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  • All HBS Web  (5,359)
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    • News  (1,577)
    • Research  (3,191)
    • Events  (17)
    • Multimedia  (123)
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Show Results For

  • All HBS Web  (5,359)
    • People  (2)
    • News  (1,577)
    • Research  (3,191)
    • Events  (17)
    • Multimedia  (123)
  • Faculty Publications  (1,867)
← Page 170 of 5,359 Results →
  • 11 Jan 2000
  • Research & Ideas

Calling All Managers: How to Build a Better Call Center

service representatives to handle the majority of calls on their own, without transferring queries further down the line, it is evidence that the company places equal focus on its representatives (so-called "employee empowerment") as it does on its clients.... View Details
Keywords: by Martha Lagace; Service; Financial Services
  • 01 Sep 2020
  • News

Elevator Pitch: First Byte

working with difficult-to-handle items, including hard-to-scoop ice cream, gloopy guacamole, and prepped fruits and vegetables of various sizes (the Dexai name is a portmanteau of dexterous and AI). Stats: Headquartered in Somerville, Massachusetts, Dexai has 14... View Details
Keywords: Artificial Intelligence; restaurants; food prep; Food Services and Drinking Places; Hospitality
  • 03 Jan 2017
  • Research & Ideas

5 New Year's Resolutions You Can Keep (With the Help of Behavioral Science Research)

Norton conducted a field experiment in which employees at a large corporation had the opportunity to exercise on slow-moving treadmills attached to standing desks. The goal of the employees: To get in shape while doing their everyday... View Details
Keywords: by Carmen Nobel

    Alan C. Greenberg

    As head of one of the nation’s leading securities trading, investment banking, and brokerage firms, Greenberg became a legend with his ability to both deliver profits and champion ethics. Greenberg encouraged his Bear Stearns employees to... View Details
    Keywords: Finance
    • 27 Sep 2004
    • Research & Ideas

    IBM Finds Profit in Diversity

    understand differences among the groups and find ways to appeal to a broader set of employees and customers," according to HBS professor David A. Thomas. Since then, the number of female executives in the company has grown by 370... View Details
    Keywords: by David A. Thomas
    • 10 Oct 2005
    • Research & Ideas

    Homers: Secrets on the Factory Floor

    well-crafted homer can be a source of pride when fellow workers take note. Says Anteby: "If employers are able to tap into these drivers, and remain within the legal boundary, then they might be in a better position to allow their View Details
    Keywords: by Sean Silverthorne; Manufacturing
    • 23 Jul 2012
    • Research & Ideas

    Book Excerpt: ‘Talk, Inc.’

    Boris Groysberg and communications professional Michael Slind discuss the power of talk as a way to recapture high levels of employee engagement and strategic alignment. This excerpt identifies four elements critical to creating... View Details
    Keywords: Re: Boris Groysberg
    • 22 Oct 2013
    • First Look

    First Look: October 22

      Publications August 2013 PLoS ONE Prosocial Bonuses Increase Employee Satisfaction and Team Performance By: Anik, Lalin, Lara B. Aknin, Elizabeth W. Dunn, Michael I. Norton, and Jordi Quoidbach Abstract—In three field studies, we... View Details
    Keywords: Sean Silverthorne
    • Profile

    Inessa Lurye

    today, Inessa heads up product strategy at Maxwell Health, an "operating system for employee benefits" that centralizes health and benefits data to help employees navigate options more simply and... View Details
    • 17 Dec 2015
    • News

    Examining Global Workforce Management

    As executives of an international company are considering workforce reductions in Europe and South America, they are providing layoff support to employees and working with communities to create incentives for new businesses to replace... View Details
    • 21 Sep 2010
    • First Look

    First Look: September 21, 2010

    access pushes decisions down, as it allows for superior decentralized decision making without an undue cognitive burden on those lower in the hierarchy. Better communication pushes decisions up, as it allows employees to rely on those... View Details
    Keywords: Sean Silverthorne
    • 20 Aug 2020
    • Blog Post

    “Business as Usual, In a Different Way” – Creating an Impactful Remote Internship at Actis

    growing portfolio of investments across Asia, Africa, and Latin America with employees around the world. So while the team at Actis was no stranger to having staff working in various locations, the 10 week Summer Associate Programme had... View Details
    Keywords: Venture Capital / Private Equity; Other Financial Services
    • 01 Mar 2023
    • News

    Research Brief: Great Expectations

    The narrative surrounding employees who are passionate about their jobs holds so much sway in today’s workplace that it has become a self-fulfilling prophecy. “Ultimately, if you believe in a passionate person, they will perform better,”... View Details
    Keywords: Jill Radsken; Publishing Industries (except Internet); Information
    • October 2003 (Revised October 2003)
    • Teaching Note

    Electric Maze Exercise, The (TN)

    By: Amy C. Edmondson and Hanna Rodriguez-Farrar
    Teaching Note for (9-604-046). View Details
    Keywords: Learning; Problems and Challenges; Social Psychology; Employees
    Citation
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    Edmondson, Amy C., and Hanna Rodriguez-Farrar. "Electric Maze Exercise, The (TN)." Harvard Business School Teaching Note 604-020, October 2003. (Revised October 2003.)
    • summer 1986
    • Article

    Salesforce Compensation Plans in Environments with Asymmetric Information

    By: R. Lal and Richard Staelin
    Keywords: Employees; Sales; Compensation and Benefits; Information
    Citation
    Find at Harvard
    Related
    Lal, R., and Richard Staelin. "Salesforce Compensation Plans in Environments with Asymmetric Information." Marketing Science (summer 1986). (Runner-up of the TIMS College of Marketing Award for the Best Article in Management and Marketing Science in 1986.)
    • 01 Mar 2019
    • News

    In My Humble Opinion: Easy Rider

    question, What would a Harley look like if it was made for this environment? We now export it from India to Europe and the rest of Asia.” “American company culture...has the ability to unlock a higher level of performance in a climate where View Details
    Keywords: Julia Hanna; Transportation Equipment Manufacturing; Manufacturing
    • 27 Mar 2007
    • First Look

    First Look: March 27, 2007

    must work together to accomplish challenging goals, psychological safety will facilitate their ability to overcome barriers to communication created by their differences. Although psychological safety may be of intrinsic value for all View Details
    Keywords: Martha Lagace
    • 2024
    • Working Paper

    Rapport in Organizations: Evidence from Fast Food

    By: Achyuta Adhvaryu, Parker Howell, Anant Nyshadham and Jorge Tamayo
    Common identity often provides a foundation for workplace rapport. Using personnel and productivity data from a large fast food chain in Colombia, we study whether mismatched gender identity across managers and workers affects the team’s ability to deal with demand... View Details
    Keywords: Productivity; Workplace Relationships; Rapport; Managers; People Management; Labor Allocation; Staffing; Scheduling; Quick-serve Restaurants; Management; Relationships; Gender; Labor and Management Relations; Organizational Change and Adaptation; Employees; Food and Beverage Industry; Colombia
    Citation
    Read Now
    Related
    Adhvaryu, Achyuta, Parker Howell, Anant Nyshadham, and Jorge Tamayo. "Rapport in Organizations: Evidence from Fast Food." Harvard Business School Working Paper, No. 24-032, November 2023. (Revised August 2024.)
    • November 21, 2022
    • Article

    Now You See Me, Now I'm Gone

    By: Boris Groysberg, Derek Haas and Eric Lin
    As undervalued performers become more visible, they also gain more options to leave their employers. View Details
    Keywords: Retention; Technology Adoption; Human Capital; Employees; Personal Development and Career
    Citation
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    Groysberg, Boris, Derek Haas, and Eric Lin. "Now You See Me, Now I'm Gone." MIT Sloan Management Review (website) (November 21, 2022).
    • 2024
    • Working Paper

    An Anatomy of Performance Monitoring

    By: Achyuta Adhvaryu, Anant Nyshadham and Jorge Tamayo
    Does better monitoring improve firm performance? We study the introduction of a technology that enabled managers to track the progress of drive-thru orders in a large quick-service restaurant chain. Sales initially increased by 5%, driven by managerial training inputs,... View Details
    Keywords: Performance Monitoring; Worker Skills; Skill Depreciation; Managerial Inattention; On-the-job Training; Productivity; Multitasking; Quick Serve Restaurants; Performance Evaluation; Employees; Competency and Skills; Training; Performance Productivity; Management; Information Technology; Food and Beverage Industry; Puerto Rico
    Citation
    Read Now
    Related
    Adhvaryu, Achyuta, Anant Nyshadham, and Jorge Tamayo. "An Anatomy of Performance Monitoring." Harvard Business School Working Paper, No. 22-066, March 2022. (Revised November 2024. R&R Journal of Political Economy.)
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