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- All HBS Web
(12,401)
- People (21)
- News (3,871)
- Research (7,196)
- Events (76)
- Multimedia (61)
- Faculty Publications (5,903)
Show Results For
- All HBS Web
(12,401)
- People (21)
- News (3,871)
- Research (7,196)
- Events (76)
- Multimedia (61)
- Faculty Publications (5,903)
- Article
The Operational Consequences of Private Equity Buyouts: Evidence from the Restaurant Industry
By: Shai Bernstein and Albert Sheen
Bernstein, Shai, and Albert Sheen. "The Operational Consequences of Private Equity Buyouts: Evidence from the Restaurant Industry." Review of Financial Studies 29, no. 9 (September 2016): 2387–2418.
- 2018
- Chapter
Behavioral Empirics and Field Experiments
By: Maria Ibanez and Bradley R. Staats
As the study of behavioral operations has continued to grow, an increasing number of researchers are turning to the field (e.g., conducting observational studies or natural or field experiments) to push deeper in order to find the answers to relevant behavioral... View Details
Keywords: Behavioral Operations; Empirical Operations; Empirical Operations Management; Field Experiments; Behavior; Operations; Management; Research
Ibanez, Maria, and Bradley R. Staats. "Behavioral Empirics and Field Experiments." In The Handbook of Behavioral Operations, edited by Karen Donohue, Elena Katok, and Stephen Leider, 121–148. Hoboken, NJ: John Wiley & Sons, 2018.
- September–October 2017
- Article
Why Do We Undervalue Competent Management?: Neither Great Leadership Nor Brilliant Strategy Matters Without Operational Excellence
By: Raffaella Sadun, Nicholas Bloom and John Van Reenen
A recurring message in business education is that you can’t compete on the basis of management processes because they’re easily copied. Operational effectiveness is table stakes in the competitive universe, it is often assumed, and thus cannot serve as a sustainable... View Details
Keywords: Management; Management Analysis, Tools, and Techniques; Management Practices and Processes; Performance Effectiveness
Sadun, Raffaella, Nicholas Bloom, and John Van Reenen. "Why Do We Undervalue Competent Management? Neither Great Leadership Nor Brilliant Strategy Matters Without Operational Excellence." Harvard Business Review 95, no. 5 (September–October 2017): 120–127. (Winner of 59th Annual HBR McKinsey Award.)
- 1995
- Chapter
The Tax Treatment of Interest and the Operations of U.S. Multinationals
By: Kenneth A. Froot
Keywords: Corporation Taxation; Interest Deductibility; Cost of Capital; Taxation; Financing and Loans; Corporate Finance
Froot, Kenneth A. "The Tax Treatment of Interest and the Operations of U.S. Multinationals." In Taxing Multinational Corporations, edited by M. Feldstein, J. Hines, and G. Hubbard, 81–93. University of Chicago Press, 1995.
- 1995
- Chapter
The Tax Treatment of Interest and the Operations of U.S. Multinationals
By: K. Froot and J. Hines
Froot, K., and J. Hines. "The Tax Treatment of Interest and the Operations of U.S. Multinationals." In Taxing Multinational Corporations, edited by M. Feldstein, J. Hines, and G. Hubbard, 81–93. University of Chicago Press, 1995.
- 22 Mar 2006
- Lecture
Political Control and Operational Command: Building a Balanced Disaster Control System
By: Dutch Leonard and Arnold M. Howitt
Leonard, Dutch, and Arnold M. Howitt. "Political Control and Operational Command: Building a Balanced Disaster Control System." Lecture at the U.S. Senate Homeland Security and Governmental Affairs Committee, United States Senate, Committee on Homeland Security and Governmental Affairs, March 22, 2006.
- 06 Sep 2006
- Working Paper Summaries
Cross Functional Alignment in Supply Chain Planning: A Case Study of Sales & Operations Planning
Keywords: by Rogelio Oliva & Noel Watson
- 2002
- Working Paper
Keynotes and Dominators: Framing Operating and Technology Strategy in a Business Ecosystem
By: Marco Iansiti and Roy Levien
An Operating Model for the Next Normal: Lessons from Agile Organizations in the Crisis
With Christopher Handscomb, Deepak Mahadevan, Lars Schor, Marcus Sieberer, and Suraj Srinivasan. McKinsey and Company, June 25, 2020.
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- December 2012
- Supplement
Home Essentials: Building a Global Service Business with Local Operations (CW)
By: Lynda M. Applegate and William R. Kerr
- 1995
- Chapter
Interest Allocation Rules, Financing Patterns, and the Operations of US Multinationals
By: Kenneth A. Froot and James R. Hines Jr.
Keywords: Corporation Taxation; Interest Deductibility; Cost of Capital; Taxation; Financing and Loans; Corporate Finance
Froot, Kenneth A., and James R. Hines Jr. "Interest Allocation Rules, Financing Patterns, and the Operations of US Multinationals." Chap. 10 in The Effects of Taxation on Multinational Corporations, edited by Martin S. Feldstein, James R. Hines Jr., and G. Hubbard, 277–312. University of Chicago Press, 1995. (Also featured in The NBER Digest, November 1994. Revised from NBER Working Paper No. 4924.)
- January 2008 (Revised January 2008)
- Case
Two Brattle Center: A Mental-Health Clinic in Search of a Viable Operating Model
By: Robert G. Eccles
Two Brattle Center (TBC) is a struggling for-profit private mental health clinic based in Harvard Square. Its founder, Dr. Joan Wheelis, is a nationally recognized practicing psychiatrist who has developed outpatient treatment programs based on Dialectical Behavior... View Details
Keywords: Business Model; For-Profit Firms; Decision Choices and Conditions; Financial Strategy; Health Care and Treatment; Health Disorders; Medical Specialties; Nonprofit Organizations; Emotions; Health Industry; United States
Eccles, Robert G. "Two Brattle Center: A Mental-Health Clinic in Search of a Viable Operating Model." Harvard Business School Case 408-103, January 2008. (Revised January 2008.)
- September 2016 (Revised July 2018)
- Case
United Airlines: More Out-and-Back Flying?
This case looks at United Airlines when it is facing a decision on whether to shift its aircraft routing to more "out-and-back" routing in order to try to improve its on-time performance. As one of the world's largest airlines, United had a very large fleet and... View Details
Keywords: Service Excellence; Service Management; Service Quality; Service Quality Competition; Services; Airline Industry; Airlines; Operational Complexity; Operational Disruptions; Operational Effectiveness; Operations Improvement; Operations Management; Operations Strategy; Air Transportation; Operations; Service Operations; Service Delivery; Performance Effectiveness; Performance Improvement; Complexity; Air Transportation Industry; United States
Buell, Ryan W., Willy Shih, and Mike Toffel. "United Airlines: More Out-and-Back Flying?" Harvard Business School Case 617-010, September 2016. (Revised July 2018.)
- December 2014 (Revised February 2020)
- Case
Compass Group: The Ascension Health Decision
By: Ryan W. Buell
In 2012, Compass Group (Compass) was on the verge of closing a $2 billion deal with Ascension Health (Ascension), one of the largest healthcare systems in the United States. Under the deal, Compass would provide foodservice management and cleaning services for 86 of... View Details
Keywords: Operations Strategy; Sectorization; Operational Focus; Customer Compatibility; Service Operations; Service Delivery; Operations; Strategy; Customer Focus and Relationships; Service Industry; Health Industry; United States
Buell, Ryan W. "Compass Group: The Ascension Health Decision." Harvard Business School Case 615-026, December 2014. (Revised February 2020.)
- 17 Mar 2025
- Podcast
The Acquisition, Transition, and Operation of a Technology Solutions Company in Texas
William Young became CEO of Aerowave Technologies in January of 2021. While he has no regrets about his pursuit of the ETA path, his journey to the company’s helm was a difficult one. His story is distinct in that he started out in a partnered, brokered search but... View Details
- 31 Jul 2024
- Podcast
MethaneSAT: The EDF Satellite Tracking Methane Emissions from Oil & Gas Operations
Fred Krupp, president of the non-profit Environmental Defense Fund (EDF), describes EDF’s work to address climate change through scientific, economic, and legal analyses, working with governments and companies, and public and legal advocacy for stronger climate and... View Details
- 2020
- Working Paper
Automation and the Plight of Young Workers: Evidence from the Automation of Telephone Operation in the Early 20th Century
By: Daniel P. Gross and James J. Feigenbaum
Telephone operation was one of the most common jobs for young American women in the early 1900s. Between 1920 and 1940, AT&T adopted dial service in over half of U.S. telephone exchanges, automating away a legion of operators. We show that upon a city's adoption of... View Details
Keywords: Employment; Labor; Gender; Technology Adoption; History; Telecommunications Industry; United States
- 1979
- Other Unpublished Work
Fox Studios: Operating a Small Business - HBS Analysis and Decision Case
By: J. Ronald Fox and Frank S. Leonard
- 2005
- Working Paper
Does Focus Improve Operational Performance? Lessons from the Management of Clinical Trials
By: Robert S. Huckman and Darren E. Zinner
Huckman, Robert S., and Darren E. Zinner. "Does Focus Improve Operational Performance? Lessons from the Management of Clinical Trials." Harvard Business School Working Paper, No. 05-073, May 2005.
- Research Summary
Overview
My research uses a combination of lab experiments and empirical methods to understand how organizations can design their operations in order to inspire trust. View Details