Customer Focus and Relationships - Publications - Faculty & Research

04 Dec 2019
News

Skydeck Live: The Case for Funding Female Founders

got a lot of encouraging feedback from institutions, especially the pension funds—CalPERS, for example. Huge. But they want to invest in much larger funds. And so getting to that point of creating a $250 million or $500 million... Then... View Details

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2025 Reunion Presentations - Alumni

Info HBS Foundry is an AI-powered platform that reimagines how entrepreneurs learn, build, and grow. The platform combines HBS content, AI agents, custom learning pathways, and... View Details

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Past Issues - Alumni

a Hollywood-style comeback for AMC theatres with a single-minded focus on the customer What’s Next As The HBS Campaign kicks off, alumni ask Dean Nohria their most pressing questions about the future of the... View Details

14 Mar 2019
News

The Merchant of Osaka

inventory problems and dire financial crises—and whatever the symptom, the root cause was usually that the company had lost touch with its customers. “It’s one of the main reasons the country continues to fall behind,” she says. Her job... View Details

Keywords: Health, Social Assistance

22 Nov 2022
Blog Post

Alumni Leaders on Decarbonization Strategies for Combatting Climate Change

scaling up new approaches and technologies such as ours." Claire Broido Johnson (MBA 2002) COO, Fermata EnergyAs business leaders with lots of privilege, it is our responsibility to focus our efforts on both... View Details

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Year in Review | Annual Report 2024

such as the launch of HBS Online, increased financial aid, tackled challenges posed by COVID, and introduced diversity frameworks. Her work will further strengthen relationships within the School View Details

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HBS - Financials | From the Chief Financial Officer

Executive Education, and HBS Online are expected to grow about 10 percent from the prior year, as these groups continue to focus on leveraging new technologies and platforms to... View Details

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From the Chief Financial Officer | Annual Report 2024

Executive Education, and the endowment distribution. Total operating expenses are forecast to grow by 5 percent, largely attributable to continued investments in educational programs, research, innovation, View Details

Publications