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Show Results For
- All HBS Web
(6,309)
- People (30)
- News (1,628)
- Research (3,713)
- Events (7)
- Multimedia (9)
- Faculty Publications (2,576)
- September 1996 (Revised June 1997)
- Case
QVC, Inc.
Illustrates the "Service Profit Chain" in action. QVC, whose initials stand for Quality, Value,, and Convenience, demonstrates clearly how a strong customer focus can lead to establishing a strong franchise in the retail sector and a highly profitable business whose... View Details
Rayport, Jeffrey F., and Dickson Louie. "QVC, Inc." Harvard Business School Case 897-050, September 1996. (Revised June 1997.)
- Profile
Bryan Guerra
Why was earning your MBA at HBS important to you? Prior to business school at HBS, the majority of my educational experience had taken place largely within a lecture-based setting. While this approach had provided a solid foundation of knowledge, in deciding to enroll... View Details
- 01 Aug 2001
- News
Robert B. Stobaugh (DBA '68)
In June, the School conferred its highest honors, the Distinguished Service Award and the Alumni Achievement Award, on four professors emeriti and five alumni, respectively. This is a profile of a Distinguished View Details
- 01 Feb 2001
- News
Design Moguls
The HBS Design Fair 2000, held December 4 in Kresge Hall, showcased final projects for the MBA elective course, Managing Product Development, taught by Associate Professor Stefan Thomke. Second-year students on the Capstone Snowboard... View Details
Keywords: Educational Services
- 01 Mar 2019
- News
The Fight Beyond
But there were those within the US government who knew they needed more than fighters on the front lines. Green had the necessary skills to manage the business of the war, and the connections to get himself hired for the job. Green came... View Details
- September 2010 (Revised January 2012)
- Case
Emergia: Driving Profitability on Help Desk Contracts
Emergia wants to keep its customer happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship? View Details
Keywords: Customer Relationship Management; Customer Satisfaction; Profit; Job Cuts and Outsourcing; Management Analysis, Tools, and Techniques; Service Operations; Performance Capacity; Performance Evaluation; Mathematical Methods; Service Industry
Martinez Jerez, F. Asis, and Lisa Brem. "Emergia: Driving Profitability on Help Desk Contracts." Harvard Business School Case 111-048, September 2010. (Revised January 2012.)
- 02 Jul 2008
- News
No Pulp Fiction Allowed
(Princeton Press, 2007). Khurana charts the origins and development of MBA programs, beginning with Harvard in 1908. The narrative plot thickens as he describes in compelling detail how corporate managers in the 1970s and 1980s went from... View Details
- November 2019
- Supplement
Kids & Company: Entering the U.S.
By: Boris Groysberg, Sarah Mehta and Matthew Preble
This video supplement pairs with “Kids & Company: Entering the U.S.” (case no. 418011). It contains eight individual clips that range in length from 5 to 12 minutes. Instructors can use the videos, either in whole or in part, as an additional teaching... View Details
Keywords: Early Childhood Education; Strategy; Growth and Development Strategy; Growth Management; Business Strategy; Competitive Strategy; Competitive Advantage; Expansion; Leadership; Marketing; Product Marketing; Brands and Branding; Service Delivery; Service Operations; Product Design; Product Development; Cross-Cultural and Cross-Border Issues; Selection and Staffing; Customer Focus and Relationships; Entrepreneurship; Service Industry; Canada; United States
Groysberg, Boris, Sarah Mehta, and Matthew Preble. "Kids & Company: Entering the U.S." Harvard Business School Multimedia/Video Supplement 420-704, November 2019.
- 01 Mar 2008
- News
Creativity from Many Angles
off the conference. “During the discussion, participants on the panel and in the audience used metaphors such as ‘gardener’ and ‘shepherd’ to describe the appropriate role of managers in supporting the creative process,” says Amabile, who... View Details
- 06 Dec 2021
- News
In My Humble Opinion: Come Clean
up of work and dress attire such as shirts, slacks, suits, and dresses; when the pandemic put a significant dent in those revenues, they pivoted—focusing more on their rug, upholstery, and drapery cleaning services to make up the... View Details
- 17 Apr 2017
- Research Event
The Most Pressing Issues for Platform Providers in the Sharing Economy
most hungry supply” Easterly advised seeking out suppliers who have never sold their services before. For example, a homeowner may not consider renting out his home to strangers until he learns he can manage... View Details
- 25 Feb 2020
- News
Why Layoffs are a Losing Strategy
recommends alternatives that can result in stronger companies in the long run and reduce the damage layoffs do to workers and communities. “Typical layoffs harm employees, communities, and companies,” Sucher says. Mass layoffs were uncommon prior to the late 1970s,... View Details
- 01 Jun 2006
- News
Chinese CEOs, Professors Study at HBS
environment, managing across business disciplines and country borders, and providing organization-wide leadership,” says HBS professor Krishna Palepu, who codirects GCPC along with colleagues from the other two institutions. “HBS is proud... View Details
- 01 Sep 2005
- News
Ideas: Books
transformational leadership. Why Great Leaders Don’t Take Yes for an Answer Managing for Conflict and Consensus by Michael A. Roberto (Wharton School Publishing) Assistant Professor Roberto offers guidance to leaders who want to improve... View Details
- 2012
- Chapter
Structuring Consulting Firms
By: Tim Morris, Heidi K. Gardner and N. Anand
This chapter presents a model of the way in which consulting and other professional-service firms organize themselves and grow. We will argue that the fundamental structural-design challenge for consulting firms, like other professional firms, is to adapt appropriately... View Details
Keywords: Experience and Expertise; Management Practices and Processes; Demand and Consumers; Service Operations; Organizational Design; Organizational Structure; Projects; Groups and Teams; Service Industry; Service Industry
Morris, Tim, Heidi K. Gardner, and N. Anand. "Structuring Consulting Firms." In The Oxford Handbook of Management Consulting, edited by Matthias Kipping and Timothy Clark. Oxford University Press, 2012.
- 19 Feb 2010
- News
The MBA Oath Debate
fiduciary responsibilities. In many countries, board members and, as a consequence, managers have a fiduciary duty to maximize the wealth of the shareholders. None of them would accept that managers promote... View Details
- 01 Mar 2010
- News
HBS Grads Make Their Mark in India
Amelio Child Care Founder and CEO Sridevi Raghavan (MBA ’08) Amelio is India’s first on-site child-care services provider. The company helps firms to analyze their employees’ child-care needs and assists clients in opening and View Details
- 01 Jun 2007
- News
New Program for Science-Based Businesses
scientific discoveries from the lab to the market. The program is designed for executives with strong science backgrounds as well as nontechnical managers with key business responsibilities. HBS faculty will lead sessions on topics such... View Details
- 01 Sep 2005
- News
GE’s Immelt Urges MBAs to Dream Big, Work Hard
his 23 years at GE, where he began his career as a sales manager in the plastics division. When all is said and done, Immelt declared, “This degree you have, this thing called an MBA, is a little bit about the subject matter. But it’s... View Details
- 01 Dec 2019
- News
@Soldiers Field
welcomed 2,800 alumni and guests to campus for a full program of events and presentations, including “How to Talk Gooder in Business and Life” by Associate Professor Alison Wood Brooks, one of six 10-minute flash talks offered in Klarman Hall. NETWORK EFFECTS In... View Details