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- All HBS Web
(1,300)
- People (1)
- News (400)
- Research (655)
- Events (6)
- Multimedia (22)
- Faculty Publications (355)
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- 21 Sep 2022
- Research & Ideas
You Don’t Have to Quit Your Job to Find More Meaning in Life
though one is leading a meaningful life is a bellwether for broader emotional wellbeing, with those who feel they are leading meaningful lives displaying superior mental and physical health. Making work meaningful can also be key for... View Details
Keywords: by Shalene Gupta
- August 2021
- Article
Anger Damns the Innocent
By: Katherine DeCelles, Gabrielle Adams, Holly S. Howe and Leslie K. John
False accusations of wrongdoing are common and can have grave consequences. In six studies, we document a worrisome paradox in perceivers’ subjective judgments of a suspect’s guilt. Specifically, we find that laypeople (online panelists; N = 4,983) use suspects’ angry... View Details
Keywords: Morality; Accusations; Deception; Guilt; Affect; Emotions; Behavior; Perception; Judgments; Decision Making
DeCelles, Katherine, Gabrielle Adams, Holly S. Howe, and Leslie K. John. "Anger Damns the Innocent." Psychological Science 32, no. 8 (August 2021): 1214–1226.
- 28 Sep 2020
- Research & Ideas
How Leaders Can Navigate Politicized Conversations and Inspire Collaboration
New research sheds light on implications of using politically correct and incorrect speech and identifies five techniques to increase persuasiveness and diffuse conflict. Insights from two recent studies in an emerging field—the psychology of conversation—are aimed at... View Details
Keywords: by Kristen Senz
- 26 Jun 2020
- Research & Ideas
Why Japanese Businesses Are So Good at Surviving Crises
reducing the salesforce. Instead of cutting staff, however, Watanabe took the opposite approach, reassuring employees the company would do everything it could to retain jobs, deliver health and emotional support to victims, and contribute... View Details
Keywords: by Dina Gerdeman
- 24 Jun 2002
- Research & Ideas
Four Keys of Enduring Success: How High Achievers Win
but achievements are equally driven by envy, greed, and fear, so emotions surrounding achievement can pull you in very different ways. How your values play in is another component to achievement. What are the kinds of things that drive... View Details
Keywords: by Martha Lagace
- 02 Jun 2020
- Research & Ideas
Coronavirus Careers: Cloud Kitchens Are Now Serving
delivery drivers to hand off the food to consumers. Another barrier: Competition for attention on food delivery apps can be intense, a challenge especially for cloud kitchens that are completely reliant on these apps for customers. Establishing View Details
- Article
Why Grit Requires Perseverance and Passion to Positively Predict Performance
By: Jon M. Jachimowicz, Andreas Wihler, Erica R. Bailey and Adam D. Galinsky
Prior studies linking grit—defined as perseverance and passion for long-term goals—to performance are beset by contradictory evidence. As a result, commentators have increasingly declared that grit has limited effects. We propose that this inconsistent evidence has... View Details
Keywords: Grit; Perseverance; Passion; Motivation; Personal Characteristics; Emotions; Performance; Motivation and Incentives
Jachimowicz, Jon M., Andreas Wihler, Erica R. Bailey, and Adam D. Galinsky. "Why Grit Requires Perseverance and Passion to Positively Predict Performance." Proceedings of the National Academy of Sciences 115, no. 40 (October 2, 2018): 9980–9985.
- 25 Aug 2014
- HBS Case
Starbucks Reinvented
unveiled a Transformation Agenda that included seven "Big Moves": Be the undisputed coffee authority; Engage and inspire our partners; Ignite the emotional attachment with our customers; Expand our global presence—while making... View Details
- 04 Jun 2020
- Book
It’s Not About You: Why Leaders Need to Look Outward
the national project that we threw in a higher-order backstop. Trust is also the input that makes the leadership equation work. If leadership is about empowering others, in your presence and your absence, then trust is the emotional... View Details
Keywords: by Kristen Senz
- 25 Jun 2012
- Research & Ideas
Collaborating Across Cultures
"affective trust," an emotional belief that another person has one's best interests at heart. "Affective trust is especially critical in creative collaboration because unlike collaboration that merely involves the sharing of labor,... View Details
Keywords: by Michael Blanding
- 12 Dec 2011
- HBS Case
HBS Cases: Clocky, the Runaway Alarm Clock
in the alarm clock market since the 1950s, when General Electric-Telechron started selling clocks with snooze buttons. "For some reason, we had relegated the alarm clock to be a low-involvement, low-cost item with no emotional... View Details
- 29 Nov 2021
- Research & Ideas
How Bonuses Get Employees to Choose Work Over Family
participants. Respondents shared information about how they were paid and their emotional health. Regardless of industry and income, employees paid with incentives were significantly more inclined to spend extra time with colleagues than... View Details
Keywords: by Rachel Kim Raczka
- 01 Sep 2021
- Op-Ed
How Women Can Learn from Even Biased Feedback
ask herself one question: “What can I learn that will make me better?” By staying focused on this question, she found she was able to avoid feeling strong emotions and reflect more thoughtfully on the feedback she received. I’m finding in... View Details
Keywords: by Francesca Gino
- 06 Jan 2014
- Research & Ideas
Technology Re-Emergence: Creating New Value for Old Innovations
readers. They've connected with consumers' desire to be with others who are like themselves. The Swiss understood the importance of helping consumers build an emotional connection with their watches. My sense is that the same holds true... View Details
- May 2011
- Article
The Power of Small Wins
By: Teresa M. Amabile and Steven J. Kramer
What is the best way to motivate employees to do creative work? Help them take a step forward every day. In an analysis of knowledge workers' diaries, the authors found that nothing contributed more to a positive inner work life (the mix of emotions, motivations, and... View Details
Keywords: Creativity; Interpersonal Communication; Employee Relationship Management; Leadership; Performance Effectiveness; Emotions; Motivation and Incentives; Groups and Teams; Collaborative Innovation and Invention; Innovation Leadership; Working Conditions; Management Practices and Processes; Management Skills; Mission and Purpose; Organizational Culture; Performance Productivity; Attitudes; Behavior; Happiness; Perception; Trust; Time Management; Resource Allocation; Business or Company Management; Goals and Objectives; Managerial Roles
Amabile, Teresa M., and Steven J. Kramer. "The Power of Small Wins." Harvard Business Review 89, no. 5 (May 2011).
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
assemble the appropriate pieces that may go into tackling customers' challenges. A level 4 firm is more attached to producing solutions to customers' problems than it is to the products and services it offers. This intellectual, structural, and View Details
- 30 Oct 2017
- Research & Ideas
Asking Questions Can Get You a Better Job or a Second Date
potential job, that you are an engaging listener with high emotional intelligence. Plus, the manager may like you more. “We don’t have many evidence-based prescriptions about what you can do to become more emotionally intelligent or to... View Details
Keywords: by Rachel Layne
- 10 Nov 2015
- Op-Ed
Authentic Leadership Rediscovered
athletics or music, becoming an authentic leader requires years of practice in challenging situations. Authentic leaders match their behavior to their context, an essential part of emotional intelligence (EQ). They do not burst out with... View Details
Keywords: by Bill George
- 13 Nov 2013
- Research & Ideas
Should Men’s Products Fear a Woman’s Touch?
Porsche brand erode over time if it is not as strongly associated with masculinity as it has been in the past? Regardless of what the future holds, Avery believes that brand managers can learn important lessons from the emotional... View Details
- 13 May 2013
- Research & Ideas
How to Spot a Liar
in order to suss out cues for deception. They looked for both strategic and nonstrategic language cues. "A strategic cue is a conscious strategy to reduce the likelihood of the deception being detected," Van Swol explains, "whereas a nonstrategic cue is... View Details
Keywords: by Carmen Nobel