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  • All HBS Web  (2,567)
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  • All HBS Web  (2,567)
    • People  (2)
    • News  (491)
    • Research  (1,702)
    • Events  (3)
    • Multimedia  (9)
  • Faculty Publications  (945)
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  • 01 Dec 2003
  • News

An Authentic Leader

revenues were less than $750 million. In short order, he became CEO and chairman. When he retired at age 59 in 2001, the company employed 28,000 and revenues exceeded $6.7 billion. George attributes the company’s success to maintaining an uncompromised devotion to... View Details
Keywords: Roger Thompson; Educational Services; Educational Services
  • 01 Dec 2000
  • News

Latin America's Decade

total Internet e-commerce activity will range from $5 billion to $8 billion by 2003. The purpose of Leonel Azuela's Quaxar e-consulting service is to bring comprehensive Internet and interactive solutions to Latin American and U.S.... View Details
Keywords: Garry Emmons and Julia Hanna; Latin America; research; infrastructure; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services
  • 17 Feb 2011
  • News

Field Report: Rwanda

a private media company and Karisimbi client. The group worked with Tele-10 to identify ways to improve its advertising sales process for radio advertising and to help improve customer service for its... View Details
Keywords: Julia Hanna; Educational Services; Educational Services; Educational Services; Educational Services
  • 01 Oct 2001
  • News

Ready for Takeoff: Web Portal Enters Second Phase

After two years of building its readership, honing its mission, and crafting fresh, insightful content, HBS Working Knowledge is poised for the next stage of its development. "It's an exciting time. We launched the original product with solid content and a strong View Details
Keywords: Lory Hough; Educational Services; Educational Services; Educational Services; Educational Services
  • 17 Aug 2015
  • News

The Play Alchemist

a system that can allow your product or service to reach as many people as possible in a sustainable way.” So far, it is reaching people quite nicely. As of April, the company has sold 50,000 Socckets, and Pulses are currently sold out.... View Details
Keywords: Constantine von Hoffman
  • 01 Sep 2018
  • News

An SUV Built for African Roads—by African Workers

improve challenging last-mile distribution on rough terrain. Even before doing any marketing for the Mobius II, Yong reports that they have a couple hundred preorders and are building a sales and service network across the country to... View Details
Keywords: Amy Yee
  • 19 Nov 2014
  • News

The Power of Yes

“smartest” and most cost-effective cause—in all likelihood not a panhandler on the street) and the spirit of service and giving that he considered an equally vital aspect of his work. “It was a personal exploration that became more public... View Details
Keywords: Julia Hanna
  • 01 Dec 2012
  • News

Corruption 101

"Against the Grain" ends as a cliff-hanger: What should Jim do? The array of ethical choices forms the basis of class discussion in the required course Leadership and Corporate Accountability. "Corruption can be defined as paying for a good or View Details
Keywords: Crop Production; Agriculture; Credit Intermediation and Related Activities; Finance
  • 01 Mar 2005
  • News

Answering the Call

things,” Benihana ads promised). Illustration by PJ Loughran After reading in a trade publication about Benihana’s innovative and efficient use of labor and layout to lower costs and facilitate customer turnaround times, Professor Earl... View Details
Keywords: Garry Emmons; Educational Services; Educational Services
  • 27 Nov 2013
  • News

No Bologna, Please

cheese made with Vermont cheddar, Gruyère, and bacon. Specialty pastas, soups, and baked goods—including bread, of course—round out the offerings, all served in an atmosphere that encourages customers to linger rather than dine and dash.... View Details
Keywords: Hanna, Julia; Food Services and Drinking Places; Food Services and Drinking Places
  • 01 Apr 1998
  • News

Emerging Information

IT WAS A CRITICAL demonstration that, if all went well, would likely land a big-time client for Gary Mueller, president and CEO of Internet Securities (www.securities.com), an online service designed to provide news and data about the... View Details
Keywords: Paul Michelman
  • 01 Jun 2017
  • News

Case Study: Something New

sold for $5,000 in a boutique might cost as little as $200 in labor and supplies. By working directly with the factories, Anomalie can produce a custom gown for about $1,200. In the first two months that it was open for business, Anomalie... View Details
Keywords: April White
  • 26 Nov 2019
  • News

Fintech, Small Business & the American Dream

customer bases and a low cost of capital. In 2016, the landscape shifted even further when major platform players such as Amazon, PayPal, and Square entered the space. In spite of these disruptions, Mills says that one can’t discount the... View Details
Keywords: fintech; Artificial intelligence; Small business
  • 04 Sep 2019
  • News

In My Humble Opinion: Status Update

on KLM airline’s use of the Facebook Messenger platform for customer care, says Levine, and Walmart’s employee training program, which features Oculus Go’s virtual reality headsets. No stranger to the Facebook family, Levine came to the... View Details
Keywords: Julia Hanna
  • 22 Apr 2008
  • News

The Next Harvard Square? Really?

warehouse has been next door to us forever. And what will become of Herb Goodman’s Auto Sales and his smiley-face sign in this new order of things? When my office on the third floor of Teele Hall looked out on Herb and his dealings, I could take a moment here and there... View Details
Keywords: Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services
  • 17 Dec 2015
  • News

Conducting Research That Influences Practice

Tami Kim, a doctoral student at HBS, is conducting research into how the restaurant business could benefit from transparency—literally—by making it possible for chefs and diners to see one another. Her findings on employee and customer... View Details
  • 01 Dec 2014
  • News

Taking Tailoring High Tech

2010) created Birchbox, a wildly successful monthly beauty-samples subscription service that has inspired countless in-a-box imitators. Motlagh’s Acustom Apparel showroom in Soho, which opened in 2013, has some things in common with a... View Details
Keywords: April White; fashion
  • 01 Feb 1997
  • News

Shaping the Future of Business: Entrepreneurial Evolution at HBS

Marketing; Entrepreneurship, Creativity, and Organization; Real Property Asset Management; Venture Capital and Private Equity; Entrepreneurship in the Social Sector; and Running and Growing the Small Company. Several related courses include View Details
Keywords: Nancy O. Perry and Susan Young; profiles by Garry Emmons
  • 01 Apr 2002
  • News

HBS Press Books in Brief

HBS Press Books in Brief Total Access: Giving Customers What They Want in an Anytime, Anywhere World. Regis McKenna, the renowned "father of high-tech marketing," sets forth a new marketing paradigm in which machines and networks do most... View Details
Keywords: Educational Services; Educational Services
  • 01 Jun 2015
  • News

Alumni and Faculty Books for June 2015

High-Profit Strategies in the Age of Techno Service by John A. Goodman (MBA 1971) (AMACOM) These days businesses have more opportunities to enhance the customer experience than ever before. Goodman explains... View Details
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