human rights - Publications - Faculty & Research

17 Nov 2009
First Look

First Look: Nov. 17

related systems: incentives, risk management and control, accounting, human capital, and culture. The worst firms had lethal combinations of strong incentives, weak control and risk management, flawed internal and external accounting, low... View Details

Keywords: Martha Lagace

29 Nov 2021
Research & Ideas

How Bonuses Get Employees to Choose Work Over Family

results are outlined in a May article published in Organizational Behavior and Human Decision Processes called Are They Useful? The Effects of Performance Incentives on the Prioritization of Work Versus Personal Ties. Whillans coauthored... View Details

Keywords: by Rachel Kim Raczka

16 Oct 2017
Research & Ideas

The Most Successful Startups Have Hands-On Founders

that more intensive people management is a worthwhile investment of a founder’s time.” Effective human resource management is more than just keeping the paperwork flowing. “You also need to focus on the strategic part of managing people... View Details

Keywords: by Dina Gerdeman

12 Aug 2019
Research & Ideas

How Scale Changes a Manager's Responsibilities

but at this stage, if you don’t have the confidence and the right people to do things without you, it will be a rough ride. In fact, when founding CEOs don’t learn to step up into their roles and empower their leaders, investors and board... View Details

Keywords: by Julia Austin

06 Dec 2011
First Look

First Look: Dec. 6

that escalate anxiety in high achievers and the unproductive behaviors you turn to for relief. Then adopt practices that give you the courage to "do the right things poorly" before "doing the View Details

Keywords: Sean Silverthorne

Article

Strong Leadership and Teamwork Drive Culture and Performance Change: Ohio State University Medical Center 2000–2006

By: Leonard A. Schlesinger, Fred Sanfilippo, Neeli Bendapudi and Anthony Rucci

Several characteristics of academic health centers have the potential to create high levels of internal conflict and misalignment that can pose significant leadership challenges.

In September 2000, the positions of Ohio State University (OSU) senior vice... View Details

Keywords: Employee Relationship Management; Customer Value and Value Chain; Organizational Structure; Performance Improvement; Customer Satisfaction; Organizational Change and Adaptation; Leading Change; Service Delivery; Satisfaction; Health Care and Treatment; Health Industry; Ohio

Citation

Read Now

09 Jan 2020
Book

Rethinking Business Strategy in the Age of AI

reservation. With Marriott, it’s a manual system with software sprinkled in to make human processes more effective. But Airbnb is fundamentally digital. And that means every human bottleneck is pushed out.... View Details

Keywords: by Dina Gerdeman

20 Apr 2010
First Look

First Look: April 20

Nonverbal Displays Affect Neuroendocrine Levels and Risk Tolerance Authors: Dana R. Carney, Amy J.C. Cuddy, and Andy J. Yap Publication: Psychological Science (forthcoming) Abstract Humans and other animals express power through open,... View Details

Keywords: Martha Lagace

30 Apr 2020
Book

Fighting Climate Change Requires a New Capitalism

Rebecca Henderson spent her young adult years living two lives. At work, she preached the risks of resisting change to MBA students at the Massachusetts Institute of Technology, drawing on lessons she learned while watching factories close as a management consultant.... View Details

Keywords: by Danielle Kost; Energy

17 Feb 2022
Book

When Employees Feel a Sense of Purpose, Companies Succeed

an organizational purpose—or, frankly, with anything related to their jobs—if they’re holding back important parts of their identities or personalities. “Who are those people who can’t wait to leave work every day, who are leaving right... View Details

Keywords: by Ranjay Gulati

02 Aug 2017
What Do You Think?

Summing Up: Why Can’t Organizations Engage Their Employees?

anything less than excellence; treat everyone with respect; provide training and role models; and reinforce the right behaviors and hold people accountable for the wrong behaviors. David Wittenberg offered advice on measurement: “It’s... View Details

Keywords: by James Heskett

03 Jun 2022
Research & Ideas

In a Work-from-Anywhere World, How Remote Will Workers Go?

protect the rights and well-being of remote employees can further foster the work-from-anywhere movement.” 3. Incentivize people to move to lower-profile areas. Not everyone wants to take out a massive mortgage or pay exorbitant rent to... View Details

Keywords: by Kara Baskin

22 Oct 2019
Research & Ideas

Use Artificial Intelligence to Set Sales Targets That Motivate

Setting the right sales targets for employees is a difficult balancing act, with long-term consequences on growth and morale. Setting a target too low, making it easily achievable, might cause an an employee to not put in the effort.... View Details

Keywords: by Michael Blanding

09 Aug 2011
First Look

First Look: August 9

answers—and more often about asking the right questions. The challenge lies in being able to step back, reflect, and ask the key questions that are critical to your performance and your organization's effectiveness. In What to Ask the... View Details

Keywords: Sean Silverthorne

30 May 2005
Research & Ideas

Six Steps for Making Your Threat Credible

outsource at the right price. 4. Delegate authority to someone who will follow through on the threat The time, energy, and resources that you devote to reaching agreement can suggest that you're desperate for a deal—any deal. The greater... View Details

Keywords: by Deepak Malhotra

11 Jul 2016
HBS Case

Neurodiversity: The Benefits of Recruiting Employees with Cognitive Disabilities

pieces with irregular shapes. “One of the things that we’ve done historically in human resource management is, we’ve asked people to trim away the parts of themselves that are irregularly shaped, and then we ask them to plug themselves... View Details

Keywords: by Roberta Holland; Technology

25 May 2011
HBS Case

QuikTrip’s Investment in Retail Employees Pays Off

Ton says the key is making the right operating decisions. "You can invest in your people and offer low prices," she says. "And guess what? You'll have a service advantage too." For QuikTrip, that advantage is evident... View Details

Keywords: by Julia Hanna; Retail

01 Dec 2006
What Do You Think?

How Important Is Quality of Labor? And How Is It Achieved?

implications for public policy. As for jobs and what has come to be known as outsourcing, Gaurav Goel commented, "Low-cost labor is not the deciding factor in the success of outsourcing (vs.) people with the right attitude ."... View Details

Keywords: by by Jim Heskett

27 Apr 2020
Research & Ideas

How Remote Work Changes What We Think About Onboarding

relationships with the right people. This crisis presents an opportunity for the CEO to communicate to all employees, including new hires, that the company cares about them and is prioritizing their health and safety during the pandemic.... View Details

Keywords: by Boris Groysberg

Research Summary

Capitalism as a System of Governance

My research interest is in further exploration of the analytic utility of an original conception of capitalism as an indirect, three level system of governance for the economic relationships within political entities, and mostly within nation states. This three level... View Details

Publications