tactics - Publications - Faculty & Research

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Diversity and Inclusion - Christensen Center for Teaching & Learning

discussing and reflecting upon these issues outside of class.” “This is an important topic. We won’t be able to talk about it more today, but I will carve out time at the beginning of tomorrow’s class so we can discuss it further.” Tip Sheets Strategies and View Details

Web

Pre-Class Arrival - Christensen Center for Teaching & Learning

instructor energize the subsequent class discussion and signal strong commitment to learning. Transcript Christensen Center Tip Sheets Characteristics of Effective Case Method Teaching Elements of Effective Class Preparation Guidelines for Effective Observation of Case... View Details

05 Dec 2016
Research & Ideas

How The 2016 Presidential Candidates Misled Us With Truthful Statements

"Paltering" is the active use of truthful statements to influence a target’s beliefs by giving a false or distorted impression. It can pervade all kinds of personal interactions, from romantic relationships to foreign affairs, whenever people are tempted to mislead... View Details

Keywords: by Dina Gerdeman

21 Sep 2020
Research & Ideas

Are You Sabotaging Your Own Company?

self-sabotaging their companies by mistakenly adhering to practices on the list. When Thomke shares portions of the field manual with business executives in class, they tend to respond with a nervous chuckle. But then the room grows quiet, the sober realization that... View Details

Keywords: by Dina Gerdeman

09 Jun 2022
HBS Case

From Truck Driver to Manager: US Foods’ Novel Approach to Staff Shortages

its hourly wages and offering signing and retention bonuses. The company also started to rethink the jobs themselves. “If you can't find people to recruit because they don’t care for the job, another tactic is to modify the job, so they... View Details

Keywords: by Pamela Reynolds

01 Jun 2023
News

Bridging the ESG Data Gap

uniquely helpful in Metric’s progress. LLX GEO, led by Thara Pillai, director of Alumni Engagement, is a six-month, virtual accelerator for recent founders across industries all over the world. The curriculum includes tactical workshops,... View Details

Keywords: Deborah Blagg

June 2011 (Revised December 2013)
Case

FIJI Water: Carbon Negative?

By: Francesca Gino, Michael W. Toffel and Stephanie van Sice

Seeking to go beyond global best practices in reducing environmental impacts, FIJI Water, a premium artesian bottled water company in the United States, launched a Carbon Negative campaign that would offset more greenhouse gas emissions than were released by the... View Details

Keywords: Carbon Footprint; Carbon Offsetting; Corporate Social Responsibility and Impact; Environmental Sustainability; Brands and Branding; Negotiation Tactics; Business and Government Relations; Corporate Strategy; Food and Beverage Industry; United States; Fiji

Citation

Educators

Purchase

05 Apr 2004
Research & Ideas

Six Ways to Build Trust in Negotiations

Parties are often motivated to discount and devalue each other's concessions and contributions, because doing so relieves them of the obligation to reciprocate. As a result, many concessions go unnoticed or unacknowledged. This may lead to confusion, resentment, or an... View Details

Keywords: by Deepak Malhotra

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

with external partners to identify and solve customer problems. The first four levers are the tactics for integration that rebuild an organization around a customer axis. Connection is what finally busts down the silo of the company... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

2007
Book

Negotiation Genius

By: Deepak Malhotra and M. H. Bazerman

Whether you've “seen it all” or are just starting out, Negotiation Genius will dramatically improve your negotiating skills and confidence. Drawing on decades of behavioral research plus the experience of thousands of business clients, the authors take the mystery out... View Details

Keywords: Experience and Expertise; Negotiation Preparation; Negotiation Process; Negotiation Tactics; Behavior

Citation

Find at Harvard

Read Now

06 Mar 2006
Research & Ideas

Four Strategies for Making Concessions

strategy of demanding and defining reciprocity plays out in a variety of contexts; those who understand how to use it can profit from it immensely. A great example is a tactic consultants and contractors use. When a client praises her... View Details

Keywords: by Deepak Malhotra

19 Jan 2024
News

The Values and Virtues of a Quick Fix

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. Speed has gotten a pretty bad rap, says Anne Morriss (MBA 2004). The Silicon Valley mantra of moving fast and breaking things has led to waves of high-profile... View Details

30 Nov 2018
Blog Post

8 Reasons the Section Experience is the Best Part About HBS

perspectives in a safe way. Norms can be tactical in nature, such as knocking on your desk to gently ask someone to speak louder, or yelling “TECH RUN” when there’s a computer problem and cheering as the Section Tech Rep runs to the front... View Details

Web

Negotiation Course Online | HBS Online

Tactical Choices Show Hide Details Concepts BATNA Analysis Psychological Factors Offer Analysis Bargaining Tactics Featured Exercises Negotiation simulation (Negotiating a Single Issue Agreement:... View Details

Web

Negotiating - Alumni

standards/goals Geographic flexibility Office space Paid travel Ownership options Professional training + – Negotiate The following tactics can help you conduct productive negotiations. Speak with the hiring manager, if possible Express... View Details

19 Mar 2014
Research & Ideas

A Brand Manager’s Guide to Losing Control

tactical and understand living and responding in the now." The Wii Fit parody is an example of a parody video that can hurt a brand. Click to watch. This Snuggie parody video actually helps the brand, Avery says.Click to watch. View Details

Keywords: by Carmen Nobel; Advertising

20 Oct 2008
Research & Ideas

The Seven Things That Surprise New CEOs

when adjustments are necessary. Surprise One: You Can't Run the Company Warning signs: You are in too many meetings and involved in too many tactical discussions. There are too many days when you feel as though you have lost control over... View Details

Keywords: by Michael E. Porter, Jay W. Lorsch & Nitin Nohria

01 Jun 2002
News

Up to the Challenge: Ipsita Dasgupta - Global Perspective, Local Results

provide microfinance to entrepreneurs. “People in developing countries grasp technology very quickly, but the big battle is literacy,” she remarks. Creating Web sites that use images and numbers instead of text is one tactic for crossing... View Details

Keywords: Julia Hanna; development; leadership; social issues; management; technology; Finance; Management, Scientific, and Technical Consulting Services; Professional Services

Web

Judging Success - Christensen Center for Teaching & Learning

Observation of Case Instructors In-Class Assessment of Discussion-Based Teaching Questions for Class Discussions Teaching Quantitative Material Strategies and Tactics for Sensitive Topics View Details

Web

HBS Startup Bootcamp and Founders Unfiltered - MBA

Blog Blog MBA Voices Filter Results Arrow Down Arrow Up Read posts from Author Alumni Author Career and Professional Development Staff Author HBS Community Author HBS Faculty Author MBA Admissions Author MBA Students Topics Topics 1st Year (RC) 2+2 Program 2nd Year... View Details

Publications