email - Publications - Faculty & Research

03 Oct 2023
HBS Case

Layoffs Can Be Bad Business: 5 Strategies to Consider Before Cutting Staff

“We’re very sorry to be taking this step,” he said in an email to employees, “and John and I are fully responsible.” While an apology may seem of little consequence to laid-off employees, it can help restore trust between surviving... View Details

Keywords: by Ben Rand; Telecommunications; Technology; Financial Services; Manufacturing

Program

Driving Nonprofit Performance and Innovation—Virtual

processed in time to grant admission. Read More Answering Your Questions Our Program Advising team can help you at any stage of the admissions process—starting with identifying the program that best addresses your learning and development goals. Contact a program... View Details

Program

Senior Executive Leadership Program—China

of the admissions process—starting with identifying the program that best addresses your learning and development goals. Contact a program advisor via email or call 1.800.427.5577 (outside the U.S., call +1.617.495.6555). Application... View Details

08 Aug 2023
Research & Ideas

Black Employees Not Only Earn Less, But Deal with Bad Bosses and Poor Conditions

gaps.” You Might Also Like: It’s Not All About Pay: College Grads Want Jobs That ‘Change the World’ Confront Workplace Inequity in 2023: Dig Deep, Build Bridges, Take Collective Action What's Missing from the Racial Equity Dialogue? Feedback or ideas to share? View Details

Keywords: by Michael Blanding

26 Apr 2024
HBS Case

Deion Sanders' Prime Lessons for Leading a Team to Victory

Boost They Need Every Company Should Have These Leaders—or Develop Them if They Don't Being a Team Player: Why College Athletes Succeed in Business Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image:... View Details

Keywords: by Avery Forman; Sports

11 Apr 2023
Op-Ed

The First 90 Hours: What New CEOs Should—and Shouldn't—Do to Set the Right Tone

email discussions about strategy and personnel matters. If the culture is toxic, you may receive emails critiquing some of your top team selections. Ignore all such communications. If necessary, invite the... View Details

Keywords: by John Quelch

15 Apr 2024
Book

Struggling With a Big Management Decision? Start by Asking What Really Matters

what will work. Published with permission by Springer. Doing Well by Doing Good? One Industry’s Struggle to Balance Values and Profits Lessons in Decision-Making: Confident People Aren't Always Correct (Except When They Are) Empower Your Employees to Make Better... View Details

Keywords: by Dina Gerdeman

13 Nov 2020
News

Global Ambition

Vivian Kao and Shou Zi Chew (both MBA 2010) Vivian Kao and Shou Zi Chew (both MBA 2010) are a couple who often finish each other sentences. The two met over email in 2008 shortly after they’d both been admitted to HBS, but neither could... View Details

Article

Large-Scale Field Experiment Shows Null Effects of Team Demographic Diversity on Outsiders' Willingness to Support the Team

By: Edward H. Chang, Erika L. Kirgios and Rosanna K. Smith

Demographic diversity in the United States is rising, and increasingly, work is conducted in teams. These co-occurring phenomena suggest that it might be increasingly common for work to be conducted by demographically diverse teams. But to date, in spite of copious... View Details

Keywords: Field Experiment; Groups and Teams; Demographics; Diversity; Attitudes

Citation

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26 Jul 2023
Research & Ideas

STEM Needs More Women. Recruiters Often Keep Them Out

job responsibilities. Six months after graduation, those figures rose to 70 percent and 42 percent, respectively, the research shows. 166,000 prospects called and emailed Lane collaborated on the work with Karim R. Lakhani, the Dorothy... View Details

Keywords: by Rachel Layne

20 Jun 2023
Research & Ideas

Looking to Leave a Mark? Memorable Leaders Don't Just Spout Statistics, They Tell Stories

Might Also Like: Effective Leaders Share the Spotlight with Their Teams It’s Time to Reset Decision-Making in Your Organization Swiping Right: How Data Helped This Online Dating Site Make More Matches Feedback or ideas to share? Email the... View Details

Keywords: by Scott Van Voorhis

11 Jun 2024
In Practice

The Harvard Business School Faculty Summer Reader 2024

As the vacation season looms, Harvard Business School faculty members share recommendations for a little light reading. Spoiler alert: Lessons in Chemistry tops two of their beach-read lists. For those whose brains can’t—or won’t—turn off, HBS faculty also suggest some... View Details

Keywords: by Avery Forman

17 Aug 2023
Research & Ideas

‘Not a Bunch of Weirdos’: Why Mainstream Investors Buy Crypto

Retail's Hot Feature Hurts Low-Income Shoppers Are Banks the ‘Bad Guys’? Overdraft Fees Are Crushing Low-Income Customers The Dark Side of Fintech Borrowing Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu.... View Details

Keywords: by Ben Rand

Program

Strategy for Health Care Delivery—Virtual

process—starting with identifying the program that best addresses your learning and development goals. Contact a program advisor via email or call 1.800.427.5577 (outside the U.S., call +1.617.495.6555). Application Submission We... View Details

Keywords: Health Care; Health Care

Program

Audit Committees in a New Era of Governance

program advisor via email or call 1.800.427.5577 (outside the U.S., call +1.617.495.6555). Application Submission We recommend that you apply at least four weeks before the program start date. You may use our online form or download an... View Details

17 Oct 2023
HBS Case

With Subscription Fatigue Setting In, Companies Need to Think Hard About Fees

With Predictive Analytics, Companies Can Tap the Ultimate Opportunity: Customers’ Routines Latest Isn’t Always Greatest: Why Product Updates Capture Consumers Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu.... View Details

Keywords: by Jay Fitzgerald; Consumer Products; Information; Information Technology

Program

Advancing Women of Color in Leadership

admission. Read More Answering Your Questions Our Program Advising team can help you at any stage of the admissions process—starting with identifying the program that best addresses your learning and development goals. Contact a program advisor via View Details

12 Sep 2023
Book

Successful, But Still Feel Empty? A Happiness Scholar and Oprah Have Advice for You

objectified as an extension of your work, too. You Might Also Like: Why Giving to Others Makes Us Happy Blissful Thinking: When It Comes to Finding Happiness, 'Your Dreams Are Liars' When Working Harder Doesn’t Work, Time to Reinvent Your Career Feedback or ideas to... View Details