by James L. Heskett - Publications - Faculty & Research

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Human Behavior & Decision-Making - Faculty & Research

their origins about three decades ago, the Behavioral Science areas of economics, ethics and managerial psychology have been rapidly evolving. In the 1980's and 1990's, early work by Max Bazerman in judgment and negotiation , Matthew... View Details

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Leadership Fellows | Social Enterprise | Harvard Business School

The Leadership Fellows program offers nonprofit and public sector organizations the opportunity to leverage the experience, energy, and analytical skills of MBAs for one year. In addition to the salary provided by the organization, HBS... View Details

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Business & Environment - Faculty & Research

10, no. 4 (April 2025): 470–478. More Publications Faculty George Serafeim Michael W. Toffel Forest L. Reinhardt Richard H.K. Vietor Joseph B. Lassiter Robert S. Kaplan Geoffrey G. Jones James K. Sebenius... View Details

July 1991 (Revised May 1993)
Case

Fairfield Inn (B)

By: James L. Heskett

The manager of a Fairfield Inn located near a family entertainment center is requesting special consideration for a falling quality rating caused, in his opinion, by unusually high occupancy rates at his unit. The case raises questions about quality measurement,... View Details

Keywords: Entertainment; Measurement and Metrics; Performance Consistency; Quality; Strategy; Accommodations Industry

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Instructor Performance - Christensen Center for Teaching & Learning

met. Transcript Feedback from Students Tom DeLong Professor DeLong talks about gains to be made by allowing students to give feedback earlier in the semester. Transcript Peer Support and Review Jim Heskett... View Details

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Resources - Christensen Center for Teaching & Learning

case writing resources from Harvard Business School Publishing. To order you must be signed into HBSP online as an educator. The "Sign In or Register Now" button is top right. 17 APR 2015 Harvard Business Publishing Key Elements for Excellence in Classroom Cases and... View Details

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Faculty & Researchers - Managing the Future of Work

case, 2020. With Terri L. Griffith, Ann Majchrzak, and Ankita Panda. Chesapeake Conservacy: Democratizing Data to Protect 30% of the Planet by 2030 , Harvard Business School case, 2020. With Ankita Panda.... View Details

June 1989 (Revised May 1993)
Case

Fairfield Inn (A)

By: James L. Heskett

The Fairfield Inn, an economy hotel venture by the Marriott Corp., has developed a novel method for selecting and measuring the performance of its hotel personnel that fits the company's strategy. Because it faces the need to grow rapidly, questions have arisen as to... View Details

Keywords: Selection and Staffing; Innovation and Invention; Growth and Development Strategy; Franchise Ownership; Performance Evaluation; Corporate Strategy; Accommodations Industry

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Technology & Innovation - Faculty & Research

production workers) are associated with more autonomy and a wider span of control. By contrast, communication technologies (like data networks) decrease autonomy for both workers and plant managers. Treating technology as endogenous using... View Details

02 May 2018
Blog Post

Should Companies Disclose Employee Compensation?

"one size fits all" approach to the practice of making compensation known. These are the views put forth by participants in this month's discussion of transparency in compensation. Disclosing pay ranges vs. individual pay has... View Details

Keywords: All Industries

September 1984 (Revised February 1989)
Case

Benetton (A)

By: James L. Heskett

The world's largest manufacturer of woolen outerwear garments seeks to extend its retailing network to the United States from its base in Europe. A number of issues concerning marketing, manufacturing, and logistics strategy are raised by the proposed move along with... View Details

Keywords: Logistics; Brands and Branding; Networks; Production; Marketing Strategy; Globalization; Apparel and Accessories Industry; United States; Europe

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AASU50 - Alumni

conferred from 1997-2001. Bert King Award for Service Kenneth A. Powell, MBA 1974 Nancy Lane, PMD 29 Clifford E. Darden, MBA 1969, DBA 1982 Lillian L. Lambert, MBA 1969 Carla Harris, MBA 1987 Ann M. Fudge, MBA 1977 View Details

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Cash House | About

Srikant Datar, James I. Cash, Clemmie L. Cash, Harvard President Larry Bacow James I. Cash, Clemmie L. Cash, and Dean Srikant Datar at the Cash... View Details

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Social Enterprise - Faculty & Research

Publications Faculty V. Kasturi Rangan George Serafeim Michael W. Toffel Rosabeth M. Kanter James E. Austin Julie Battilana Lynn S. Paine Allen S. Grossman Geoffrey G. Jones Brian L. Trelstad Forest View Details

September – October 2011
Article

Manage the Culture Cycle

By: James L. Heskett

Organizational culture—the shared assumptions, values, and behaviors that determine "how we do things around here"—can be measured and shaped. In organizations with large numbers of customer-facing employees, it can account for up to half of the difference in operating... View Details

Keywords: Organizational Culture; Value; Behavior; Retention; Customer Focus and Relationships; Change Management; Learning; Innovation and Invention; Labor

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Research Summary

Deep Indicators of Business Model Success

By: James L. Heskett

The purpose of this study is to develop ways of helping practitioners identify and measure deep indicators of success in the business models being pursued by their organizations. The hypothesis is that success is dependent on these deep indicators. The indicators are... View Details

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Publications - Institute For Strategy And Competitiveness

Utilizing time-driven activity-based costing to determine open radical cystectomy and ileal conduit surgical episode cost drivers by Janet Baack Kukreja, M.D., M.P.H.a,b, Mohamed A. Seif, M.D.a, Marissa W. Mery, M.D.c, View Details

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HBS Entrepreneurship Summit - Alumni

2000), Blitzscaling Network Effects & the Next Big Thing James Currier (MBA 1999), NFX Fundraising in a Post-Bubble Era Jeffrey J. Bussgang (MBA 1995), Hack Diversity; Flybridge Capital Partners; and Senior Lecturer of Business... View Details

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The Harvard Business School Faculty Summer Reader 2023

Dave Robicheaux series by James Lee Burke. Good teaching cases might not always be thrilling or mysterious, but they present dilemmas, offer a compelling narrative, illuminate the context, and in their way,... View Details