Publications

01 Jun 2023
News

Action Plan: Net Proceeds

“I’m a root-cause kind of guy,” says Robert Goodwin (GMP 3, 2007), reflecting on a military, government, and civilian career that has taken him from counterdrug operations in Colombia to assisting with the peace process in Sudan to rebuilding the health care system in... View Details

Keywords: April White; recycling; corporate social responsibility; waste management; water; Waste Management and Remediation Services; Corporate Services

07 Jan 2019
Research & Ideas

The Better Way to Forecast the Future

Whether it’s booking a hotel, renting a movie, or buying a car, many of us consult multiple reviews before deciding. It’s called aggregating opinions, and we do it without even thinking about it. Crowdsourcing works so well, in fact, says Harvard Business School... View Details

Keywords: by Roberta Holland; Air Transportation; Transportation

19 Jul 2016
Working Paper Summaries

Towards a Prescriptive Theory of Dynamic Capabilities: Connecting Strategic Choice, Learning, and Competition

Keywords: by Gary P. Pisano

Willy C. Shih

Willy Shih is the Robert and Jane Cizik Professor of Management Practice in Business Administration. He is part of the Technology and Operations Management Unit, and he teaches in the MBA and Executive Education Programs. His expertise is in manufacturing, product... View Details

Keywords: aerospace; automotive; biotechnology; communications; computer; digital imaging; electrical equipment; electronics; entertainment; high technology; industrial goods; information technology industry; manufacturing; retailing; semiconductor

Michael Joyce

Michael Joyce is a doctoral student in the Technology and Operations Management program at Harvard Business School (HBS).

Michael received a B.S. in Industrial Engineering and Operations Research from the University of California, Berkeley and an MBA and a... View Details

July 2000 (Revised October 2000)
Case

Petstore.com

By: Thomas R. Eisenmann

Petstore.com is one of four contenders for leadership in the highly competitive online pet supply business. Petstore.com faces decisions regarding potential merger partners and how to brand its service within the website managed by its ultimate merger partner,... View Details

Keywords: Competition; Internet and the Web; Mergers and Acquisitions; Partners and Partnerships; Internet and the Web; Brands and Branding; Marketing Strategy; Retail Industry

09 Jun 2022
HBS Case

From Truck Driver to Manager: US Foods’ Novel Approach to Staff Shortages

in March 2020, the pandemic only exacerbated a longstanding issue. The shortage of drivers to deliver food supplies to the roughly 300,000 restaurants, hotels, hospitals, schools, and universities serviced by US Foods was not its only... View Details

Keywords: by Pamela Reynolds

26 Jan 2022
News

Fed Plays Wait and See with Monetary Policy

29 May 2015
Working Paper Summaries

Can Marshall’s Clusters Survive Globalization?

Keywords: by Giulio Buciuni & Gary P. Pisano

Person Page

Curriculum Vitae

Noel Watson

View Details

April 2023
Case

Fizzy Fusion: When Data-Driven Decision Making Failed

By: Michael Parzen, Eddie Lin, Douglas Ng and Jessie Li

This is a case about a fictional New York beverage company called Fizzy Fusion. The business is facing supply chain and inventory management challenges with its new product, SparklingSip. Despite seeking help from a data science consulting firm, the machine learning... View Details

Keywords: Supply Chain Management; Production; Risk and Uncertainty; Analytics and Data Science; Food and Beverage Industry

October 21, 2022
Article

Climate Regulations Are About to Disrupt Global Shipping

By: Willy C. Shih

Ships that transport goods across oceans are collectively a major generator of greenhouse gases. Rules from the International Maritime Organization and the European Union aimed at curbing these emission promise to make transoceanic and regional shipping more expensive... View Details

Keywords: Shipping; Decarbonization; Environmental Regulation; Supply Chain; Disruption; Shipping Industry; Atlantic Ocean; Oceania; Asia; Europe; North and Central America

Register to Read

August 2015
Teaching Note

Rana Plaza (C): Primark and Victim Compensation

By: John A. Quelch

Keywords: Corporate Social Responsibility; Business Ethics; Human Resource Management; Workplace Safety; Safety; Working Conditions; Supply Chain Management; Ethics; Corporate Social Responsibility and Impact; Human Resources

Christian Kaps is an Assistant Professor of business administration in the Technology and Operations Management (TOM) Unit at Harvard Business School. Kaps' research focuses on emerging topics in renewable electricity generation and storage - notably how new... View Details

April 2012
Supplement

Meli Marine, Instructor Supplement (Brief Case)

By: Richard G. Hamermesh and Sunru Yong

Keywords: Asia; Singapore; Industry Structure; Operations Management; Capacity Analysis; Packaging Cartons ＆Containers; Supply Chain Management; Competitive Strategy; Logistics; Industry Structures; Performance Capacity; Singapore

April 2012
Supplement

Meli Marine, Spreadsheet Supplement (Brief Case)

By: Richard G. Hamermesh and Sunru Yong

Keywords: Asia; Singapore; Industry Structure; Operations Management; Capacity Analysis; Packaging Cartons ＆Containers; Supply Chain Management; Competitive Strategy; Logistics; Industry Structures; Performance Capacity; Singapore

11 Jan 2007
Working Paper Summaries

A Perceptions Framework for Categorizing Inventory Policies in Single-stage Inventory Systems

Keywords: by Noel Watson

December 2015 (Revised February 2016)
Case

Ocado

By: José Alvarez, David E. Bell and Damien McLoughlin

In 2015, U.K.-based Ocado was the world's largest pure player in the online home-delivery grocery business and was gaining a growing share of the highly competitive U.K. grocery market. Ocado had made heavy investments in technology, including a highly automated... View Details