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  • March 2024
  • Supplement

Madrigal: Conducting a Customer-Base Audit

By: Eva Ascarza, Bruce Hardie, Peter S. Fader and Michael Ross
This case presents a scenario where Madrigal, a U.S. retailer with a rich 20-year history and a solid loyalty program, faces a turning point with the arrival of a new CEO. This leadership change reveals a critical gap in understanding the customer base, prompting an... View Details
Keywords: Customer Relationship Management; Analytics and Data Science; Growth and Development Strategy; Retail Industry; United States
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  • 05 Jun 2020
  • News

FT business books: April to June edition

  • March 1992 (Revised November 1993)
  • Case

Beta Management Co.

A manager of a small investment company has been successfully using index funds for limited market timing. Growth has allowed her to move into picking stocks. She is considering two small and highly variable listed stocks, but is concerned about the risk that these... View Details
Keywords: Risk and Uncertainty; Stocks; Financial Services Industry
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  • February 2018
  • Case

Earlham College Basketball: Turnaround Strategy

By: Juan Alcacer and Anne Marie Knott
Earlham College in Richmond, Indiana, is in the heart of basketball country. Yet its record for the 2013/2014 basketball season was a dismal 5–20. The school recruited Jason Polykoff from the University of Pennsylvania’s coaching staff to reinvent the program. By... View Details
Keywords: Transformation; Problems and Challenges; Strategy; Sports; Sports Industry; Indiana
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  • July 2010 (Revised March 2013)
  • Case

Heidrick & Struggles and Standard Chartered Bank: Managing Global Key Accounts

By: Robert G. Eccles and Kerry Herman
Daren Kemp, a partner at leadership consultancy and executive search firm Heidrick & Struggles, is responsible for the firm's relationship with Standard Chartered Bank (Standard Chartered). Standard Chartered is one of 94 companies in Heidrick's strategic partners... View Details
Keywords: Customer Relationship Management; Service Delivery; Partners and Partnerships; Business Strategy; Consulting Industry; Employment Industry
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  • 2008
  • Book

Managing Up

By: Linda A. Hill
Managing up is not political game playing. Rather, it's a conscious approach to working with your supervisor toward goals that are important to both of you. Through managing up, you build a productive working relationship with your boss and create a way to use the... View Details
Keywords: Interpersonal Communication; Employees; Managerial Roles; Alliances; Value Creation
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  • 19 Jan 2021
  • Blog Post

2+2 Where Are They Now Spotlight: Marc Duranteau (MBA 2019)

both the mentees and me to learn from each other! What impact has HBS had on your career? The value of my HBS MBA is mainly the personal growth it allowed me to have (and it was gigantic!). The biggest... View Details
  • Web

Business & Environment

What is the Business & Environment Initiative? What is the Business & Environment Initiative? Inspiring innovation and action at the intersection of business and environment Climate Rising Podcast Designing for Resilience: with Alex... View Details
  • 05 Dec 2014
  • Working Paper Summaries

Seesaws and Social Security Benefits Indexing

Keywords: by Matthew Weinzierl
  • 25 Jan 2023

Peek

Are you a current college student? Are you curious about the MBA? Consider joining us this January for Peek to learn more about the value of an MBA for your future. This virtual program will include live... View Details
  • 07 Feb 2022
  • Research & Ideas

Digital Transformation: A New Roadmap for Success

digital transformation an even more urgent need, companies must also morph iteratively to keep up with the speed of emerging technologies. It’s a process of continuous learning... View Details
Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards
  • 12 Feb 2022
  • News

How To Age Happily: Surfing From Fluid To Crystallized Intelligence

  • 03 Oct 2016
  • Working Paper Summaries

The Skills Gap and the Near-Far Problem in Executive Education and Leadership Development

Keywords: by Das Narayandas and Mihnea Moldoveanu; Education
  • March 2024
  • Module Note

Navigating the Future: Managing Financial Forecasts

By: Mark Egan
This module note guides instructors on delivering a course module that focuses on understanding, developing, and using financial forecasts from a chief financial officer’s (CFO) perspective. The cases in the module equip students with an understanding of the techniques... View Details
Keywords: CFO; Forecasting; Corporate Finance; Forecasting and Prediction; Financial Management; Revenue; United States
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  • 29 Oct 2015
  • Other Presentation

Social Progress: The Next Development Agenda (Video)

By: Michael E. Porter and Scott Stern
How do we measure development? The Social Progress Index was launched in 2013 as a holistic approach to benchmarking countries' social performance, independent of economic measures. SPI has been widely taken up on a global basis in evaluating national performance, and... View Details
Keywords: Economic Development; Development Economics; Society; United States
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  • Web

Designing Tech Ventures - Course Catalog

HBS Course Catalog Designing Tech Ventures Course Number 5240 Professor of Engineering Robert Howe Senior Lecturer Tom Clay Fall; Q1Q2; 3.0 credits Please note this course meets on Mondays and Wednesdays from 3:50-5:10pm Course Description Launching a successful... View Details
  • 03 Jun 2021
  • News

Trusting ‘Collective Genius’ in a Crisis

  • 2024
  • Working Paper

Using LLMs for Market Research

By: James Brand, Ayelet Israeli and Donald Ngwe
Large language models (LLMs) have rapidly gained popularity as labor-augmenting tools for programming, writing, and many other processes that benefit from quick text generation. In this paper we explore the uses and benefits of LLMs for researchers and practitioners... View Details
Keywords: Large Language Model; Research; AI and Machine Learning; Analysis; Customers; Consumer Behavior; Technology Industry; Information Technology Industry
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  • Program

PLD Module 5

lifelong learning, growth, and success. (You also can earn a total of 10 PLDA points by completing other qualifying HBS Executive Education programs.) Learn more. Learning and... View Details
  • January 2025
  • Teaching Plan

Knowledge Transfer: Toyota, NUMMI, and GM

By: Willy Shih
Teaching Plan for HBS Case No. 625-003. New United Motors Manufacturing, Inc. (NUMMI) was a joint venture between Toyota and General Motors. It was an opportunity for GM to learn about the Toyota Production System, which was quite different from the mass production... View Details
Keywords: Culture Change; Organizational Culture; Organizational Change and Adaptation; Factories, Labs, and Plants; Joint Ventures; Transformation; Selection and Staffing; Knowledge Acquisition; Knowledge Sharing; Labor Unions; Management Systems; Performance Improvement; Production; Labor and Management Relations; Auto Industry; Japan; United States
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