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    Forest L. Reinhardt

    Forest L. Reinhardt is the John D. Black Professor of Business Administration at Harvard Business School, and HBS’s Senior Associate Dean for Faculty Promotions and Tenure.

    Professor Reinhardt is interested in the relationships between market and nonmarket... View Details

    Keywords: transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation
    • Web

    Topics - HBS Working Knowledge

    Uncertainty (36) SWOT Analysis (5) Safety (13) Salesforce Management (18) Sales (30) Satisfaction (11) Saving (5) Science-Based Business (7) Science (237) Search Technology (22) Segmentation (1) Selection and Staffing (10) Service Delivery (14) Service Operations (13)... View Details
    • January 2015 (Revised October 2015)
    • Case

    Trouble at Tessei

    By: Ethan Bernstein and Ryan W. Buell
    In 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen ("bullet") trains. Operational mistakes, customer complaints, safety issues, and employee turnover are at or near all-time highs, even as the... View Details
    Keywords: Service Management; Employee Engagement; Employee Motivation; Leadership And Managing People; Quality Improvement; Efficiency; Japan; Operational Transparency; Employee Coordination; Transparency; Leadership; Service Delivery; Service Operations; Employees; Quality; Transportation Industry; Japan
    Related
    • Web

    Sample Student Projects - Institute For Strategy And Competitiveness

    Poultry Cluster in Brazil (2006) Bulgaria Bulgaria's Apparel Cluster (2007) Canada Alberta Energy Cluster (2010) Ontario Financial Services (2008) China Transportation and Logistics Cluster in Northeast China (2017) Wind Turbine Cluster... View Details
    • 25 Jan 2021
    • Book

    In a Nutshell, Why American Capitalism Succeeded

    How did the United States become the world’s center of business growth following its founding in 1776? Surely a number of nations had powerful natural resources, stable financial and legal institutions, and dynamic entrepreneurs over that same span. Why was American... View Details
    Keywords: by Sean Silverthorne; Manufacturing
    • 31 Mar 2008
    • HBS Case

    JetBlue’s Valentine’s Day Crisis

    You don't need to be a frequent flier to know that the friendly skies aren't so friendly anymore. Cramped, overloaded planes, flight delays, and bare-bones amenities are the norm on most of the legacy carriers. But low-cost airlines like Southwest and JetBlue have... View Details
    Keywords: by Julia Hanna; Air Transportation
    • Web

    Ruth Mulan Chu Chao Center | About

    she embodied the spirit of the love of learning in this university community.” Also at the time of the gift, the Honorable Elaine L. Chao (MBA 1979), US Secretary of Labor from 2001 to 2009, subsequently US Secretary of Transportation... View Details

      John D. Macomber

      John Macomber is a Senior Lecturer in the Finance unit at Harvard Business School. His professional background includes leadership of real estate, construction, and information technology businesses. At HBS, Mr. Macomber's work focuses on climate adaptation and the... View Details

      Keywords: transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation
      • 16 Oct 2023
      • HBS Case

      Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

      At the end of 2020—seven months after COVID-19 had sent the airline industry into a tailspin and five months after George Floyd’s murder by Minneapolis police provoked nationwide protests for racial justice—Delta Air Lines CEO Ed Bastian was moved to take more action... View Details
      Keywords: by Lane Lambert; Air Transportation

        William A. Sahlman

        William Sahlman is a Baker Foundation Professor of Business Administration at Harvard Business School.

        Mr. Sahlman received an A.B. degree in Economics from Princeton University (1972), an M.B.A. from Harvard University (1975), and a Ph.D. in Business... View Details

        Keywords: transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation
        • 08 Mar 2021
        • In Practice

        COVID Killed the Traditional Workplace. What Should Companies Do Now?

        A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
        Keywords: by Dina Gerdeman
        • 12 Oct 1999
        • Research & Ideas

        It Came in the First Ships: Capitalism in America

        commerce, including several hundred from Massachusetts and Rhode Island. The total number of Africans transported to the New World was about 10 million. Their destination was usually Brazil or one of the Caribbean sugar islands, but some... View Details
        Keywords: by Thomas K. McCraw
        • 21 Jun 2011
        • First Look

        First Look: June 21

        Publications Civilization: The Six Ways the West Beat the Rest Author: Niall Ferguson Publication: Allen Lane/Penguin Press, 2011 An abstract is unavailable at this time. Review the book:... View Details
        Keywords: Sean Silverthorne
        • Research Summary

        Vicarious Learning in Organizations

        To advance the study of how individuals learn through their interactions with others, Professor Myers has adopted a vicarious learning theory lens. Vicarious learning allows individuals to learn from the outcomes of others’ experiences, rather than solely their own... View Details

        Keywords: Learning And Development; Learning; Health Industry
        • Web

        Business History - Faculty & Research

        Argentinian market. Keywords: Business History ; Business and Government Relations ; Corporate Strategy ; Transformation ; Economy ; Air Transportation ; Air Transportation Industry ; View Details
        • 24 May 2018
        • Research & Ideas

        Distance Still Matters in Business, Despite the Internet

        a role: Communication costs, transportation costs, and search costs. Communication costs are lower on the internet because it is inexpensive to communicate with others, whether they are in the same building or across the world. View Details
        Keywords: by Sean Silverthorne; Transportation; Transportation; Transportation; Transportation; Transportation
        • April 2024 (Revised February 2025)
        • Teaching Note

        eBee: Affordable Mobility for Africa

        By: Ramon Casadesus-Masanell, Gamze Yucaoglu and Jordan Mitchell
        Teaching Note for HBS Case No. 724-360.The case opens in March 2023, as Sten van der Ham and Jaap Maljers, CEO and co-founder of eBee, an electric bike (e-bike) company in Africa, are contemplating the different avenues for growth and path to profitability for the... View Details
        Keywords: Business Model; Value Creation; Competition; Expansion; Logistics; Profit; Resource Allocation; Corporate Strategy; Business Startups; Growth and Development Strategy; Business Strategy; Product Marketing; Entrepreneurial Finance; Bicycle Industry; Africa; Kenya
        Related
        • 2002
        • Case

        Southwest Airlines

        By: Vijay Govindarajan and Julie Lang
        Southwest used its short-haul and point-to-point strategy to achieve the lowest operating cost structure in the domestic airline industry. Flexible contracts and a rigorous peer recruiting process aligned its 35,000 employees with this strategy. View Details
        Keywords: Cost; Air Transportation; Business Strategy; Air Transportation Industry
        Related
        • Profile

        Yaoxin Ding

        Yaoxin Ding was born in a small, underdeveloped town in southeast China. Attracted to mobility technology and driven by a desire to “build out the infrastructure” of towns like his own, he studied traffic and transportation engineering as... View Details
        • Web

        Food & Agriculture - Business & Environment

        and nutrient management Supply chain innovations that reduce food waste and transportation impacts New product development innovations that shift demand toward less greenhouse gas emissions-intensive foods, including plant-based... View Details