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  • November 2008
  • Case

Malaysia Airlines (A)

In the first six weeks on the job, the new CEO of Malaysia Airlines (MAS) has developed an ambitious turnaround plan, including aggressive job cuts and route eliminations, but MAS's largest shareholder, Khazanah Nacional, the sovereign wealth fund, is tasked with... View Details
Keywords: Restructuring; Economic Growth; Investment Funds; Sovereign Finance; Organizational Change and Adaptation; Business and Government Relations; Business and Shareholder Relations; Air Transportation Industry; Malaysia
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El-Hage, Nabil N., and Leslie Pierson. "Malaysia Airlines (A)." Harvard Business School Case 209-024, November 2008.
  • December 21, 2021
  • Article

How to Become a Better Listener

By: Robin Abrahams and Boris Groysberg
Listening is a skill that’s vitally important, sadly undertaught, and physically and mentally taxing. In the aftermath of COVID-19, particularly with the shift to remote work and the red-hot job market, it’s never been more important—or more difficult—for leaders to be... View Details
Keywords: Listening; Nonverbal Communication; Communication; Competency and Skills; Performance Improvement
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Abrahams, Robin, and Boris Groysberg. "How to Become a Better Listener." Harvard Business Review Digital Articles (December 21, 2021).
  • 22 Jan 2018
  • Sharpening Your Skills

Why You Are Unhappy at Work

your CEO make more than the GDP of most industrialized nations? You may work less hard as a result, suggests research by Ethan Rouen. Bad At Your Job? Maybe It's the Job's Fault A poorly designed job can work against the efforts of even... View Details
Keywords: by Sean Silverthorne
  • November 2003 (Revised May 2005)
  • Case

Beverly Stern: Retail Executive

By: H. Kent Bowen and Alison Berkley Wagonfeld
Beverly Stern has been a successful operating manager in three prominent retail chains: GAP, Pottery Barn, and Williams-Sonoma. Stern's last job at a start-up did not meet her expectations, and she must now decide what to do next. She has an offer to start a new retail... View Details
Keywords: Personal Development and Career; Experience and Expertise; Personal Characteristics; Jobs and Positions; Decisions; Retail Industry
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Bowen, H. Kent, and Alison Berkley Wagonfeld. "Beverly Stern: Retail Executive." Harvard Business School Case 604-018, November 2003. (Revised May 2005.)
  • November 2011 (Revised February 2012)
  • Case

Greater Minneapolis-St. Paul: Building on a Diversified Base

By: William W. George
Since the 1970s, the Minneapolis-St. Paul metropolitan region (MSP) had outpaced the nation in job creation and income per capita. MSP's diversified base of industry clusters had enabled the region to adapt to economic downturns and an exodus of major corporate... View Details
Keywords: Industry Clusters; Employment; Organizations; Transformation; Economic Slowdown and Stagnation; Minneapolis; Saint Paul
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George, William W. "Greater Minneapolis-St. Paul: Building on a Diversified Base." Harvard Business School Case 412-074, November 2011. (Revised February 2012.)
  • October 2014
  • Background Note

Leader-as-Architect: Alignment

By: Ethan Bernstein, Ryan Raffaelli and Joshua Margolis
Part of a leader's job is to equip the organization to transform inputs into outputs by defining organizational strategy, shaping organizational identity, and then managing four organizational components—formal organizational structure, culture, people, and critical... View Details
Keywords: Organization; Resource Management; Leadership; Business Processes; Design; Organizational Design; Identity; Strategy; Resource Allocation; Strategic Planning; Alignment
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Bernstein, Ethan, Ryan Raffaelli, and Joshua Margolis. "Leader-as-Architect: Alignment." Harvard Business School Background Note 415-039, October 2014.
  • 2013
  • Article

Matching with Couples: Stability and Incentives in Large Markets

By: Fuhito Kojima, Parag A. Pathak and Alvin E. Roth
Accommodating couples has been a long-standing issue in the design of centralized labor market clearinghouses for doctors and psychologists, because couples view pairs of jobs as complements. A stable matching may not exist when couples are present. This article's main... View Details
Keywords: Market Design; Marketplace Matching; Balance and Stability; Jobs and Positions; Family and Family Relationships; Health Care and Treatment; Employment Industry; Health Industry
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Kojima, Fuhito, Parag A. Pathak, and Alvin E. Roth. "Matching with Couples: Stability and Incentives in Large Markets." Quarterly Journal of Economics 128, no. 4 (November 2013): 1585–1632.
  • January 2023 (Revised June 2024)
  • Case

Adams + Beasley Associates

By: Dennis Campbell and Iuliana Mogosanu
This case illustrates how a strong culture, founder-led SME designed and used a unique performance metric—the job security index—to manage through periods of economic uncertainty. The case centers specifically on how the job security index was used in an interactive... View Details
Keywords: Financial Crisis; Measurement and Metrics; Employee Ownership; Risk and Uncertainty; Small Business; Leadership; Organizational Culture
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Campbell, Dennis, and Iuliana Mogosanu. "Adams + Beasley Associates." Harvard Business School Case 123-051, January 2023. (Revised June 2024.)
  • January–February 2023
  • Article

Rethink Your Employee Value Proposition: Offer Your People More Than Just Flexibility

By: Mark Mortensen and Amy C. Edmondson
A lot of leaders believe that the formula for attracting and keeping talent is simple: Just ask people what they want and give it to them. The problem is, that approach tends to address only the material aspects of jobs that are top of employees’ minds at the moment,... View Details
Keywords: Compensation and Benefits; Retention; Recruitment; Mission and Purpose; Organizational Culture; Satisfaction
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Mortensen, Mark, and Amy C. Edmondson. "Rethink Your Employee Value Proposition: Offer Your People More Than Just Flexibility." Harvard Business Review 101, no. 1 (January–February 2023): 45–49.
  • Spring 2018
  • Article

Henry Kissinger and Robert Mugabe: The Forgotten Connection via Remarkably Creative Negotiation

By: James K. Sebenius
When Robert Mugabe was forced out of office in late 2017 after 37 years of increasingly brutal rule in Zimbabwe, he had been in the job so long that few recall how he got there. Fewer still remember that it was Henry Kissinger, whose complex, if unlikely, negotiations... View Details
Keywords: Negotiation; History; Negotiation Style; Outcome or Result; Zimbabwe
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Sebenius, James K. "Henry Kissinger and Robert Mugabe: The Forgotten Connection via Remarkably Creative Negotiation." Harvard International Review 39, no. 2 (Spring 2018): 58–61.
  • 2016
  • Book

Managing in the Gray: Five Timeless Questions for Resolving Your Toughest Problems at Work

By: Joseph L. Badaracco
Part of a manager's job is making tough calls, and the hardest challenge can be resolving "gray area” problems—situations in which analysis of the numbers, facts, and data fails to provide a clear answer. Gray areas test not only managers’ skills but also their... View Details
Keywords: Business or Company Management; Decision Choices and Conditions
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Badaracco, Joseph L. Managing in the Gray: Five Timeless Questions for Resolving Your Toughest Problems at Work. Harvard Business Review Press, 2016.
  • 25 Feb 2020
  • Research & Ideas

For Migrant Workers, Homesickness Can Reduce Productivity

negatively impact job performance. But companies can mitigate these effects by adopting specific human resource policies, says Choudhury, the Lumry Family Associate Professor of Business Administration at Harvard Business School. The... View Details
Keywords: by Kristen Senz
  • June 1989 (Revised November 1991)
  • Supplement

Ingersoll-Rand (B): Managing Multiple Channels--1986

By: V. Kasturi Rangan
Peter Baldwin takes over Clabough's job and is charged with the responsibility to improve sales force morale, control expenses, and improve market share. View Details
Keywords: Salesforce Management; Supply and Industry; Management Teams; Industrial Products Industry
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Rangan, V. Kasturi. "Ingersoll-Rand (B): Managing Multiple Channels--1986." Harvard Business School Supplement 589-122, June 1989. (Revised November 1991.)
  • February 2016 (Revised May 2016)
  • Case

Dinr: My First Start-up (A)

By: Shikhar Ghosh and Kristina Maslauskaite
In May 2012, a young employee at Google's London office, Markus Berger, was thinking whether he should quit his job and go after his dream of becoming an entrepreneur. Berger's idea was to create Dinr, a company that would offer an upscale food ingredient delivery... View Details
Keywords: Exit Strategy; Startup; Start-up; Business Exit or Shutdown; Business Startups; Entrepreneurship; Food
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Ghosh, Shikhar, and Kristina Maslauskaite. "Dinr: My First Start-up (A)." Harvard Business School Case 816-080, February 2016. (Revised May 2016.)
  • June 2023 (Revised July 2023)
  • Case

Social Media Background Screening at Fama Technologies

By: Joseph Pacelli, Jillian Grennan and Alexis Lefort
Fama Technologies is an online screening company that uses AI to analyze job applicants' publicly available online content for signs of risk and culture fit. The case opens with Ben Mones, founder and CEO, looking to secure funding from venture firms. He is running... View Details
Keywords: Human Resources; Recruitment; Retention; Selection and Staffing; Organizational Culture; Talent and Talent Management; AI and Machine Learning; Social Media; Venture Capital; Entrepreneurship; United States
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Pacelli, Joseph, Jillian Grennan, and Alexis Lefort. "Social Media Background Screening at Fama Technologies." Harvard Business School Case 123-010, June 2023. (Revised July 2023.)
  • Research Summary

Overview

Eric's research interests include strategy, human capital, and executive compensation. His current work explores how accumulated leadership experience drives compensation outcomes among executives moving jobs across firms. View Details
Keywords: Strategy; Human Capital; Executive Compensation
  • June 1988
  • Supplement

General Electric Co.: Jack Welch Question and Answer Session, October 28, 1987, Video

By: James L. Heskett
Jack Welch updates an MBA class on events which have taken place since 1984. Answers questions about his job and the task of leading a global company. View Details
Keywords: Management Teams; Leadership; Globalized Firms and Management
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Heskett, James L. "General Electric Co.: Jack Welch Question and Answer Session, October 28, 1987, Video." Harvard Business School Video Supplement 888-525, June 1988.
  • 12 Sep 2012
  • Research & Ideas

The Unexpected Link Between Cadavers and Careers

If you happen to be in need of human cadavers, you'll have more success targeting married nursery school teachers than, say, married cowboys or firefighters. That's essentially the implication of a new study that explores a previously unstudied subset of the American... View Details
Keywords: by Carmen Nobel; Education; Health
  • October 2021
  • Case

Luke Fuszard

By: Leslie Perlow and Matthew Preble
Luke Fuszard (MBA 2010) shares the personal details of his life leading up to the moment when he was unexpectedly fired from his job in early 2021. View Details
Keywords: Personal Development and Career; Wisconsin
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Perlow, Leslie, and Matthew Preble. "Luke Fuszard." Harvard Business School Case 422-026, October 2021.
  • 2020
  • Working Paper

EMEs and COVID-19: Shutting Down in a World of Informal and Tiny Firms

By: Laura Alfaro, Oscar Becerra and Marcela Eslava
Emerging economies are characterized by an extremely high prevalence of informality, small-firm employment and jobs not fit for working from home. These features factor into how the COVID-19 crisis has affected the economy. We develop a framework that, based on... View Details
Keywords: COVID-19; Emerging Economies; Informality; Firm-size Distribution; Health Pandemics; Developing Countries and Economies; Economy; System Shocks; Latin America
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Alfaro, Laura, Oscar Becerra, and Marcela Eslava. "EMEs and COVID-19: Shutting Down in a World of Informal and Tiny Firms." Harvard Business School Working Paper, No. 20-125, June 2020. (See application of the methodology to Latin American Countries in the IMF Regional Economic Outlook: Western Hemisphere 2020, Chapter 3. https://www.imf.org/en/Publications/REO/WH/Issues/2020/10/13/regional-economic-outlook-western-hemisphere.)
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