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- All HBS Web
(2,542)
- People (2)
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- Research (1,679)
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- 01 Sep 2005
- News
WATER Ltd.
point is not whether public or private providers deliver the service but the efficiency, quality, and cost-effectiveness of that service,” says Jeremy Pelczer (AMP 162, 2002), president and CEO of American Water. “We agree that water is a... View Details
- 01 Dec 2010
- News
How to Survive Past Start-up
opportunities? The most successful entrepreneurs I interviewed demonstrated that the key is to focus on finding customer problems first, and only then on searching for solutions that can help. “The real dividing line is simple,” explained... View Details
- 01 Mar 2005
- News
House of Bread on the Rise
which opened in San Luis Obispo, California, in 1996, was an instant hit, with its open kitchen where customers could watch bakers in action and smell the intoxicating aromas of breads baking all day long. It offered a simple selection of... View Details
- 01 Jun 2020
- News
Meal Plan
second-largest private employer in the United States. Will the current crisis drive improvements in pay and benefits? CC: In terms of numbers, it’s hard to see an environment where there will be meaningfully more people working in restaurants than there were 90 days... View Details
- 01 Jun 2011
- News
Mr. Start-Up
is reaching lots of people a primary motivation? I want to build products that people love. I’m a capitalist at heart: I believe entrepreneurs who create useful products or services are contributing something of benefit to society.... View Details
- 01 Jun 2006
- News
NFL Players Hit the Books
Thirty-five NFL players traded their shoulder pads for notepads in late February to participate in an Executive Education program designed by the HBS faculty to help them prepare for careers after football. The NFL Business Management and Entrepreneurial Program... View Details
- 01 Sep 2009
- News
E Ink’s Wild Ride
percent a year and is poised on the cusp of enormous change. In June, Prime View International (PVI) signed an agreement to acquire E Ink for about $215 million. Based in Taipei, Taiwan, PVI is E Ink’s largest customer and the world’s... View Details
- 01 Sep 2004
- News
The Wisdom of Crowds
creating customized Zagat guides for their customers). “And now that I’m back home in New York,” he added, “I can check out all the great new nightspots that opened while I was in Boston.” View Details
- 01 Jun 2012
- News
Think Locally, Act Globally
mobile services in Delhi and in time became India’s largest telecom company. Then, looking overseas for new markets, Mittal decided on Africa, where mobile penetration is still only about 40 percent, and 60 percent of the continent’s 1... View Details
- 16 Sep 2015
- News
Built for Speed
way it’s been for more than 100 years. Cars today, he says, are essentially produced the same way Ford made the Model T. “But what if we made cars differently?” Rogers gathers speed. What if we assumed that people didn’t care about steel? What if we assumed that View Details
- 01 Jun 2014
- News
Screen Saver
the consumer.'" Odd as it sounds, the customer has not been a historical focus for the movie theater industry. As Ramsey points out, the business got going in the 1930s and 1940s, when it was typical for one print of a movie to be... View Details
- 01 Apr 1998
- News
Plunging Into the Net
Service Management Unit, into an oversubscribed elective: Managing Marketspace Service Interfaces (MMSI), taught this year by Rayport and HBS professor Leonard A. Schlesinger. But a number of experts at the... View Details
- 01 Dec 2009
- News
Online Entrepreneur
In September, the Greater Boston Chamber of Commerce announced that its 2009 Entrepreneur of the Year is Diane Hessan (MBA ’77), president and CEO of Communispace Corporation, a firm that helps companies generate customer insights via... View Details
- 01 Sep 2011
- News
Alumni Book Briefs
environment everyday practices. The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World by Fred Reichheld (MBA ’78) with Rob Markey (MBA ’90) (Harvard Business Review Press) Reichheld and Markey explain how practitioners have built Net... View Details
- 01 Dec 2007
- News
A View from the Top
sector of the Philippine economy. For Sir Martin Sorrell (MBA ’68), it was “bringing up three boys who we couldn’t figure out how to turn into girls.” As group chief executive of WPP Group plc, one of the world’s largest advertising and marketing View Details
- 01 Jan 2008
- News
Meg Whitman, MBA 1979
she picked up customer expertise at P&G and later at Disney, where she ran the Consumer Products Division. As a VP at Bain & Company, she gained industry experience that she later applied as head of the Children’s Group at Stride Rite and... View Details
- 01 Mar 2010
- News
Sole Mates
FDA to work 1 million acres of forest, a concession worth hundreds of millions of dollars. Every word of the company’s forty-page proposal was plagiarized from a U.S. Forest Service report on woodlands 7,000 miles away. And even though I... View Details
- 15 Jan 2020
- News
The Business of Access
the nonprofits and social services organizations whose staffs had the skills to help, and plotted a different way to give back. “My thinking was, if I were to help people here in California,” she recalls, “that would pay it forward for... View Details
Keywords: Maureen Harmon
- 01 Sep 2010
- News
Letters to the Editor
article in a business journal that gives as strong, comprehensive, and accurate a depiction of corrupt business practices as “Show Me the Money.” My own career was mostly in the Foreign Service when I had occasion to see and lament most... View Details
- 01 Jun 2017
- News
Life in Lockdown
intense and very structured: take a concept idea and get to a real prototype for customers to interact with by the end of the day,” Sapone says. On Wednesday of that first Startup Lockdown, the group worked on a concept then called... View Details