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Publications

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  • All HBS Web  (9,033)
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    • News  (1,357)
    • Research  (6,874)
    • Events  (37)
    • Multimedia  (53)
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Show Results For

  • All HBS Web  (9,033)
    • People  (12)
    • News  (1,357)
    • Research  (6,874)
    • Events  (37)
    • Multimedia  (53)
  • Faculty Publications  (5,686)
← Page 170 of 9,033 Results →
  • 21 Jul 2016
  • Blog Post

Coming Out and Finding Acceptance at HBS

identity.  But I didn’t speak up. To make my point as clearly and as resonantly as I wanted, I would have to explain that I am a cisgender woman in a relationship with a transgender man, and that while I generally prefer men as romantic... View Details
  • 17 Mar 2015
  • First Look

First Look: March 17

govern partnering relationships through fixed-price contracts, whereas in others, firms use more flexible time and materials or performance-based contracts. How do these choices affect the costs and benefits that arise from greater levels... View Details
Keywords: Sean Silverthorne
  • May 2003 (Revised March 2006)
  • Case

Carol Fishman Cohen: Professional Career Reentry (A)

By: Myra M. Hart, Robin J. Ely and Susan Wojewoda
Explores the career challenges facing highly successful women who leave the full-time workforce for several years to manage family commitments. Carol Cohen is a 1985 Harvard MBA who has professional line experience in a manufacturing environment, followed by a... View Details
Keywords: Work-Life Balance; Family and Family Relationships
Citation
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Hart, Myra M., Robin J. Ely, and Susan Wojewoda. "Carol Fishman Cohen: Professional Career Reentry (A)." Harvard Business School Case 803-185, May 2003. (Revised March 2006.)
  • September 1996 (Revised June 1997)
  • Case

QVC, Inc.

By: Jeffrey F. Rayport
Illustrates the "Service Profit Chain" in action. QVC, whose initials stand for Quality, Value,, and Convenience, demonstrates clearly how a strong customer focus can lead to establishing a strong franchise in the retail sector and a highly profitable business whose... View Details
Keywords: Customer Relationship Management; Service Delivery; Retail Industry; United States
Citation
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Rayport, Jeffrey F., and Dickson Louie. "QVC, Inc." Harvard Business School Case 897-050, September 1996. (Revised June 1997.)
  • November 2006
  • Article

CRM Implementation: Effectiveness Issues and Insights

By: Timothy Bohling, Douglas Bowman, Steve LaValle, Vikas Mittal, Das Narayandas, Girish Ramani and Rajan Varadarajan
Keywords: Customer Relationship Management; Performance Effectiveness
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Bohling, Timothy, Douglas Bowman, Steve LaValle, Vikas Mittal, Das Narayandas, Girish Ramani, and Rajan Varadarajan. "CRM Implementation: Effectiveness Issues and Insights." Journal of Service Research 9, no. 2 (November 2006): 184–194.
  • 1999
  • Chapter

Agency in the Context of Labor Management

By: K. L. Valley
Keywords: Employee Relationship Management; Labor and Management Relations
Citation
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Valley, K. L. "Agency in the Context of Labor Management." In Negotiating on Behalf of Others: Advice to Lawyers, Business Executives, Sports Agents, Diplomats, Politicians, and Everybody Else, edited by Robert Mnookin, Lawrence Susskind, and Pacey C. Foster, 196–202. Thousand Oaks, CA: SAGE Publications, 1999.
  • 18 Aug 2017
  • Op-Ed

Op-Ed: Courageous Leader Triggers a Moral Revolt of CEOs Against Trump

Nothing like this has happened in 50 years. Forty-three CEOs of major American corporations revolted against President Trump this week, which led to the shutdown of two presidential advisory councils. In so doing, these leaders may have created an unprecedented gulf... View Details
Keywords: by Bill George
  • Article

Managing Information Systems by Committee

By: R. L. Nolan
Keywords: Information; System; Groups and Teams
Citation
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Nolan, R. L. "Managing Information Systems by Committee." Harvard Business Review 60, no. 4 (July–August 1982).
  • 1999
  • Chapter

Agents in Negotiations: Toward Testable Propositions

By: T. Kurtzberg, D. Moore, K. L. McGinn and M. H. Bazerman
Keywords: Negotiation Participants; Agency Theory
Citation
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Kurtzberg, T., D. Moore, K. L. McGinn, and M. H. Bazerman. "Agents in Negotiations: Toward Testable Propositions." In Negotiating on Behalf of Others: Advice to Lawyers, Business Executives, Sports Agents, Diplomats, Politicians, and Everybody Else, edited by Robert Mnookin, Lawrence Susskind, and Pacey C. Foster, 283–298. Thousand Oaks, CA: SAGE Publications, 1999.
  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
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Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Milan.)
  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
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Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in San Francisco.)
  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
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Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Singapore.)
  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
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Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Mumbai.)
  • October 2010
  • Supplement

Toyota Recalls (B): Mr. Toyoda Goes to Washington

By: John A. Quelch, Carin-Isabel Knoop and Ryan Johnson
Case describes the testimony to the U.S. Congress of the Toyota CEO and the head of its U.S. motor sales. View Details
Keywords: Safety; Business and Government Relations; Auto Industry; Japan; United States
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Quelch, John A., Carin-Isabel Knoop, and Ryan Johnson. "Toyota Recalls (B): Mr. Toyoda Goes to Washington." Harvard Business School Supplement 511-041, October 2010.
  • 7 Aug 2009 - 11 Aug 2009
  • Conference Presentation

Compelled to Help:Effects of Direct and Indirect Exchange on Perceived Obligation in Professional Networks

By: Roy Y.J. Chua, Bilian Sullivan and Michael W. Morris
Keywords: Networks; Perception; Communication
Citation
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Chua, Roy Y.J., Bilian Sullivan, and Michael W. Morris. "Compelled to Help:Effects of Direct and Indirect Exchange on Perceived Obligation in Professional Networks." Paper presented at the Academy of Management Annual Meeting, Chicago, August 07–11, 2009.
  • March 1998
  • Article

The Dynamics of Learning Alliances: Competition, Cooperation, and Relative Scope

By: Ranjay Gulati, Tarun Khanna and Nitin Nohria
Keywords: Alliances; Learning; Cooperation
Citation
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Gulati, Ranjay, Tarun Khanna, and Nitin Nohria. "The Dynamics of Learning Alliances: Competition, Cooperation, and Relative Scope." Strategic Management Journal 19, no. 3 (March 1998). (A shorter version of this paper appeared in Academy of Management Best Papers Proceedings, 1994.)
  • 1999
  • Chapter

Technological prestige and the accumulation of alliance capital

Keywords: Information Technology; Capital; Alliances
Citation
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Stuart, Toby E. "Technological prestige and the accumulation of alliance capital." In Corporate Social Capital and Liability, edited by S. Gabbay and R. Leenders, 376–389. Boston: Kluwer Academic Publishers, 1999.
  • November 1991
  • Case

Investor Relations at Work: Situations in the Financial Marketplace

By: Stephen A. Greyser
Keywords: Business and Shareholder Relations; Communication
Citation
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Greyser, Stephen A. "Investor Relations at Work: Situations in the Financial Marketplace." Harvard Business School Case 592-052, November 1991.
  • spring 2003
  • Article

The Effects of Diversity on Business Performance: Report of the Diversity Research Network

By: T. Kochan, K. Bezrukova, R. Ely, S. Jackson, A. Joshi, K Jehn, J. Leonard, D. Levine and D. Thomas
Keywords: Networks; Research; Performance; Diversity
Citation
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Kochan, T., K. Bezrukova, R. Ely, S. Jackson, A. Joshi, K Jehn, J. Leonard, D. Levine, and D. Thomas. "The Effects of Diversity on Business Performance: Report of the Diversity Research Network." Human Resource Management 42, no. 1 (spring 2003): 3–21.
  • September 1988 (Revised June 1990)
  • Case

Cummins Engine Co. in the Soviet Union

By: David B. Yoffie
Keywords: Business and Government Relations; Ethics; Industrial Products Industry; Soviet Union
Citation
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Yoffie, David B. "Cummins Engine Co. in the Soviet Union." Harvard Business School Case 389-018, September 1988. (Revised June 1990.)
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