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  • All HBS Web  (2,566)
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  • All HBS Web  (2,566)
    • People  (2)
    • News  (490)
    • Research  (1,702)
    • Events  (3)
    • Multimedia  (9)
  • Faculty Publications  (945)
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  • 01 Jun 2014
  • News

What’s Next

Knowledge, and more. For too many graduates this has not felt personal or convenient enough given the busy lives they lead. The web, of course, offers new and intriguing possibilities; as we refine our ability to customize content based... View Details
Keywords: HBS Campaign; Educational Services; Educational Services
  • 01 Dec 2008
  • News

A U.S. Turnaround?

imported oil. Our initial reaction to the end of communism was to take a victory lap because capitalism had won. We talked of 3 billion new customers without realizing that many of these people would also become competitors. We began to... View Details
Keywords: Byron Wien; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; Computer and Electronic Product Manufacturing; Manufacturing; Transportation Equipment Manufacturing; Manufacturing; Electric Power Generation, Transmission, Distribution; Utilities
  • 01 Mar 2007
  • News

Ideas That Stick

trained to believe that the more abstract and sweeping our statements are, the more intelligent we’ll seem. It sounds more profound to talk about improving customer service than about what people working at... View Details
Keywords: Lewis I. Rice; Publishing Industries (except Internet); Information
  • 15 Dec 2015
  • News

The Year in Ideas 2015

medical innovations. Jessica Beck and Marcela Sapone (both MBA 2015) launched the automated “personal butler” service Hello Alfred in a crowded on-demand marketplace. The service corrals other on-demand... View Details
Keywords: Julia Hanna, Christine Lejeune, Dan Morrell, and April White
  • 01 Jun 2020
  • News

Staying the Course

a necessary first step in meeting the increasing demand for online educational tools. The newly remote DreamBox team decided to shift its focus to support, providing customer service not just for the 130,000... View Details
Keywords: April White; online education
  • 01 Aug 2001
  • News

Cleveland Global Alumni Conference a Sold-Out Success

Bridgestone/Firestone. "That was a tremendously difficult period for our customers and for us as a leadership team," recalled Nasser, before adding that Ford's commitment to consumers made it an easy decision to replace some 13 million... View Details
Keywords: Hanna, Julia; Frank Batten (MBA '52); Educational Services; Educational Services
  • 22 Jan 2018
  • News

The First Five Years: ‘30 Under 30’ Edition

Services (CMS). CMS is the government agency that oversees Medicare and Medicaid, programs that provide health insurance to more than one in three Americans. Due to our size, our actions impact the entire health care system. I collect... View Details
Keywords: Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services
  • 01 Sep 2008
  • News

Building a Better MBA

other stakeholders in society. If academic critiques were not discouraging enough, Datar and Garvin distilled more bad news from their research. “There’s an escalating drumbeat of concerns from alums, from students, and from customers —... View Details
Keywords: Roger Thompson; Educational Services; Educational Services
  • 01 Mar 2025
  • News

Forward Thinking

establishment does—you’re going to be looking at those startups.” —Professor Matthew Weinzierl But the salience of space to global national security has only grown as military services and civilian economies alike have become more... View Details
Keywords: Alexander Gelfand; Illustrations by Franziska Barczyk; Space Research and Technology; Government
  • 01 Mar 2004
  • News

Drug Imports a Hot Topic at Alumni Health-Care Conference

Conference Coverage on the Working Knowledge website. European Business Conference Seeks to Understand Differences Americans expect to find luxury goods at the mall. Europeans don’t. American shoppers expect to be waited on. U.K. View Details
Keywords: Educational Services; Educational Services
  • 04 Sep 2019
  • News

Clicks and Mortar

has to create a branded experience that goes beyond the purely transactional—one that aims to build a relationship with the customer and communicate the brand in an experiential way. There’s still a purpose for physical shopping in... View Details
Keywords: Jen McFarland Flint; Miscellaneous Store Retailers; Retail Trade
  • 01 Mar 2007
  • News

The Plight of the Global Poor

impoverished Mexican families to build their own housing; or in Brazil, with Kodak’s no-frills camera/film packages, or the department store Magazine Luiza’s (see page 42) merchandise, payment plans, and customer service, all designed to... View Details
Keywords: Garry Emmons; bottom of the pyramid (BOP); Educational Services; Educational Services; Educational Services; Educational Services
  • 01 Mar 2008
  • News

Reimagining China and India

of China and India, not just financial markets and industry structure? Entrepreneurship in India and China is not just about taking companies public. It is also about finding ways around all manner of constraints, many of which originate in social View Details
Keywords: Roger Thompson; Educational Services; Educational Services; Educational Services; Educational Services
  • 01 Mar 2012
  • News

Get Creative

Traps” (November 2006) and “Block-by-Blockbuster Innovation” (May 2010), along with her books SuperCorp and Confidence. How can companies tap their customers for innovative ideas? Carliss Baldwin Baldwin Firms have a tendency to look at... View Details
Keywords: Garry Emmons;Julia Hanna;Roger Thompson; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services
  • 01 Jun 2010
  • News

Michael Depatie

was ranked number one in guest satisfaction for 2009 by the Market Metrix Hospitality Index (based on over 130,000 hotel customer surveys), beating competitors including the Ritz-Carlton, W Hotels, and the Four Seasons. Michael Depatie... View Details
Keywords: Julia Hanna; Amusement, Gambling, and Recreation Industries; Arts, Entertainment; Accommodation; Hospitality
  • 01 Dec 2013
  • News

Curing Health Care

The occasion? The company, a leading supplier of cloud-based services for electronic health records (EHR), practice management, and care coordination, was expanding. In a big way. Founded in 1997, athenahealth now serves about 44,000... View Details
Keywords: Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services
  • 01 Mar 2007
  • News

The Joy of Work

focused, where people feel they are on a mission, actually inspires creativity. An example might be an impending project launch or a customer with a critical need. In these instances, the creative team is concentrating on a problem where... View Details
Keywords: Deborah Blagg; Educational Services; Educational Services; Educational Services; Educational Services
  • 01 Sep 2011
  • News

Coming Full Circle

Image by John Weber Related Links Featured research: "Think Customers Hate Waiting? Not so Fast..." Read Director John Korn's blog Did you know? HBS alumni include... As an assistant professor at Columbia Business School, Modupe Akinola... View Details
Keywords: Julia Hanna; Educational Services; Educational Services
  • 01 Feb 1997
  • News

Shaping the Future of Business: Entrepreneurial Evolution at HBS

Marketing; Entrepreneurship, Creativity, and Organization; Real Property Asset Management; Venture Capital and Private Equity; Entrepreneurship in the Social Sector; and Running and Growing the Small Company. Several related courses include View Details
Keywords: Nancy O. Perry and Susan Young; profiles by Garry Emmons
  • 01 Dec 2002
  • News

What You Know Depends on Where You Go

HBS associate professor Robert Kennedy and LARC executive director Gustavo Herrero interview customers of BancoSol at a market in La Paz. The bank specializes in microloans and has the second-largest number of View Details
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