by by Jim Heskett - Publications - Faculty & Research

12 Dec 2005
Research & Ideas

Using the Law to Strategic Advantage

to police its trademark by preventing others from using it to refer to something other than the Real Thing. Shareholder value is enhanced when a firm chooses an appropriate form of business organization, ranging from a limited liability... View Details

Keywords: by Sean Silverthorne; Legal Services

01 Oct 2007
Research & Ideas

Encouraging Dissent in Decision-Making

What lessons could the humid shores of the Caribbean, the freezing heights of the Himalayas, or the farthest reaches of Earth's atmosphere hold for your company or organization? Although those places couldn't be more different, all were the scenes of disastrous... View Details

Keywords: by Garry Emmons

24 Apr 2018
Op-Ed

Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks

Starbucks CEO Kevin Johnson (left) meets with employees and community members in this file photo. (Photo courtesy Starbucks.) Johnson & Johnson CEO Jim Burke’s leadership during the 1982 Tylenol crisis is what we at Harvard Business... View Details

Keywords: by Bill George; Technology; Food & Beverage

05 Jan 2009
Research & Ideas

Most Popular Articles and Working Papers 2008

shape strategy. We excerpt a portion on advice for new CEOs, written with HBS faculty Jay W. Lorsch and Nitin Nohria. 3. Why Don't Managers Think Deeply? Professor Jim Heskett poses this provacative question... View Details

Keywords: by Staff

08 Sep 2014
Research & Ideas

The Strategic Way To Hire a Sales Team

by relevant "experience," which is the most frequently used criterion by sales managers. In his new book, Aligning Strategy and Sales, Cespedes discusses why the gap is so common—and outlines... View Details

Keywords: by Carmen Nobel

05 Dec 2016
Research & Ideas

How The 2016 Presidential Candidates Misled Us With Truthful Statements

Bill Clinton about allegations of his having had an affair with former White House intern Monica Lewinsky. In his answers, the president speaks in the present tense as a way of dodging Lehrer’s questions. Jim Lehrer: “No improper... View Details

Keywords: by Dina Gerdeman

15 May 2017
Sharpening Your Skills

The Promises and Limitations of Big Data

How Will the Age of Big Data Affect Management? How do we avoid losing useful knowledge in a seemingly endless flood of data? Jim Heskett's readers offer some wise suggestions. Consumer-centered Health Care Depends on Accessible Medical... View Details

Keywords: by Sean Silverthorne; Financial Services; Utilities; Public Administration; Health

28 Jun 2010
HBS Case

Cincinnati Children’s Hospital Medical Center

details how one institution has implemented its own version of health-care reform, taking overall performance levels from well below average to the top 10 percent in the industry. Coauthored by HBS assistant professor Anita Tucker and... View Details

Keywords: by Julia Hanna; Health

22 Feb 2010
Op-Ed

Tragedy at Toyota: How Not to Lead in Crisis

Toyota's ever-widening problems are a tragic case study in how not to lead in crisis. Under the media spotlight, Toyota CEO Akio Toyoda, grandson of the founder, went into hiding and sent American CEO Jim Lentz to make apologies.... View Details

Keywords: by William George; Auto

26 Oct 2009
Lessons from the Classroom

The New Deal: Negotiauctions

complex, ever-changing deal situations that occur in today's business environment. Harvard Business School professor Guhan Subramanian fills that gap by examining complex deals where negotiators are fighting on multiple fronts—across the... View Details

Keywords: by Julia Hanna

25 Aug 2014
HBS Case

Starbucks Reinvented

Administration. "As a brand, leadership, and entrepreneurship scholar, I've been dogging Starbucks for a long time." On a 1995 trip to Seattle, Koehn visited a Starbucks store for the first time and was struck by what she saw... View Details

Keywords: by Julia Hanna; Food & Beverage

17 Nov 2008
Research & Ideas

Decoding the Artful Sidestep

instead provide distraction by answering something they would rather have been asked. And what is more, oftentimes their listeners either do not notice the verbal sleight of hand or do not mind it. New research View Details

Keywords: by Martha Lagace

15 Sep 2008
Research & Ideas

The Coming Transformation of Social Enterprise

Jim Austin, picked by Dean John McArthur to lead the new initiative, saw the potential for research, curriculum, and career development around the challenges of social enterprises, including both nonprofit... View Details

Keywords: by Roger Thompson

22 Feb 2011
Research & Ideas

The Most Important Management Trends of the (Still Young) Twenty-First Century

twenty-first century, and then to tell us what they hope will be the most fertile areas of business research between now and 2020. But we didn't leave it there. Professor Jim Heskett is moderating a similar... View Details

Keywords: by Sean Silverthorne

21 Feb 2005
Research & Ideas

The VC Quandary: Too Much Money

School. Intel Capital, the chipmaker's venture division, has scaled back somewhat from the hyper investment levels of 2000, "but I've always thought it was really important in the venture market to stay in the market, be in the market consistently," said... View Details

Keywords: by Julie Jette; Financial Services

16 Jul 2021
Op-Ed

For Entrepreneurs, the Benefits of Slowing Down

class=infogram-embed data-id=_/UddyZtUFxQwXnFZ7mkNa][/div] I was reminded of the value of slowing down during the last few days by one of my founders who is in the midst of closing a massive financing at a "unicorn" valuation. The company... View Details

Keywords: by Jeffrey Bussgang

14 Nov 2007
Research & Ideas

Growing CEOs from the Inside

Succession planning is hard work: It must be embraced by the organization and driven by the CEO. In the book, Bower identifies best practices companies can follow to identify, groom, and train internal... View Details

Keywords: by Sean Silverthorne; Employment

21 Nov 2005
Research & Ideas

The Geography of Corporate Giving

Silverthorne: How does your work advance other research done on corporate social activities? Christopher Marquis: Most research on why companies are involved in social activities has looked at the financial impact of such behavior, essentially an attempt to justify... View Details