Computer Services Industries - Publications - Faculty & Research

01 Jun 2017
News

Ask the Expert: On the Fly

always been intriguing to me,” says Carty, which explains his five decades in the field—starting at Air Canada, moving on to American Airlines (where he served as chairman and CEO), and including board stints with Porter Airlines, Virgin America, and Hawaiian Airlines.... View Details

Keywords: Julia Hanna

01 Feb 1999
News

Entrepreneurs Speak at HBS

companies with estimated annual revenues of $4 billion, is one of the world's most colorful business leaders. His oft-repeated message: "If your business isn't fun, it's ultimately going to be worthless to you." From its airline to financial View Details

Web

Cookie Information | HBS Online

parties to provide advertising tailored to your interests on other websites, apps and services you visit. Pixel tags (also called web beacons clear GIFs) are typically invisible tags placed on certain pages of the View Details

01 Dec 1996
News

An Entrepreneurial Journey

philanthropy and art collecting. But his legacy continues, saving millions of computer users from their worst nightmare. « Back Driven to Serve W. James Hindman (9th OPM) created Jiffy Lube - the nation's first quickie auto fluids change... View Details

01 Jun 2015
News

The Military and the MBA: Maura Corby Sullivan (MBA/MPA 2009)

counselor in Evanston, Illinois, suggested I apply for a ROTC scholarship, I thought she was crazy. I was raised with the ideal of service to others, but I was a woman. I had blond hair. I lived in the suburbs. I was also a three-sport... View Details

Keywords: National Security and International Affairs; Government

Larissa Bifano

strategy to address the client's needs in whatever situation or forum. Larissa works with numerous clients in the following industries and technologies: clean technologies, including battery systems, solar, alternative energy, wind power;... View Details

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Kavya Kopparapu | MBA

Kavya Kopparapu Computer Science/Neuroscience Lowell 2022 Cohort 3 All my life, I've been an inventor working on projects to solve significant problems that I care about. In just the past five years, I've tackled problems such as access... View Details

22 Feb 2016
Research & Ideas

The ‘Mother of Fair Trade’ was an Unabashed Price Protectionist

framework” Pharmacists would pressure manufacturers to enforce fair trade sales contracts that followed set price schedules and service guarantees. In turn, retailers would police one another and report violators to their local... View Details

Keywords: by Dina Gerdeman; Legal Services; Legal Services; Legal Services

February 2004
Teaching Note

Sampa Video, Inc. (TN)

By: Richard S. Ruback and Peter Tufano

Teaching Note to (9-201-094). View Details

Keywords: Service Operations; Service Delivery; Projects; Valuation; Financing and Loans; Strategy; Cost of Capital; Service Industry

Citation

Purchase

01 Oct 2001
News

New Economy Notables: Scott D. Cook

Scott Cook Even as a kid, Scott Cook was interested in figuring out how computers could help ordinary people. In high school, he sketched a tablet-style computer that could read handwriting and calculate... View Details

Keywords: Young, Susan; Computer Systems Design and Related Services; Computer Systems Design and Related Services

10 Jan 2017
News

Street Smarts

“Today, the car is a mobile computing platform,” says Mistele. “We pull information from various sensors in real time and create services around it.” For example, INRIX uses machine learning to provide... View Details

13 Apr 2010
First Look

First Look: April 13

balances the four drives while avoiding negative leadership and leaders who are missing the drive to bond. Order the Book: http://www.wiley.com/WileyCDA/WileyTitle/productCd-0470623845.html Market Heterogeneity and Local Capacity Decisions in View Details

Keywords: Martha Lagace

Student-Profile

Erica Moszkowski

An interdisciplinary approach to economics has always appealed to Erica Moszkowski (she/her). After taking a computer science course that examined mechanism design and computational elegance, she began to... View Details

Web

Dean LeBaron | Baker Library

Dean LeBaron MBA 1960, Batterymarch Play Video duration: 1:35:29 Dean LeBaron, HBS 1960. Interview conducted in February 2001 Dean LeBaron, HBS 1960, was working for an investment services firm when he became interested in cutting-edge... View Details

September 2003 (Revised October 2010)
Case

A Pain in the Hip

By: Richard M.J. Bohmer

Describes in detail the process of diagnosing the cause of a sore hip in a young girl. Referred to the emergency room by her pediatrician, the child is subjected to a set of diagnostic tests over a two-day period, each designed to reduce the uncertainty surrounding the... View Details

Keywords: Production; Service Delivery; Service Operations; Performance Improvement; Health Industry

Citation

Find at Harvard

09 Nov 2006
Research & Ideas

Andy Grove: A Biographer’s Tale

49 on the latest Fortune 500 listing. Anyone with a computer is familiar with the phrase "Intel Inside." With this book, professor Tedlow has taken us inside Andy Grove. Richard, it's great to have you with us today. Aisner:... View Details

Keywords: by Sean Silverthorne; Computer

25 Oct 2012
Research & Ideas

10 Reasons Customers Might Resist Windows 8

will compete against Apple iPad. And industry observers have noted similarities between Apple's tightly-controlled marketing tactics and Microsoft's marketing campaign for the upcoming OS—Microsoft is even using indie rock music in its... View Details

Keywords: by Carmen Nobel; Computer; Computer

25 Sep 2009
News

Are You Being Served?

alumni like former IRS commissioner Charles Rossotti (MBA ’64) brought customer service best practices from the private sector to government (http://www.alumni.hbs.edu/bulletin/2000/april/qanda.html). Of course, a new generation of HBS... View Details

Keywords: Garry Emmons; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

Web

Thomas Stemberg | Baker Library

office supplies, where customers wheeled their own carts through aisles of discounted office offerings from faxes and computer printers to pens and paper products, and, yes, staples. Staples launched in 1986 and not only created but also... View Details

William R. Kelly

Kelly was a pioneer in creating the temporary employment agency. During the post-war era, American industry was in great need for clerical workers and Kelly’s idea of temporary office help became extremely popular among women (accounting... View Details

Keywords: Services

Publications