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- All HBS Web
(1,762)
- People (1)
- News (435)
- Research (1,161)
- Multimedia (8)
- Faculty Publications (551)
- 08 Apr 2002
- Research & Ideas
How to Negotiate “Yes” Across Cultural Boundaries
finalize a deal, but that's often not enough. Many countries have webs of influence that are more powerful than the actual parties making the deal, even though those webs don't have the formal standing of, say, government agencies. In Japan, it may be the keiretsu—... View Details
Keywords: by James K. Sebenius
- 09 Jul 2001
- Research & Ideas
Does Misery Love Companies? How Social Performance Pays Off
the empirical quest to link a firm's social investments to its financial returns has preoccupied researchers. Our goal in this paper is to reorient debate and research about social initiatives by business. We try to stimulate a fresh... View Details
Keywords: by Joshua D. Margolis & James P. Walsh
- 10 Jul 2000
- Research & Ideas
The State of the Markets
High on every agenda as well, of course, is the use and impact of technology, and that was the focus of a Global Alumni Conference session hosted by HBS professor Richard Nolan. Titled "Technology and the Future of the Financial... View Details
Keywords: by James E. Aisner
- 02 Mar 2007
- What Do You Think?
What Is the Government’s Role in US Health Care?
from government. Suggestions of causes of the current challenge of rapidly rising costs in relation to quality of outcomes, at least by the imperfect measure of life expectancy, included waste in the system (Julie Maire, Edward Hare, and... View Details
- 03 Jan 2008
- What Do You Think?
Does Judgment Trump Experience?
Summing Up How is good judgment developed? Whether judgment trumps experience quickly gave way in this month's rich exchange of views to other questions about how (and the extent to which) judgment is developed. Most of those addressing the question agreed with the... View Details
Keywords: by Jim Heskett
- 02 Apr 2010
- What Do You Think?
Why Are Fewer and Fewer U.S. Employees Satisfied With Their Jobs?
over their own needs)." Mark Isaac pointed out that "Succession plans, open communication, and knowing that the company cares, create a learning environment." Gerald Nanninga's reference to findings of the biennial Global Workforce Study View Details
Keywords: by Jim Heskett
- 05 Mar 2008
- What Do You Think?
Where Will Management Innovation Take Us?
not clear. Many suggested that the kind of management innovation described by Gary Hamel in his new book, The Future of Management, will more likely occur as a result of forces outside the organization. Tony Gattis described the... View Details
Keywords: by Jim Heskett
- 01 Oct 2009
- What Do You Think?
Can the “Masks of Command” Coexist with Authentic Leadership?
leadership? Those arguing that the two can coexist cite situations, generally involving adversity, in which the "greater good" is served by masking a leader's feelings. Frances Pratt argued that " we must be careful (and... View Details
Keywords: by Jim Heskett
- 03 Apr 2009
- What Do You Think?
How Much Obsolescence Can Business and Society Absorb?
Summing Up To remain sane and relevant, must we smell the flowers as well as the ozone? This month's question of how much obsolescence business and society (and by implication, we as managers) can absorb brought out both the poets and the... View Details
- 08 Oct 2010
- What Do You Think?
Will Transparency in CEO Compensation Have Unintended Consequences?
Summing Up The Dodd-Frank legislation provision requiring the publication of the ratio of CEO compensation to that of the average compensation level of all employees in public companies will have little or no impact on CEO compensation levels. That's the conclusion of... View Details
Keywords: by Jim Heskett
- Web
Courses by Title - Course Catalog
Elective Curriculum: Course Descriptions Last Updated: 01 Aug 2025 By Course Title View by Unit | View by Course Title | View by Faculty | Print... View Details
- 30 Mar 2003
- Research & Ideas
How Your Employees and Customers Drive a New Value Profit Chain
It may be time to think about who really creates value in your organization, starting with customers and employees. Harvard Business School professors W. Earl Sasser and James L. Heskett discuss their book,... View Details
Keywords: by Manda Mahoney
- 01 Apr 2001
- News
Books: A Nation Transformed by Information
Edited by Alfred D. Chandler, Jr., and James W. Cortada (Oxford University Press) In their new book, A Nation Transformed by Information: How Information Has Shaped the United... View Details
Keywords: Information
- 14 Sep 2015
- Research & Ideas
Rewriting the Rules of Service Competition
Editor's Note: Harvard Business School professors James Heskett, W. Earl Sasser, and Leonard A. Schlesinger literally wrote the book on service industry management with The Service Profit Chain. Now the trio is back with What Great... View Details
- 10 Jul 2000
- Research & Ideas
Privatization and the New European Economy
almost half of its stock was acquired by the SairGroup, a unit of Swissair; as of last April, their stake in the airline climbed to 85 percent. The move to the private sector has Sabena flying high. Its number of passengers has doubled... View Details
- Web
Courses by Faculty Unit - Course Catalog
Elective Curriculum: Course Descriptions Last Updated: 01 Aug 2025 By Unit View by Unit | View by Course Title | View by Faculty | Print View... View Details
- 28 Sep 2011
- Research & Ideas
The Profit Power of Corporate Culture
arises because little research has been targeted at trying to quantify its importance on performance. In his new book, The Culture Cycle: How to Shape the Unseen Force that Transforms Performance, HBS Professor Emeritus James L. View Details
Keywords: by Sean Silverthorne
- Web
Courses by Faculty - Course Catalog
Elective Curriculum: Course Descriptions Last Updated: 01 Aug 2025 By Faculty View by Unit | View by Course Title | View by Faculty | Print View... View Details
- 02 Oct 2008
- What Do You Think?
Workout vs. Bailout: Should Government Take Advantage of the Buffett Effect?
Summing Up The depth of the global financial crisis is becoming clearer day by day. In the United States, it is being used as a reason to set aside ideology regarding government ownership of important financial institutions, possibly... View Details
Keywords: by Jim Heskett
- 12 Oct 1999
- Research & Ideas
Rapid Response: Inside the Retailing Revolution
trucks unload their just-in-time goods from automated distribution centers on a weekly basis, and the variety of products available is seemingly infinite. A typical department store now stocks some 800,000 items, with that number climbing to one to two million in... View Details