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Show Results For
- All HBS Web
(771)
- News (227)
- Research (496)
- Multimedia (7)
- Faculty Publications (66)
- 30 Mar 2003
- Research & Ideas
How Your Employees and Customers Drive a New Value Profit Chain
It may be time to think about who really creates value in your organization, starting with customers and employees. Harvard Business School professors W. Earl Sasser and James L. Heskett discuss their book, The Value Profit Chain.... View Details
Keywords: by Manda Mahoney
- 28 Sep 2011
- Research & Ideas
The Profit Power of Corporate Culture
A: Jim Heskett: One can only speculate on the sources of low job satisfaction. It could be a product of unmet expectations, possibly due to inadequate attention by firms to hiring, training, and subsequent... View Details
Keywords: by Sean Silverthorne
- 09 Nov 2006
- Research & Ideas
Andy Grove: A Biographer’s Tale
Podcast with: Richard TedlowInterviewer: James AisnerRunning Time: 29 min., 09 sec.Transcript My name is Jim Aisner and I am Director of Media Relations at Harvard Business School. This is the first in a series of podcasts for the... View Details
- 24 Jan 2024
- Op-Ed
Why Boeing’s Problems with the 737 MAX Began More Than 25 Years Ago
discovered on other MAX 9s, the Federal Aviation Administration (FAA) grounded the planes and opened an investigation into whether MAX is safe to fly, accompanied by a stern warning, saying, “This incident should have never happened, and... View Details
- 31 Oct 2022
- Research & Ideas
Why the Largest Minority Group Faces the Most Hate—and How to Push Back
the relative rank of a group in any given community. A minority group ranked as the largest experiences the most discrimination, followed by the second-largest group, and so on, explains Harvard Business School Assistant Professor Marco... View Details
Keywords: by Pamela Reynolds
- 01 Mar 2021
- Research & Ideas
How Systemic Racism Can Threaten National Security
expect an equal contribution from your citizens, all citizens must be treated equally,” says Tabellini. “It reveals the costs for society as a whole if you don’t.” Despite the national reckoning in the United States after the killing of George Floyd View Details
Keywords: by Rachel Layne
- 07 Mar 2000
- Research & Ideas
Putting Health Care Consumers in the Driver’s Seat
year, the system has been slow to respond. Other highlights of the conference included a dinner talk by William W. George (MBA '66), CEO of Medtronic, on "The Future of 21st-Century Health: The Right Care" and a lively session... View Details
- 02 Mar 2021
- HBS Case
The Tulsa Massacre: Is Racial Justice Possible 100 Years Later?
Early on the morning of June 1, 1921, more than 5,000 white residents of Tulsa, Oklahoma, invaded the African-American neighborhood of Greenwood. They came armed with guns, sticks, and other weapons—some supplied by the city’s police... View Details
Keywords: by Michael Blanding
- 18 Mar 2024
- Research & Ideas
When It Comes to Climate Regulation, Energy Companies Take a More Nuanced View
forms of government intervention. “A considerable share of electric utilities and oil and gas firms shifted from opposition to strategic support for a favorably designed cap-and-trade scheme in the wake of growing political pressures and the threat of costlier... View Details
- 04 Feb 2008
- Research & Ideas
Putting Entrepreneurship in the Social Sector
interest in developing social entrepreneurship courses, and last but not least, practitioners themselves, who are seeking to achieve mission impact as effectively, efficiently, and sustainably as possible. Q: What do you mean by social... View Details
Keywords: by Sean Silverthorne
- 12 Dec 2005
- Research & Ideas
Using the Law to Strategic Advantage
to police its trademark by preventing others from using it to refer to something other than the Real Thing. Shareholder value is enhanced when a firm chooses an appropriate form of business organization, ranging from a limited liability... View Details
- 01 Oct 2007
- Research & Ideas
Encouraging Dissent in Decision-Making
What lessons could the humid shores of the Caribbean, the freezing heights of the Himalayas, or the farthest reaches of Earth's atmosphere hold for your company or organization? Although those places couldn't be more different, all were the scenes of disastrous... View Details
Keywords: by Garry Emmons
- 26 Oct 2009
- Lessons from the Classroom
The New Deal: Negotiauctions
complex, ever-changing deal situations that occur in today's business environment. Harvard Business School professor Guhan Subramanian fills that gap by examining complex deals where negotiators are fighting on multiple fronts—across the... View Details
Keywords: by Julia Hanna
- 24 Apr 2018
- Op-Ed
Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks
Starbucks CEO Kevin Johnson (left) meets with employees and community members in this file photo. (Photo courtesy Starbucks.) Johnson & Johnson CEO Jim Burke’s leadership during the 1982 Tylenol crisis is what we at Harvard Business... View Details
- 17 Nov 2008
- Research & Ideas
Decoding the Artful Sidestep
instead provide distraction by answering something they would rather have been asked. And what is more, oftentimes their listeners either do not notice the verbal sleight of hand or do not mind it. New research View Details
Keywords: by Martha Lagace
- 21 Nov 2005
- Research & Ideas
The Geography of Corporate Giving
Silverthorne: How does your work advance other research done on corporate social activities? Christopher Marquis: Most research on why companies are involved in social activities has looked at the financial impact of such behavior, essentially an attempt to justify... View Details
Keywords: by Sean Silverthorne
- 05 Jan 2009
- Research & Ideas
Most Popular Articles and Working Papers 2008
shape strategy. We excerpt a portion on advice for new CEOs, written with HBS faculty Jay W. Lorsch and Nitin Nohria. 3. Why Don't Managers Think Deeply? Professor Jim Heskett poses this provacative question... View Details
Keywords: by Staff
- 08 Sep 2014
- Research & Ideas
The Strategic Way To Hire a Sales Team
by relevant "experience," which is the most frequently used criterion by sales managers. In his new book, Aligning Strategy and Sales, Cespedes discusses why the gap is so common—and outlines... View Details
Keywords: by Carmen Nobel
- 04 Dec 2012
- Research & Ideas
Book Excerpt: Harder Than I Thought
Editor's note: A hybrid of a novel and a guidebook, Harder Than I Thought: Adventures of a Twenty-First Century Leader invites readers to critique the journey of Jim Barton, the new CEO of a west coast aerospace firm. Written View Details
- 30 Dec 2013
- Research & Ideas
Most Popular Articles of 2013
of reader e-mails, Jim Heskett wonders whether the term "servant leadership" is an oxymoron? Clay Christensen's Milkshake Marketing About 95 percent of new products fail. The problem often is that... View Details
Keywords: by Staff