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- All HBS Web
(2,566)
- People (2)
- News (490)
- Research (1,702)
- Events (3)
- Multimedia (9)
- Faculty Publications (945)
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- 01 Jun 2014
- News
What’s Next
Knowledge, and more. For too many graduates this has not felt personal or convenient enough given the busy lives they lead. The web, of course, offers new and intriguing possibilities; as we refine our ability to customize content based... View Details
- 01 Dec 2008
- News
A U.S. Turnaround?
imported oil. Our initial reaction to the end of communism was to take a victory lap because capitalism had won. We talked of 3 billion new customers without realizing that many of these people would also become competitors. We began to... View Details
- 01 Mar 2007
- News
Ideas That Stick
trained to believe that the more abstract and sweeping our statements are, the more intelligent we’ll seem. It sounds more profound to talk about improving customer service than about what people working at... View Details
- 15 Dec 2015
- News
The Year in Ideas 2015
medical innovations. Jessica Beck and Marcela Sapone (both MBA 2015) launched the automated “personal butler” service Hello Alfred in a crowded on-demand marketplace. The service corrals other on-demand... View Details
- 01 Jun 2020
- News
Staying the Course
a necessary first step in meeting the increasing demand for online educational tools. The newly remote DreamBox team decided to shift its focus to support, providing customer service not just for the 130,000... View Details
- 01 Aug 2001
- News
Cleveland Global Alumni Conference a Sold-Out Success
Bridgestone/Firestone. "That was a tremendously difficult period for our customers and for us as a leadership team," recalled Nasser, before adding that Ford's commitment to consumers made it an easy decision to replace some 13 million... View Details
- 22 Jan 2018
- News
The First Five Years: ‘30 Under 30’ Edition
Services (CMS). CMS is the government agency that oversees Medicare and Medicaid, programs that provide health insurance to more than one in three Americans. Due to our size, our actions impact the entire health care system. I collect... View Details
- 01 Sep 2008
- News
Building a Better MBA
other stakeholders in society. If academic critiques were not discouraging enough, Datar and Garvin distilled more bad news from their research. “There’s an escalating drumbeat of concerns from alums, from students, and from customers —... View Details
- 01 Mar 2025
- News
Forward Thinking
establishment does—you’re going to be looking at those startups.” —Professor Matthew Weinzierl But the salience of space to global national security has only grown as military services and civilian economies alike have become more... View Details
- 01 Mar 2004
- News
Drug Imports a Hot Topic at Alumni Health-Care Conference
Conference Coverage on the Working Knowledge website. European Business Conference Seeks to Understand Differences Americans expect to find luxury goods at the mall. Europeans don’t. American shoppers expect to be waited on. U.K. View Details
- 04 Sep 2019
- News
Clicks and Mortar
has to create a branded experience that goes beyond the purely transactional—one that aims to build a relationship with the customer and communicate the brand in an experiential way. There’s still a purpose for physical shopping in... View Details
- 01 Mar 2007
- News
The Plight of the Global Poor
impoverished Mexican families to build their own housing; or in Brazil, with Kodak’s no-frills camera/film packages, or the department store Magazine Luiza’s (see page 42) merchandise, payment plans, and customer service, all designed to... View Details
- 01 Mar 2008
- News
Reimagining China and India
of China and India, not just financial markets and industry structure? Entrepreneurship in India and China is not just about taking companies public. It is also about finding ways around all manner of constraints, many of which originate in social View Details
- 01 Mar 2012
- News
Get Creative
Traps” (November 2006) and “Block-by-Blockbuster Innovation” (May 2010), along with her books SuperCorp and Confidence. How can companies tap their customers for innovative ideas? Carliss Baldwin Baldwin Firms have a tendency to look at... View Details
- 01 Jun 2010
- News
Michael Depatie
was ranked number one in guest satisfaction for 2009 by the Market Metrix Hospitality Index (based on over 130,000 hotel customer surveys), beating competitors including the Ritz-Carlton, W Hotels, and the Four Seasons. Michael Depatie... View Details
- 01 Dec 2013
- News
Curing Health Care
The occasion? The company, a leading supplier of cloud-based services for electronic health records (EHR), practice management, and care coordination, was expanding. In a big way. Founded in 1997, athenahealth now serves about 44,000... View Details
- 01 Mar 2007
- News
The Joy of Work
focused, where people feel they are on a mission, actually inspires creativity. An example might be an impending project launch or a customer with a critical need. In these instances, the creative team is concentrating on a problem where... View Details
- 01 Sep 2011
- News
Coming Full Circle
Image by John Weber Related Links Featured research: "Think Customers Hate Waiting? Not so Fast..." Read Director John Korn's blog Did you know? HBS alumni include... As an assistant professor at Columbia Business School, Modupe Akinola... View Details
- 01 Feb 1997
- News
Shaping the Future of Business: Entrepreneurial Evolution at HBS
Marketing; Entrepreneurship, Creativity, and Organization; Real Property Asset Management; Venture Capital and Private Equity; Entrepreneurship in the Social Sector; and Running and Growing the Small Company. Several related courses include View Details
- 01 Dec 2002
- News
What You Know Depends on Where You Go
HBS associate professor Robert Kennedy and LARC executive director Gustavo Herrero interview customers of BancoSol at a market in La Paz. The bank specializes in microloans and has the second-largest number of View Details