Filter Results:
(9,036)
Show Results For
- All HBS Web
(9,036)
- People (12)
- News (1,357)
- Research (6,877)
- Events (37)
- Multimedia (53)
- Faculty Publications (5,689)
Show Results For
- All HBS Web
(9,036)
- People (12)
- News (1,357)
- Research (6,877)
- Events (37)
- Multimedia (53)
- Faculty Publications (5,689)
- June 16, 2014
- Article
Working With Your In-Laws Isn't Always a Terrible Idea
By: Josh Baron and Rob Lachenauer
This article delves into the complex dynamics involving in-laws within family-owned enterprises. In-laws often face a challenging dual role as they must conform to the same professional standards as non-family employees while concurrently grappling with perceptions of... View Details
Baron, Josh, and Rob Lachenauer. "Working With Your In-Laws Isn't Always a Terrible Idea." Harvard Business Review (website) (June 16, 2014).
- 2013
- Report
Competitiveness at a Crossroads: Finding of Harvard Business School's 2012 Survey on U.S. Competitiveness
Harvard Business School gleaned responses from nearly 7,000 alumni and more than 1,000 members of the general public. The survey not only provides an updated view of the U.S. business environment, but also illuminates specific actions that business leaders and... View Details
Keywords: PK - 12 Education; U.S. Competitiveness; Competition; Education; Business and Community Relations; Business and Government Relations; United States
Rivkin, Jan, Michael E. Porter, and Rosabeth M. Kanter. "Competitiveness at a Crossroads: Finding of Harvard Business School's 2012 Survey on U.S. Competitiveness." Report, Harvard Business School, Boston, MA, February 2013.
- 2005
- Article
Group Learning: A Multi-Level Model Integrating Interpersonal Congruence, Transactive Memory and Feedback Processes
By: Manuel London, Jeffrey T. Polzer and Heather Omoregie
London, Manuel, Jeffrey T. Polzer, and Heather Omoregie. "Group Learning: A Multi-Level Model Integrating Interpersonal Congruence, Transactive Memory and Feedback Processes." Human Resource Development Review 4, no. 2 (2005): 114–136.
- May 2024
- Background Note
Net Revenue Retention: Unpacking the Dynamics of Customer Monetization
By: Elie Ofek, Barak Libai and Eitan Muller
Firms and investors alike are beginning to recognize the importance of tracking how revenues from existing customers are evolving over time and to appreciate the value in understanding what might explain changes in these revenues. Consequently, in addition to looking... View Details
Keywords: Customer Relationship Management; Revenue; Measurement and Metrics; Customer Value and Value Chain
Ofek, Elie, Barak Libai, and Eitan Muller. "Net Revenue Retention: Unpacking the Dynamics of Customer Monetization." Harvard Business School Background Note 524-092, May 2024.
- March 2024
- Supplement
Madrigal: Conducting a Customer-Base Audit
By: Eva Ascarza, Bruce Hardie, Peter S. Fader and Michael Ross
This case presents a scenario where Madrigal, a U.S. retailer with a rich 20-year history and a solid loyalty program, faces a turning point with the arrival of a new CEO. This leadership change reveals a critical gap in understanding the customer base, prompting an... View Details
- January 2024
- Case
Net Zero Insurance Alliance: An Alliance in Crisis
By: Peter Tufano and Karina Val
The Net Zero Insurance Alliance (NZIA), a UN-convened alliance of major global insurers, was formed in 2021, but by 2023 had lost over 60% of its members. While NZIA had enjoyed a rapid and productive start by setting standards for the industry and sharing best... View Details
- December 2013 (Revised January 2015)
- Case
Barbara Krakow Gallery
By: Jose Alvarez and Nyssa Liebermann
The Barbara Krakow Gallery is a successful contemporary art gallery located in Boston. It utilizes a very rare "no haggle pricing" strategy and extended sales cycle when selling pieces to collectors. Though it remains profitable and very respected, the size and scope... View Details
Keywords: Barbara Krakow Gallery; Art Gallery; Art Market; Art World; Artist; Auction House; Primary Art Market; Secondary Art Market; Exhibition; Contemporary Art; Art Collector; Art Dealer; Art Fair; No Haggle Pricing; Extended Sales Cycle; Christie's; Sotheby's; Online Art Seller; Barbara Krakow; Andrew Witkin; Catalogue Raisonne; Arts; Small Business; Business Model; Transition; Customer Relationship Management; Fine Arts Industry; Boston
Alvarez, Jose, and Nyssa Liebermann. "Barbara Krakow Gallery." Harvard Business School Case 514-033, December 2013. (Revised January 2015.)
- March 2006 (Revised September 2006)
- Case
Slots, Tables, and All That Jazz: Managing Customer Profitability at the MGM Grand Hotel
By: Dennis Campbell, Francisco de Asis Martinez-Jerez, Marc Epstein and Joshua Bellin
The MGM Grand Hotel in Las Vegas had detailed information on loyal gaming customers, but could its information systems also be tailored to nongaming customers? As the nongaming business sectors became increasingly profitable both at the MGM Grand and in Las Vegas... View Details
Keywords: Games, Gaming, and Gambling; Customer Relationship Management; Customer Value and Value Chain; Entertainment and Recreation Industry; Accommodations Industry; Nevada
Campbell, Dennis, Francisco de Asis Martinez-Jerez, Marc Epstein, and Joshua Bellin. "Slots, Tables, and All That Jazz: Managing Customer Profitability at the MGM Grand Hotel." Harvard Business School Case 106-029, March 2006. (Revised September 2006.)
- 21 Jul 2016
- Blog Post
Coming Out and Finding Acceptance at HBS
identity. But I didn’t speak up. To make my point as clearly and as resonantly as I wanted, I would have to explain that I am a cisgender woman in a relationship with a transgender man, and that while I generally prefer men as romantic... View Details
- Web
Online Creating Brand Value Course | HBS Online
market research technique to uncover, analyze, and interpret brand equity’s different dimensions Craft a resonant brand story for your target consumers 6 hrs Module 3 Consumer-Brand Relationships Identify the roles brands play in... View Details
- Web
2015 Symposium - Race, Gender & Equity
include faculty from U.S. and international institutions, HBS faculty, alumni, and practitioners from a range of industries. The symposium will feature panel presentations and interactive sessions exploring the relationship between... View Details
- 02 Nov 2017
- News
Making Friends with Mother Nature
“It’s taken up much of my life for the last 18 years, and it’s one of the most satisfying things I’ve ever done,” said Clifford, who also ran his own consulting firm and served on the board of the American Museum of Natural History in New York, in an interview earlier... View Details
- Web
2019 Symposium - Race, Gender & Equity
4-5, 2019. Our theme, The Courage of our Convictions , is inspired by the way resistance movements such as #MeToo and #BlackLivesMatter have prompted a widespread examination of power relationships in new, or newly urgent, ways. As we... View Details
- Web
2019 Symposium - Race, Gender & Equity
4-5, 2019. Our theme, The Courage of our Convictions , is inspired by the way resistance movements such as #MeToo and #BlackLivesMatter have prompted a widespread examination of power relationships in new, or newly urgent, ways. As we... View Details
- 27 Aug 2007
- Op-Ed
Mattel: Getting a Toy Recall Right
Harvard Business School professor John Quelch is debuting a blog on marketing issues at Harvard Business Online. HBS Working Knowledge is reprinting his first entry, which looks at the Mattel toy recall.Mattel has been criticized heavily for having to recall not once... View Details
- October 1997
- Case
Planned Parenthood Federation of America (B)
By: V. Kasturi Rangan and Elaine V. Backman
Outlines the process of strategy reinvention adopted by Planned Parenthood. It lays out the new strategic proposals, and the reactions of the various constituencies to those proposals. View Details
Keywords: Change Management; Framework; Core Relationships; Risk and Uncertainty; Adaptation; Health Industry
Rangan, V. Kasturi, and Elaine V. Backman. "Planned Parenthood Federation of America (B)." Harvard Business School Case 598-002, October 1997.
- January 1997 (Revised August 2007)
- Case
Computron, Inc. (2006)
By: John A. Quelch
In July 1996, Mr. Thomas Zimmermann, European Manager of Computron, must select a price for a new computer for his largest customer. A rewritten version of an earlier case. View Details
Quelch, John A. "Computron, Inc. (2006)." Harvard Business School Case 597-063, January 1997. (Revised August 2007.)
- June 1998
- Case
MSE, Inc. Privatization: August 1997
By: Paul A. Gompers and Alexander Tsai
Gompers, Paul A., and Alexander Tsai. "MSE, Inc. Privatization: August 1997." Harvard Business School Case 298-135, June 1998.
- November 2024
- Case
Helium: Crowdsourcing a National Telecom Network
By: Jorge Tamayo and Mahesh Ramakrishnan
In 2024, Helium is running a pilot to test pricing models for their innovative crowdsourcing approach to building out a national telecom network. View Details
- November 2019
- Case
Chief: Role for Carolyn Childers
In 2018, Carolyn Childers is preparing to launch Chief, a New York-based peer network for women executives, and must decide whether to bring on a co-founder. After becoming the senior vice president of operations at her previous company, Childers was inspired to build... View Details
Coffman, Katherine B., Jeffrey J. Bussgang, Kathleen L. McGinn, Katherine Chen, and Julia Kelley. "Chief: Role for Carolyn Childers." Harvard Business School Case 920-019, November 2019.