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Show Results For
- All HBS Web
(5,359)
- People (2)
- News (1,577)
- Research (3,191)
- Events (17)
- Multimedia (123)
- Faculty Publications (1,867)
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
service representatives to handle the majority of calls on their own, without transferring queries further down the line, it is evidence that the company places equal focus on its representatives (so-called "employee empowerment") as it does on its clients.... View Details
- 01 Sep 2020
- News
Elevator Pitch: First Byte
working with difficult-to-handle items, including hard-to-scoop ice cream, gloopy guacamole, and prepped fruits and vegetables of various sizes (the Dexai name is a portmanteau of dexterous and AI). Stats: Headquartered in Somerville, Massachusetts, Dexai has 14... View Details
- 03 Jan 2017
- Research & Ideas
5 New Year's Resolutions You Can Keep (With the Help of Behavioral Science Research)
Norton conducted a field experiment in which employees at a large corporation had the opportunity to exercise on slow-moving treadmills attached to standing desks. The goal of the employees: To get in shape while doing their everyday... View Details
Keywords: by Carmen Nobel
Alan C. Greenberg
As head of one of the nation’s leading securities trading, investment banking, and brokerage firms, Greenberg became a legend with his ability to both deliver profits and champion ethics. Greenberg encouraged his Bear Stearns employees to... View Details
Keywords: Finance
- 27 Sep 2004
- Research & Ideas
IBM Finds Profit in Diversity
understand differences among the groups and find ways to appeal to a broader set of employees and customers," according to HBS professor David A. Thomas. Since then, the number of female executives in the company has grown by 370... View Details
Keywords: by David A. Thomas
- 10 Oct 2005
- Research & Ideas
Homers: Secrets on the Factory Floor
well-crafted homer can be a source of pride when fellow workers take note. Says Anteby: "If employers are able to tap into these drivers, and remain within the legal boundary, then they might be in a better position to allow their View Details
- 23 Jul 2012
- Research & Ideas
Book Excerpt: ‘Talk, Inc.’
Boris Groysberg and communications professional Michael Slind discuss the power of talk as a way to recapture high levels of employee engagement and strategic alignment. This excerpt identifies four elements critical to creating... View Details
Keywords: Re: Boris Groysberg
- 22 Oct 2013
- First Look
First Look: October 22
Publications August 2013 PLoS ONE Prosocial Bonuses Increase Employee Satisfaction and Team Performance By: Anik, Lalin, Lara B. Aknin, Elizabeth W. Dunn, Michael I. Norton, and Jordi Quoidbach Abstract—In three field studies, we... View Details
Keywords: Sean Silverthorne
- Profile
Inessa Lurye
today, Inessa heads up product strategy at Maxwell Health, an "operating system for employee benefits" that centralizes health and benefits data to help employees navigate options more simply and... View Details
- 17 Dec 2015
- News
Examining Global Workforce Management
As executives of an international company are considering workforce reductions in Europe and South America, they are providing layoff support to employees and working with communities to create incentives for new businesses to replace... View Details
- 21 Sep 2010
- First Look
First Look: September 21, 2010
access pushes decisions down, as it allows for superior decentralized decision making without an undue cognitive burden on those lower in the hierarchy. Better communication pushes decisions up, as it allows employees to rely on those... View Details
Keywords: Sean Silverthorne
- 20 Aug 2020
- Blog Post
“Business as Usual, In a Different Way” – Creating an Impactful Remote Internship at Actis
growing portfolio of investments across Asia, Africa, and Latin America with employees around the world. So while the team at Actis was no stranger to having staff working in various locations, the 10 week Summer Associate Programme had... View Details
- 01 Mar 2023
- News
Research Brief: Great Expectations
The narrative surrounding employees who are passionate about their jobs holds so much sway in today’s workplace that it has become a self-fulfilling prophecy. “Ultimately, if you believe in a passionate person, they will perform better,”... View Details
- October 2003 (Revised October 2003)
- Teaching Note
Electric Maze Exercise, The (TN)
By: Amy C. Edmondson and Hanna Rodriguez-Farrar
Teaching Note for (9-604-046). View Details
- summer 1986
- Article
Salesforce Compensation Plans in Environments with Asymmetric Information
By: R. Lal and Richard Staelin
Lal, R., and Richard Staelin. "Salesforce Compensation Plans in Environments with Asymmetric Information." Marketing Science (summer 1986). (Runner-up of the TIMS College of Marketing Award for the Best Article in Management and Marketing Science in 1986.)
- 01 Mar 2019
- News
In My Humble Opinion: Easy Rider
question, What would a Harley look like if it was made for this environment? We now export it from India to Europe and the rest of Asia.” “American company culture...has the ability to unlock a higher level of performance in a climate where View Details
- 27 Mar 2007
- First Look
First Look: March 27, 2007
must work together to accomplish challenging goals, psychological safety will facilitate their ability to overcome barriers to communication created by their differences. Although psychological safety may be of intrinsic value for all View Details
Keywords: Martha Lagace
- 2024
- Working Paper
Rapport in Organizations: Evidence from Fast Food
By: Achyuta Adhvaryu, Parker Howell, Anant Nyshadham and Jorge Tamayo
Common identity often provides a foundation for workplace rapport. Using personnel and productivity data from a large fast food chain in Colombia, we study whether mismatched gender identity across managers and workers affects the team’s ability to deal with demand... View Details
Keywords: Productivity; Workplace Relationships; Rapport; Managers; People Management; Labor Allocation; Staffing; Scheduling; Quick-serve Restaurants; Management; Relationships; Gender; Labor and Management Relations; Organizational Change and Adaptation; Employees; Food and Beverage Industry; Colombia
Adhvaryu, Achyuta, Parker Howell, Anant Nyshadham, and Jorge Tamayo. "Rapport in Organizations: Evidence from Fast Food." Harvard Business School Working Paper, No. 24-032, November 2023. (Revised August 2024.)
- November 21, 2022
- Article
Now You See Me, Now I'm Gone
By: Boris Groysberg, Derek Haas and Eric Lin
As undervalued performers become more visible, they also gain more options to leave their employers. View Details
Groysberg, Boris, Derek Haas, and Eric Lin. "Now You See Me, Now I'm Gone." MIT Sloan Management Review (website) (November 21, 2022).
- 2024
- Working Paper
An Anatomy of Performance Monitoring
By: Achyuta Adhvaryu, Anant Nyshadham and Jorge Tamayo
Does better monitoring improve firm performance? We study the introduction of a technology that enabled managers to track the progress of drive-thru orders in a large quick-service restaurant chain. Sales initially increased by 5%, driven by managerial training inputs,... View Details
Keywords: Performance Monitoring; Worker Skills; Skill Depreciation; Managerial Inattention; On-the-job Training; Productivity; Multitasking; Quick Serve Restaurants; Performance Evaluation; Employees; Competency and Skills; Training; Performance Productivity; Management; Information Technology; Food and Beverage Industry; Puerto Rico
Adhvaryu, Achyuta, Anant Nyshadham, and Jorge Tamayo. "An Anatomy of Performance Monitoring." Harvard Business School Working Paper, No. 22-066, March 2022. (Revised November 2024. R&R Journal of Political Economy.)