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  • 08 Jan 2013
  • News

Piecing the parts together

    H. Kent Bowen

    Professor Kent Bowen's current research and teaching is in the field of operations and technology management. He has served as course head for the required first year MBA course, Technology and Operations Management, two advanced level courses, Running and Growing... View Details

    • July–August 2025
    • Article

    Case Study: Do We Reskill or Replace Our Workforce?

    By: William Kerr
    To remain competitive in the internet-of-things era, should the CEO of SolidTech Innovations, a fictional elevator company, invest a lot of money in reskilling its entire staff? The industry is moving from hardware to software in the form of smart, connected elevators.... View Details
    Keywords: Training; Competency and Skills; Employees; Change Management; Leading Change
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      The Art of Giving and Receiving Advice

      Seeking and giving advice are central to effective leadership and decision making, and they require emotional intelligence, self-awareness, restraint, diplomacy, and patience on both sides. But managers tend to view these competencies as “gifts” that one either has... View Details

        Rebel Talent

        Rebels have a bad reputation. We think of them as troublemakers, outcasts, contrarians: those colleagues, friends, and family members who complicate seemingly straightforward decisions, create chaos, and disagree when everyone else is in agreement. But in truth,... View Details

        • 2014
        • Article

        Psychological Safety: The History, Renaissance, and Future of an Interpersonal Construct

        By: Amy C. Edmondson and Zhike Lei
        Psychological safety describes people's perceptions of the consequences of taking interpersonal risks in a particular context such as a workplace. First explored by pioneering organizational scholars in the 1960s, psychological safety experienced a renaissance starting... View Details
        Keywords: Risk and Uncertainty; Safety; Groups and Teams
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        • February 2017
        • Case

        Yemeksepeti: Growing and Expanding the Business Model through Data

        By: William R. Kerr, Gamze Yucaoglu and Eren Kuzucu
        In October 2016, Nevzat Aydin, co-founder and CEO of Yemeksepeti, the Turkish online food-ordering company, was looking over the company's quarterly results and projections for the upcoming year with his management team. It had been almost a year and a half since Aydin... View Details
        Keywords: Entrepreneurial Management; Entrepreneurial Ventures; Turkey; Big Data; Customer Focused Organization; Service Management; Continuous Improvement; Data Analysis; Internet; Growth Strategy; Technological Change; Information Systems; Entrepreneurship; Corporate Strategy; Analytics and Data Science; Analysis; Customer Focus and Relationships; Emerging Markets; Service Operations; Competitive Advantage; Performance Improvement; Internet and the Web; Growth and Development Strategy; Information Technology; Value Creation; Food and Beverage Industry; Turkey
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        • Web

        The Five Forces - Institute For Strategy And Competitiveness

        value is divided among industry actors. First described by Michael Porter in his classic 1979 Harvard Business Review article, Porter’s insights started a revolution in the strategy field and continue to shape business practice and... View Details
        • 22 Mar 2011
        • First Look

        First Look: March 22

        and overly restricting access to credit and consumer choice. Nicolas Retsinas, Eric Belsky, and their colleagues aim to stimulate debate based on analysis of the opportunities and challenges presented by the various components of global... View Details
        Keywords: Sean Silverthorne

          Janice H. Hammond

          Janice H. Hammond is the Jesse Philips Professor of Manufacturing. She currently serves as coursehead for the new MBA required course, Data Science for Managers. She serves as program chair for the HBS Executive Education International Women’s Foundation and Women’s... View Details

          Keywords: apparel; distribution; e-commerce industry; manufacturing; retailing; textiles; transportation
          • 28 May 2017
          • Blog Post

          HBS on the Road: Ghana, Nigeria, and Côte d'Ivoire

          first time, and we checked in with him to learn more about the trip.  1. What was it like to visit Ghana, Nigeria, and Côte d'Ivoire? This trip was my first time to Africa, so I’ve really been looking forward to it. I was impressed View Details

            Collaborating across cultures

            We propose that managers adept at thinking about their cultural assumptions (cultural metacognition) are more likely than others to develop affect-based trust in their relationships with people from different cultures, enabling creative collaboration. Study 1, a... View Details
            • 11 Jul 2018
            • Working Paper Summaries

            Channeled Attention and Stable Errors

            Keywords: by Tristan Gagnon-Bartsch, Matthew Rabin, and Joshua Schwartzstein
            • 20 Feb 2015
            • News

            Yes, Your Uber Driver Is Judging You

            • 03 Apr 2013
            • News

            A 4-step guide to landing a start-up job

            • 23 Aug 2021
            • News

            Power Can Be Abused, Scholars Say, or Harnessed for the Greater Good

            • 21 Jul 2020
            • News

            New Models for a New World

              Your Body Language Shapes Who You Are: Amy Cuddy at TEDGlobal 2012

              Within two months of being posted, Amy Cuddy's viral TEDTalk reached 2 million views and became one of the 50 most-viewed TEDTalks of all time. It was also the 8th most-saved video of 2012, according to Pocket (from GetPocket.com,... View Details

              • May 2003
              • Module Note

              Managing Product Development

              By: Stefan H. Thomke
              Introduces students to the managerial aspects critical to conceiving, designing, and developing innovative products and services. Considers the full range of activities required: learning about customer needs, understanding and managing experimentation and problem... View Details
              Keywords: Product Design; Product Development; Service Operations; Business or Company Management; Projects; Management Practices and Processes; Experience and Expertise; Customers; Research; Management Skills; Integration
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              • September 2001 (Revised August 2005)
              • Case

              Deaconess-Glover Hospital (C)

              For nearly three months, John Carter, a vascular surgeon by training, had been studying a variety of clinical processes at Deaconess-Glover Hospital in Needham, Mass. Carter was looking for an opportunity to test the applicability of Toyota Production System... View Details
              Keywords: Organizational Change and Adaptation; Health Care and Treatment; Business Processes; Health Industry
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