tactics - Publications - Faculty & Research

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Women at HBS - Alumni

and mobilizes professionals who deliver strategic and tactical advice to a wide range of clients. Chief , cofounded by Carolyn Childers (MBA 2008) , supports New York—based women in their journey to executive leadership. The private... View Details

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Women’s Leadership Summit - Alumni

of interesting speakers and topics.” — HBS Alumna (MBA 2013) “Love the breadth of topics across industries, functions, soft and hard skills, aspirational and tactical - something for everyone!!” — Alumni Board Member (MBA 2014) “(I) was... View Details

03 Oct 2007
Research & Ideas

Dealing with the ‘Irrational’ Negotiator

Obstacles and Achieve Brilliant Results at the Bargaining Table and Beyond. The following excerpt describes strategies and tactics to overcome another party's counterproductive behavior and keep the deal on track. These are ideas that... View Details

Keywords: by Deepak Malhotra & Max H. Bazerman

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Health Care - Faculty & Research

Who should drive the pace of implementation - business units responsible for results or technology leaders pushing innovation? While Fandrich viewed AI as a strategic necessity that would transform the business, others saw it as a View Details

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Virtual Job Search Teams - Alumni

ready to take the next step in their careers and launch a job search. You will get the most out of the program if you have an idea of what you want to try next and you are ready to tactically approach the job search. What is the structure... View Details

05 Dec 2016
Research & Ideas

How The 2016 Presidential Candidates Misled Us With Truthful Statements

"Paltering" is the active use of truthful statements to influence a target’s beliefs by giving a false or distorted impression. It can pervade all kinds of personal interactions, from romantic relationships to foreign affairs, whenever people are tempted to mislead... View Details

Keywords: by Dina Gerdeman

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Pre-Class Arrival - Christensen Center for Teaching & Learning

instructor energize the subsequent class discussion and signal strong commitment to learning. Transcript Christensen Center Tip Sheets Characteristics of Effective Case Method Teaching Elements of Effective Class Preparation Guidelines for Effective Observation of Case... View Details

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Globalization - Faculty & Research

communication tactics to align and inspire employees. de Meo’s unique leadership style—an unusual blend of visionary decisiveness and collaborative engagement—is explored, along with the challenges of building the will and skill of top... View Details

10 Jan 2023
Op-Ed

Time to Move On? Career Advice for Entrepreneurs Preparing for the Next Stage

you wish for each other to encourage their path forward. For example, wishing them a great new partnership or a challenging new role. Finally, commit to each other. This may be very tactical like committing to getting together once a... View Details

Keywords: by Julia Austin

21 Sep 2020
Research & Ideas

Are You Sabotaging Your Own Company?

self-sabotaging their companies by mistakenly adhering to practices on the list. When Thomke shares portions of the field manual with business executives in class, they tend to respond with a nervous chuckle. But then the room grows quiet, the sober realization that... View Details

Keywords: by Dina Gerdeman

03 Jun 2013
Research & Ideas

The Power of Rituals in Life, Death, and Business

food rituals with its 1990s ad campaign for Reese's Peanut Butter Cups: "There's no wrong way to eat a Reese's." Nabisco has used similar tactics in advertising Oreo cookies. Click to watch. To see whether they could achieve the... View Details

Keywords: by Carmen Nobel

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Diversity and Inclusion - Christensen Center for Teaching & Learning

discussing and reflecting upon these issues outside of class.” “This is an important topic. We won’t be able to talk about it more today, but I will carve out time at the beginning of tomorrow’s class so we can discuss it further.” Tip Sheets Strategies and View Details

05 Apr 2004
Research & Ideas

Six Ways to Build Trust in Negotiations

Parties are often motivated to discount and devalue each other's concessions and contributions, because doing so relieves them of the obligation to reciprocate. As a result, many concessions go unnoticed or unacknowledged. This may lead to confusion, resentment, or an... View Details

Keywords: by Deepak Malhotra

June 2011 (Revised December 2013)
Case

FIJI Water: Carbon Negative?

By: Francesca Gino, Michael W. Toffel and Stephanie van Sice

Seeking to go beyond global best practices in reducing environmental impacts, FIJI Water, a premium artesian bottled water company in the United States, launched a Carbon Negative campaign that would offset more greenhouse gas emissions than were released by the... View Details

Keywords: Carbon Footprint; Carbon Offsetting; Corporate Social Responsibility and Impact; Environmental Sustainability; Brands and Branding; Negotiation Tactics; Business and Government Relations; Corporate Strategy; Food and Beverage Industry; United States; Fiji

Citation

Educators

Purchase

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

with external partners to identify and solve customer problems. The first four levers are the tactics for integration that rebuild an organization around a customer axis. Connection is what finally busts down the silo of the company... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

01 Jun 2023
News

Bridging the ESG Data Gap

uniquely helpful in Metric’s progress. LLX GEO, led by Thara Pillai, director of Alumni Engagement, is a six-month, virtual accelerator for recent founders across industries all over the world. The curriculum includes tactical workshops,... View Details

Keywords: Deborah Blagg

09 Jun 2022
HBS Case

From Truck Driver to Manager: US Foods’ Novel Approach to Staff Shortages

its hourly wages and offering signing and retention bonuses. The company also started to rethink the jobs themselves. “If you can't find people to recruit because they don’t care for the job, another tactic is to modify the job, so they... View Details

Keywords: by Pamela Reynolds

19 Jan 2024
News

The Values and Virtues of a Quick Fix

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. Speed has gotten a pretty bad rap, says Anne Morriss (MBA 2004). The Silicon Valley mantra of moving fast and breaking things has led to waves of high-profile... View Details

06 Mar 2006
Research & Ideas

Four Strategies for Making Concessions

strategy of demanding and defining reciprocity plays out in a variety of contexts; those who understand how to use it can profit from it immensely. A great example is a tactic consultants and contractors use. When a client praises her... View Details