Publications

15 Sep 2011
Research & Ideas

High Ambition Leadership

the public record—articles, speeches, and views from those with direct knowledge—that the CEO was concerned with developing a people-centric, high commitment culture. In effect, we searched for CEOs who were leading high commitment, high View Details

Keywords: by Martha Lagace

01 Apr 1998
News

Short Takes

Managing Development Flexibility in Uncertain Environments," the authors assert that increasing flexibility during the product development cycle can enable a firm to adjust to unanticipated circumstances so opportunely and cost... View Details

Keywords: Garry Emmons and Caroline Chauncey

2008
Article

Ambidexterity as a Dynamic Capability: Resolving the Innovator's Dilemma

By: Charles O'Reilly and Michael Tushman

How do organizations survive in the face of change? Underlying this question is a rich debate about whether organizations can adapt—and if so, how. One perspective, organizational ecology, presents evidence suggesting that most organizations are largely inert and... View Details

Keywords: Change Management; Competency and Skills; Innovation and Management; Organizational Change and Adaptation; Organizational Design; Performance Efficiency; Competitive Advantage

Find at Harvard

01 Jun 2002
News

Be Our Guest: HBS Show 2002 Goes Off without a Hitch

which ran April 17–20 in Burden Auditorium. Since its first production in 1974, the event has showcased the dramatic, musical, and theatrical talent of HBS students. This year's performance was no exception. Titled Infernal Rate of... View Details

Keywords: Lee-Ann Landis; Colleges, Universities, and Professional Schools; Educational Services

01 Mar 2013
News

Sizing Up Social Impact

nonprofit leaders today," says Associate Professor Alnoor Ebrahim, a member of the School's General Management Unit and Social Enterprise Initiative who focuses on the challenges of performance management,... View Details

Keywords: Julia Hanna; Crop Production; Agriculture; Administration of Economic Programs; Government; Administration of Housing Programs, Urban Planning, and Community Development; Government; Water, Sewage and Supply Systems; Utilities

October 2004 (Revised March 2005)
Case

Citizens Bank

By: Rajiv Lal and Arar Han

In November 2004, Larry Fish, chairman of Citizens Bank, is wondering about the challenges posed by the latest and largest acquisition in the history of the bank. Fish has always believed that the success of Citizens thus far was facilitated by the credo he introduced... View Details

Keywords: Acquisition; Change Management; Customer Focus and Relationships; Employees; Leading Change; Performance Effectiveness; Banking Industry

16 Jun 2016
Blog Post

Digging Into Data: Making A Career Change

Tell us about your role at HBS. As the Market Intelligence Manager in Career & Professional Development, I strive to identify, analyze, and understand MBA hiring trends that influence the strategic priorities of our office. Although... View Details

Keywords: Consulting; Manufacturing; Technology

02 Feb 2010
First Look

First Look: Feb. 2

Incentives, and Explicit Incentives Authors:Romana L. Autrey, Shane S. Dikolli, and D. Paul Newman Publication:Journal of Management Accounting Research (forthcoming) Abstract We examine a setting in which View Details

Keywords: Martha Lagace

January 1980 (Revised April 1994)
Case

New Balance Athletic Shoes

By: Kim B. Clark

Faced with growth exceeding 100% per year, James Davis, president of New Balance, must decide how to meet the need for additional capacity. Several factors contribute to a climate of extreme uncertainty. Several options are considered, ranging from a second shift to... View Details

Keywords: Factories, Labs, and Plants; Forecasting and Prediction; Financial Strategy; Information; Growth Management; Organizational Design; Performance Capacity; Risk and Uncertainty; Apparel and Accessories Industry; Republic of Ireland

August 2000
Case

Belmont Industries, Inc. (C)

By: Joseph L. Bower

Supplements the (A) case. A rewritten version of an earlier supplement. View Details

Keywords: Wages; Managerial Roles; Management Practices and Processes; Performance; Goals and Objectives; Labor and Management Relations

Web

When AI Chatbots Help People Act More Human | Working Knowledge

between a meal delivery company and its customers to determine how AI affects response times and customer service. According to their study, AI helped human agents respond to chats some 20 percent faster—improving performance even more... View Details

01 Jun 2012
News

A Decade of Change

LEADING CHANGE: With support from the HBS Leadership Fellows program, nine Class of 2012 MBAs will spend the coming year working in management positions with nonprofit and public-sector organizations. This year’s Leadership Fellows are... View Details

2007
Other Unpublished Work

Implementing Technology

By: Diego Comin and Bart Hobijn

We introduce a tractable model of endogenous growth in which the returns to innovation are determined by the technology adoption decisions of the users of new technologies. Technology adoption involves an implementation investment that determines the initial... View Details

Keywords: Learning; Investment; Investment Return; Innovation and Invention; Growth and Development Strategy; Performance Productivity; Technology Adoption

Read Now

29 May 2001
Research & Ideas

Race Does Matter in Mentoring

reached the executive level at his organization. Why did he make it when so many other minorities plateaued in middle management? First, Williams had the good fortune to be hired by Nathan Barrett, a white manager who continually expanded... View Details

Keywords: by David A. Thomas

August 1992 (Revised September 2002)
Case

Star Distributors, Inc. (A)

By: David A. Thomas

Depicts the conflict and organizational problems that emerged in a franchise operation owned by Paul Logan, an African American, and John Heyman, a white American. Provides the opportunity to examine the ways in which race influences managerial behavior and... View Details

Keywords: Conflict Management; Performance Effectiveness; Franchise Ownership; Race; Management Style; Conflict and Resolution; Business and Stakeholder Relations

May 2008 (Revised September 2014)
Teaching Note

TD Canada Trust (A), (B), and (C)

By: Dennis Campbell

Keywords: Performance Evaluation; Banks and Banking; Mergers and Acquisitions; Customer Focus and Relationships; Profit; Balanced Scorecard; Service Delivery; Announcements; Compensation and Benefits; Canada

January 2025 (Revised April 2025)
Case

Blue Frontier: Disrupting Air Conditioning

By: Rosabeth Moss Kanter and Jacob A. Small

Serial entrepreneur Daniel Betts founded Blue Frontier in South Florida to offer a climate-friendly solution to increase air conditioning efficiency and dehumidify using new technology he developed. Backed by significant venture capital, Blue Frontier had to choose... View Details

Keywords: Entrepreneurship; Climate Change; Environmental Sustainability; Technological Innovation; Market Entry and Exit; Performance Efficiency; Business Strategy; Florida

Article

Isolating the Symbolic Implications of Employee Mobility: Price Increases after Hiring Winemakers from Prominent Wineries

By: Peter W. Roberts, Mukti Khaire and Christopher I. Rider

When a skilled employee moves from one organization to another, the effects on the hiring organization can be substantive (i.e., changes in actual outcomes) and symbolic (i.e., changes in expectations or valuations and therefore prices). We theorize that strong or even... View Details

Keywords: Employees; Organizations; Performance Expectations; Price; Competency and Skills; Quality; Management Analysis, Tools, and Techniques; Selection and Staffing; Valuation; Food and Beverage Industry