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Publications

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  • All HBS Web  (680)
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    • News  (108)
    • Research  (536)
    • Events  (2)
  • Faculty Publications  (184)

Show Results For

  • All HBS Web  (680)
    • People  (2)
    • News  (108)
    • Research  (536)
    • Events  (2)
  • Faculty Publications  (184)
← Page 17 of 680 Results →
  • 07 May 2020
  • Research & Ideas

The One Good Thing Caused by COVID-19: Innovation

The COVID-19 pandemic has profoundly influenced the lives of most people on the planet. It has changed daily activities; something as simple as a walk in the park is perceived very differently now. The same is true for businesses. Many businesses have shut down or... View Details
Keywords: by Hong Luo and Alberto Galasso
  • 19 Jun 2018
  • First Look

New Research and Ideas, June 19, 2018

investors, could provide this commitment mechanism. Common ownership of competitors within industries and long-time horizons in ownership of shares are key characteristics for investors that could act as stewards of the commons. Social... View Details
Keywords: Dina Gerdeman
  • 10 Mar 2021
  • Research & Ideas

Key to Doing Your Best at Work? Be Yourself

Frances X. Frei, UPS Foundation Professor of Service Management. Too often, people are advised or feel pressured to bury the special or quirky aspects of their personalities, recalibrate their speaking or personal styles, or think twice... View Details
Keywords: by Christina Pazzanese, Harvard Gazette
  • 2009
  • Chapter

Creating Superior Customer Value in a Connected World

By: Ranjay Gulati
"In the early twenty-first century, customers are more demanding than ever, and difficult economic times make them all the more so. As customers tighten their wallets and increase their demands, firms face greater pressure to provide superior customer value. Reducing... View Details
Keywords: Customer Satisfaction; Customer Value and Value Chain; Consumer Behavior; Product Design; Social and Collaborative Networks; Value Creation
Citation
Related
Gulati, Ranjay. "Creating Superior Customer Value in a Connected World." In Business Network Transformation: Strategies to Reconfigure Your Business Relationships for Competitive Advantage, edited by Jeffrey Word. Jossey-Bass, 2009.
  • 07 Jan 2002
  • Research & Ideas

How Marketing Can Reduce Worldwide Poverty

On the face of it, social marketing is a cinch. Here's one scenario. You as a marketer want people who are living in poverty to take better care of their health. So, given your profession, what do you do? You can persuade them—through... View Details
Keywords: by Martha Lagace
  • 26 Mar 2018
  • Research & Ideas

To Motivate Employees, Give an Unexpected Bonus (or Penalty)

another's, or peer pressure to work on behalf of the larger group. All of those forms of incentive influence individual decisions, which are driven by expectations of future outcomes. “We make choices in anticipation of what the... View Details
Keywords: by Michael Blanding; Manufacturing
  • Web

Credential of Leadership, Impact, and Management in Business | HBS Online

Building High-Performing Teams Model of Team Effectiveness Inquiry and Advocacy Show Hide Details Modules Taking Charge Leading Your Team Unleashing Potential in Yourself and Others Your Network Featured Exercises Build a foundation of self-awareness through a 360°... View Details
  • 12 Mar 2013
  • First Look

First Look: March 12

let people pay their bills online, and airline apps let them check in and monitor the status of their flights. (2) Offer unique value. In South Korea, commuters can use an app to order groceries while waiting for their trains. (3) Provide View Details
Keywords: Sean Silverthorne
  • 26 May 2003
  • Research & Ideas

When Silence Spells Trouble at Work

"Better to be quiet and thought a fool than to talk and be known as one." The social virtues of silence are reinforced by our survival instincts. Many organizations send the message—verbally or nonverbally—that falling into line... View Details
Keywords: by Leslie A. Perlow
  • 23 Oct 2013
  • Research & Ideas

Overcoming Nervous Nelly

people anxious by listening to a short music clip and see how they suffer in mock negotiations, then we can extrapolate the effects of anxiety to the pressures of the real world, where it's likely to have an even more profound... View Details
Keywords: by Michael Blanding
  • 15 Nov 2016
  • First Look

November 15, 2016

Falato, Antonio, and David Scharfstein Abstract—We present evidence that pressure to maximize short-term stock prices and earnings leads banks to increase risk. We start by showing that banks increase risk when they transition from... View Details
Keywords: Sean Silverthorne
  • 30 Mar 2020
  • Research & Ideas

The New Rules for Remote Work: Pandemic Edition

workers may feel guilty staying home. “Leaders underestimate how much what they do is mirrored by their employees,” Austin says. “Hypocrisy degrades them. Employees not only want to be told what to do, they want their managers to follow through on everything they’re... View Details
Keywords: by Dina Gerdeman
  • 08 Oct 2021
  • Blog Post

8 Stories from PRIDE for National Coming Out Day

(he/him), Class of 2022 “August 2, 2020 was the start of my Coming-out-iversary, the first time I told the world, ‘I’m gay.’ Despite knowing I was different since adolescence, conservative religious and societal pressures prevented me... View Details
  • 19 May 2021
  • Op-Ed

Why America Needs a Better Bridge Between School and Career

change among training organizations, our research team at Harvard’s interdisciplinary Project on Workforce analyzed 316 applications to the Postsecondary Innovation for Equity initiative. The grant competition, launched by venture philanthropy New Profit, awarded... View Details
Keywords: by Joseph B. Fuller and Rachel Lipson
  • 11 May 2009
  • Research & Ideas

The IT Leader’s Hero Quest

frequently also, there is less time for making important decisions—not infrequently, they have to act in real time. With modern IT (with real time, Internet search, and social networks), few decisions can be made in secret, and even fewer... View Details
Keywords: by Martha Lagace
  • 28 Mar 2024
  • Blog Post

IFC India: RMZ EcoWorld

About EcoWorldDevelopment of EcoWorld began in 2016 by Indian real estate firm RMZ to accommodate Bangalore’s increasing need for office space, particularly for tech firms. Accordingly, the development was designed to be a state-of-the-art facility that merges work and... View Details
  • 17 Apr 2012
  • First Look

First Look: April 17

under the Rug: How Unethical Actions Lead to Forgetting of Moral Rules Authors:Lisa L. Shu and Francesca Gino Publication:Journal of Personality and Social Psychology (in press) Abstract Dishonest behavior can have various psychological... View Details
Keywords: Carmen Nobel
  • 20 Oct 2010
  • Op-Ed

Export Competitiveness: Reversing the Logic

exports provide positive externalities and thus should be encouraged by government, the policy question is how to do so most effectively. One large body of thinking is devoted to identifying general barriers to exports that reduce trade below its View Details
Keywords: by Christian Ketels
  • Web

Finance Awards & Honors - Faculty & Research

Funds" (Journal of Finance, forthcoming). Lauren H. Cohen : Invited to brief the United States Congress on innovation policy, 2020. Lauren H. Cohen : Winner of the 2020 Global Thought Leadership Grant on Corporate Social Responsibility... View Details
  • 02 Nov 2021
  • Research & Ideas

Why COVID-19 Probably Killed More People Than We Realize

underreporting, the researchers speculated that countries with more stringent mitigation policies, such as those requiring masks and social distancing, would see higher rates of underreporting. “More stringent policies might put public... View Details
Keywords: by Michael Blanding
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