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  • 19 Jan 2022
  • In Practice

7 Trends to Watch in 2022

As 2022 gets underway we asked our faculty to highlight some trends worth watching in the coming year. Ariel Stern: A new future for digital health care While 2020 and 2021 were years of rapid innovation and deployment of new health care technologies and delivery... View Details
Keywords: by HBS News
  • 12 Jun 2018
  • First Look

New Research and Ideas, June 12, 2018

decisions a firm makes when designing systems to support these workers are 1) what guidance to deliver and 2) what kind of training (if any) to provide. We examine these choices in the context of mobile money platforms—systems that allow... View Details
Keywords: Dina Gerdeman
  • 23 Jan 2012
  • Research & Ideas

Break Your Addiction to Service Heroes

excellence in these areas; designing management systems that help employees to succeed at their jobs; and training their customers. Q: To be a great service company, do you have to be equally good at all of... View Details
Keywords: by Deborah Blagg; Service
  • 02 Aug 2011
  • First Look

First Look: August 2

  PublicationsThe Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work Authors:Teresa M. Amabile and Steven J. Kramer Publication:Harvard Business Press, 2011 Abstract The most effective managers have the ability to build a cadre of... View Details
Keywords: Sean Silverthorne
  • 24 Aug 2010
  • First Look

First Look: August 24

The Role of Employee Proactivity Authors:A. M. Grant, F. Gino, and D. Hofmann Publication:Academy of Management Journal (forthcoming) Abstract Extraversion predicts leadership emergence and effectiveness, but do groups perform more... View Details
Keywords: Sean Silverthorne
  • 05 May 2003
  • Research & Ideas

Sharing the Responsibility of Corporate Governance

its Treasury auction scandal and told them to call him if they spotted a problem. Legal and ethical training for employees is important, as is consistent application of the company's policies on conflict of... View Details
Keywords: by Carla Tishler
  • 16 Dec 2013
  • HBS Case

D’O: Making a Michelin-Starred Restaurant Affordable

load. And as a result you carry a very high cost." Michelin-one-star-rated restaurants in Europe have an average of 36 employees on the payroll, according to the case. D'O keeps a lean crew of 14 by multitasking. Oldani does not... View Details
Keywords: by Carmen Nobel & Joanie Tobin; Food & Beverage
  • 12 Mar 2019
  • First Look

New Research and Ideas, March 12, 2019

and mobilizing employees to embrace them, and practicing dual-minded leadership. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55837 March–April 2019 Harvard Business Review Operational Transparency: Make Your... View Details
Keywords: Dina Gerdeman
  • 22 Jun 2021
  • Research & Ideas

The COVID-19 Mutiny: When Teams Leave and Take Their Clients

When the COVID-19 virus spread worldwide and normal life ground to a halt last year, we thought voluntary employee turnover would drop as well. But the opposite happened in one area: Lift outs—a group of workers who defect... View Details
Keywords: by Robin Abrahams, Boris Groysberg, and Steven L. Manchel
  • 03 Feb 2003
  • What Do You Think?

Can Business Schools Teach the Craft of Getting Things Done?

is right and being able to put it into practice in organizations include: (1) the use of memory and custom as a substitute for thinking, (2) fear of making a mistake which prevents employees from acting on knowledge, (3) measurements,... View Details
Keywords: by James Heskett
  • 08 Jan 2001
  • What Do You Think?

Have We Extended the Boundaries of the Firm Too Far?

partners, to enable its employees to work only on high value-added activities that yield more than $600,000 in revenues for each of its more than 25,000 employees. (The phenomenon is described in a case, "Cisco Systems: Are You... View Details
Keywords: by James Heskett
  • 17 Mar 2011
  • Research & Ideas

Harvard Business School Faculty Comment on Crisis in Japan

companies tend to look out for the welfare of their employees in such an effective fashion. The impact of this at the national level can be seen from the Japanese people's response to previous crises, including the earthquake in Kobe in... View Details
Keywords: Re: Multiple Faculty
  • 27 Jan 2003
  • Research & Ideas

New Cluster Mapping Project Helps Companies Locate Facilities

economic development decisions to a new level of sophistication. In a cluster, a company can draw on a local supplier base of skilled people, specialized service providers, and local institutions that can provide training and perform... View Details
Keywords: by Sean Silverthorne
  • 29 May 2020
  • Op-Ed

How Leaders Are Fighting Food Insecurity on Three Continents

COVID-19 is creating unprecedented strains on food security worldwide. The United Nations' World Food Programme warns that the pandemic could almost double the number of people facing food crises in low- and middle-income populations to 265 million by the end of 2020.... View Details
Keywords: by Howard Stevenson and Shirley Spence; Agriculture & Agribusiness
  • 04 Apr 2022
  • Research & Ideas

Tech Hubs: How Software Brought Talent and Prosperity to New Cities

software patents. These classified patents were then used to train a machine learning algorithm to identify among millions of patents those that were software related. Once software and non-software patents were separated, the researchers... View Details
Keywords: by Rachel Layne
  • 25 Apr 2012
  • What Do You Think?

How Will the “Age of Big Data” Affect Management?

business analysts who "tend to be lower level employees and have a high turnover," creating a "losing battle" through the loss of "institutional data knowledge." (Kim Kraemer) Avoid the belief that "whatever is new will solve their... View Details
Keywords: Re: James L. Heskett
  • 01 Oct 2001
  • What Do You Think?

Will Information Technology Really Turn Organizations Upside Down This Time?

command? Or for business? For years, W. Edwards Deming, the father of modern continuous quality improvement, had trouble convincing U.S. (as opposed to Japanese) auto manufacturers to implement the keys to improved quality. They include, among other things, improved... View Details
Keywords: by James Heskett
  • 10 Oct 2005
  • Research & Ideas

Homers: Secrets on the Factory Floor

well-crafted homer can be a source of pride when fellow workers take note. Says Anteby: "If employers are able to tap into these drivers, and remain within the legal boundary, then they might be in a better position to allow their View Details
Keywords: by Sean Silverthorne; Manufacturing
  • 02 Jan 2019
  • What Do You Think?

SUMMING UP: Do We Need an Artificial Intelligence Czar?

"actively trained and encouraged and supported for being human.” A clean start or one built on one or more existing initiatives? Government regulation or industry self-regulation? A government agency led by a czar or some kind of... View Details
Keywords: by James Heskett; Technology
  • 19 Nov 2013
  • First Look

First Look: November 19

transparency is customarily trained on elected officials as a means of ethical oversight, our research documents the benefits of increased transparency into the delivery of government services. Download working paper:... View Details
Keywords: Sean Silverthorne
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