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  • All HBS Web  (1,803)
    • News  (371)
    • Research  (921)
    • Events  (37)
    • Multimedia  (11)
  • Faculty Publications  (600)

Show Results For

  • All HBS Web  (1,803)
    • News  (371)
    • Research  (921)
    • Events  (37)
    • Multimedia  (11)
  • Faculty Publications  (600)
← Page 17 of 1,803 Results →
  • 2018
  • Article

Service Operations: What Have We Learned?

By: Liana Victorino, Joy M. Field, Ryan W. Buell, Michael J. Dixon, Susan M. Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda V. Roth, Enrico Secchi and Jie J. Zhang
The purpose of this article is to identify research themes in service operations that have great potential for exciting and innovative conceptual and empirical work. To frame these research themes, the article provides a systematic literature review of operations... View Details
Keywords: Service Operations; Knowledge; Research
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Victorino, Liana, Joy M. Field, Ryan W. Buell, Michael J. Dixon, Susan M. Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda V. Roth, Enrico Secchi, and Jie J. Zhang. "Service Operations: What Have We Learned?" Journal of Service Management 29, no. 1 (2018): 39–54.

    Gerald Zaltman

    *Joined Harvard Faculty: 1991
    Prior Faculty Appointments: Northwestern University, 1968-75;
    University of Pittsburgh, 1975-91

    *Doctoral Degree in Sociology Received from: The John Hopkins University;
    MBA Degree Received from: The University of... View Details

    Keywords: advertising; apparel; automotive; beverage; biotechnology; consumer products; entertainment; financial services; food; health care; marketing industry; pharmaceuticals; retailing; sports; telecommunications
    • February 2012 (Revised July 2012)
    • Supplement

    Caijing Magazine (B)

    By: Karthik Ramanna and G.A. Donovan
    In late 2009, Wang Boming, publisher of Caijing Magazine, widely regarded as China's most independent newsmagazine, gathered his core team for an urgent meeting. His pioneering editor Hu Shuli, described for her fiercely independent journalism as "the most dangerous... View Details
    Keywords: Leadership; Corporate Accountability; Restructuring; Corporate Disclosure; Organizations; Publishing Industry; China
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    Ramanna, Karthik, and G.A. Donovan. "Caijing Magazine (B)." Harvard Business School Supplement 112-049, February 2012. (Revised July 2012.)
    • 17 Oct 2016
    • News

    The Right (And Wrong) Way To Harness Your Company's Underdog Status

      Michael A. Wheeler

      Mike Wheeler joined the HBS faculty in 1993 and has taught extensively in its MBA, Executive, and distance learning programs. His highly interactive 8-week/40-hour HBS Online Negotiation... View Details

      Keywords: arts; construction; e-commerce industry; energy; federal government; green technology; internet; legal services; nonprofit industry; petroleum; pharmaceuticals; publishing industry; real estate; service industry; sports; state government; utilities
      • 09 Oct 2020
      • HBS Seminar

      Jeffrey L. Furman, BU, Questrom Sch of Business

        Anita Elberse

        Anita Elberse is the Lincoln Filene Professor of Business Administration at Harvard Business School.

        Professor Elberse develops and teaches an MBA course covering the "Businesses of Entertainment, Media, and Sports," which ranks among the most sought-after... View Details

        Keywords: advertising; arts; broadcasting; communications; consumer products; e-commerce industry; electronics; entertainment; fashion; home video games; information; marketing industry; motion pictures; music; publishing industry; sports; telecommunications; video games

          Dorothy A. Leonard

          Dorothy Leonard*, the William J. Abernathy Professor of Business Administration Emerita, joined the Harvard faculty in 1983 after teaching for three years at the Sloan School of Management, Massachusetts Institute of Technology. She has taught MBA courses in... View Details

          Keywords: computer; consulting; education industry; electronics; federal government; high technology; information technology industry; software; venture capital industry
          • Web

          Publications - Faculty & Research

          Agricultural Technology Adoption: Evidence from Smallholder Farms in India." Journal of Development Economics 176 (September 2025). June 2025 Article Outcome and Process Frames: Strategic Renewal and Capability Reprioritization at the... View Details
          • September 2016
          • Article

          Enhancing the Practical Relevance of Research

          By: Michael W. Toffel
          This article seeks to encourage scholars to conduct research that is more relevant to the decisions faced by managers and policymakers and addresses why research relevance matters, what relevance means in terms of a journal article, and how scholars can increase the... View Details
          Keywords: Research Questions; Relevance; Rigor; Practice-based Research; Research; Communication; Media; Education Industry
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          Toffel, Michael W. "Enhancing the Practical Relevance of Research." Production and Operations Management 25, no. 9 (September 2016): 1493–1505. (Sparked a Working Knowledge article about research relevance.)

            Carliss Y. Baldwin

            Carliss Y. Baldwin is the William L. White Professor of Business Administration at the Harvard Business School. She studies the process of design and its impact of design architecture on firm strategy, platforms, and business ecosystems. With Kim Clark, she authored... View Details

            Keywords: computer; electronics; software

              Asim I. Khwaja

              Asim Ijaz Khwaja is the Director of the Center for International Development and the Sumitomo-Foundation for Advanced Studies on International Development Professor of International Finance and Development at the Harvard Kennedy School, and co-founder of the View Details

              • 11 Apr 2017
              • News

              Some Strategies to Limit Sugary Drinks May Backfire

              • 26 May 2011
              • News

              Good companies need more than words

              • 22 Jul 2022
              • News

              Harvard study: Knowledge workers can’t stop reading and replying to emails while they drive

              • 15 Sep 2016
              • News

              US political system risks economic competitiveness, study finds

              • 21 Jun 2021
              • News

              A New Study Quantifies the Cost of Gender Bias: 6,500 Missed Opportunities for Women

              • 30 Nov 2018
              • News

              Share Buybacks: Mismeasured and Misunderstood

                Julie Battilana

                Julie Battilana is the Joseph C. Wilson Professor of Business Administration in the Organizational Behavior unit at Harvard Business School and the Alan L. Gleitsman Professor of Social Innovation at Harvard Kennedy School, where she is also the founder and faculty... View Details

                  Ryan L. Raffaelli

                  Ryan Raffaelli is the Marvin Bower Associate Professor of Business Administration at Harvard Business School. He created and teaches the MBA course "Leadership: Execution and Action Planning" (LEAP) and serves... View Details

                  Keywords: publishing industry; advertising; consulting; information technology industry; grocery; nonprofit industry; retailing; consumer products; federal government
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