunications; Information

September 2023 (Revised June 2024)
Case

Kaspi.kz: Building Trust through Innovation

By: Sandra J. Sucher, Fares Khrais and Marilyn Morgan Westner

This case is written to help students explore how companies can maintain and develop trust while innovating, how to identify and respond effectively to warning signs that they may not be as trusted as they believe, and how being trusted can aid in expanding and growing... View Details

Keywords: Growth and Development Strategy; Organizational Culture; Trust; Technology Adoption; Innovation and Invention; Banking Industry

01 Feb 1997
News

New Releases

include essays from scholars at institutions such as HBS, Stanford, and MIT, as well as from senior managers at Intel, IBM, and Mercer Management Consulting. Drawing on lessons from leading companies of the... View Details

October 17, 2023
Article

10 Emotions That Are Undervalued in the Workplace

By: Frances X. Frei and Anne Morriss

In their new book, Move Fast and Fix Things, Frances Frei and Anne Morriss outline five strategies to help leaders tackle their hardest problems and quickly make change. Their fourth strategy is about telling a compelling story about the change you need to... View Details

Keywords: Emotions; Organizational Change and Adaptation; Business or Company Management; Leading Change

November 2017
Supplement

Merging American Airlines and US Airways (B)

By: David G. Fubini, David A. Garvin and Carin-Isabel Knoop

Exhibit to Merging American Airlines and US Airways (A) case. In February 2013, US Airways announced that it would merge with American Airlines to create the world’s largest airline. Doug Parker, the CEO of US Airways, would become CEO of the new American Airlines... View Details

Keywords: Airlines; Merger; Takeover; Integration Strategy; Merger Integration; Mergers and Acquisitions; Decision Making; Governance; Management Teams; Operations; Organizational Culture; Air Transportation Industry; United States

July 2005 (Revised February 2007)
Exercise

Family Business System Action Planning Worksheet

By: John A. Davis

Assist in thinking critically about facilitators and inhibitors to goals and preparing for change in a family business system. View Details

Keywords: Family Business; Change Management; Goals and Objectives; Organizational Change and Adaptation

15 Sep 2020
News

How To Make Diversity a Reality

nonprofit focused on improving urban economies, and ICV Partners, a Black-owned private equity firm focused on companies in the lower middle market. Willie Woods is cofounder, president, and managing director of ICV Partners, and in this... View Details

01 Dec 2017
News

Pencils Up: Taking Note of New Courses

on MBAs. Here’s a closer look at three of this year’s offerings. Investing for Impact Professor Shawn Cole, Finance, and Senior Lecturer Vikram Gandhi, General Management A rapidly growing share of asset owners and View Details

Keywords: Julia Hanna

11 Dec 2007
First Look

First Look: December 11, 2007

acknowledged that the difficulties faced in RE are multifarious, recent research has primarily focused on limited factors. This ongoing research project addresses this limitation by integrating the fields of social and organizational... View Details

Keywords: Martha Lagace

November 2004 (Revised September 2007)
Case

The Mitchell Family and Mitchells/Richards

By: Amy C. Edmondson, John A. Davis, Corey B. Hajim and Kelly Mulderry

Describes a small, luxury retail chain's operational sophistication achieved through the use of technology and "high-touch" customer service. A family-run business, Mitchells has built its success with a customer service strategy known internally as "hugging." The term... View Details

Keywords: Family Business; Customer Relationship Management; Knowledge Management; Service Delivery; Organizational Culture; Expansion; Information Technology; Retail Industry

January 2005 (Revised November 2005)
Case

Irene Charnley at Johnnic Group (A) (Abridged)

By: Linda A. Hill and Maria Farkas

When she becomes chairperson of a large telecommunications board, Irene Charnley must transform the mostly white-led company to be more representative of South Africa's demographics. View Details

Keywords: Change Management; Organizational Change and Adaptation; Demographics; Communication Technology; Telecommunications Industry; South Africa