Publications

September 2000
Background Note

Professional Services Module Four: Managing the Organization Through Processes

By: Thomas J. DeLong, Ashish Nanda and Scot H. Landry

Focuses on how the internal processes connect strategy with implementation. View Details

Keywords: Economics; Human Capital; Business or Company Management; Business Processes

March 2001 (Revised May 2001)
Case

&Samhoud Service Management

By: Thomas J. DeLong, Ashish Nanda and Monica Mullick

&Samhoud, a small service management consulting firm in the Netherlands, grapples with the dilemma of firing its largest client while introducing Heskett's theory of the service profit chain. View Details

Keywords: Mission and Purpose; Management Practices and Processes; Customer Focus and Relationships; Customer Relationship Management; Consulting Industry; Netherlands

June 2024
Course Overview Note

Introduction to the RC Strategy Course, Fall 2024

By: Ramon Casadesus-Masanell, Ashish Nanda and Jan W. Rivkin

September 2000 (Revised October 2002)
Background Note

Professional Services Module Seven: Becoming a Professional

By: Thomas J. DeLong, Ashish Nanda and Scot H. Landry

Discusses strategies for balancing private and professional life. View Details

Keywords: Experience and Expertise; Success; Work-Life Balance

September 2000
Background Note

Professional Services Module Five: Serving Clients Effectively

By: Thomas J. DeLong, Ashish Nanda and Scot H. Landry

It is imperative for the internal systems and processes to be connected to the external processes of client management, competitive adaptation, and service delivery. View Details

Keywords: Competency and Skills; Customer Relationship Management; Knowledge Acquisition; Service Delivery; Performance Effectiveness; Adaptation; Competitive Strategy

April 2000 (Revised February 2002)
Case

Venture Law Group (B)

By: Thomas J. DeLong, Ashish Nanda and Scot H. Landry

Supplements the (A) case. View Details

Keywords: Legal Services Industry

September 2000
Teaching Note

Eggrock Partners, LLC (A) and (B) TN

By: Thomas J. DeLong, Ashish Nanda and Stephanie L. Woerner

Teaching Note for (9-800-047) and (9-800-171). View Details

Keywords: Service Industry

September 2000
Teaching Note

Woodland Partners: Field of Dreams? TN

By: Thomas J. DeLong, Ashish Nanda and Stephanie L. Woerner

Teaching Note for (9-800-070). View Details

Keywords: Banking Industry; Service Industry

March 2000 (Revised February 2005)
Case

Thomas Weisel Partners (B): Year One

By: Thomas J. DeLong, Ashish Nanda and Scott D Landry

After its launch in February 1999, Thomas Weisel Partners experiences rapid growth in its first year. This case details the inaugural year's development and probes what steps the firm should take to continue the momentum. View Details

Keywords: Competitive Strategy; Financial Institutions; Management Teams; Growth Management; Financial Services Industry

February 2000 (Revised March 2004)
Case

Venture Law Group (A)

By: Thomas J. DeLong, Ashish Nanda and Scott D Landry

Craig Johnson, Venture Law Group's (VLG) chairman, founded VLG in 1993 with a goal of "zero voluntary turnover." In late 1998, Johnson faces the departure of three important partners, prompting himself to ask what VLG can do in the midst of an "economic hurricane" that... View Details

Keywords: Business Model; Customer Relationship Management; Partners and Partnerships; Retention; Legal Services Industry

November 1999 (Revised June 2000)
Case

AGENCY.COM (B): Managing Rapid Growth

By: Thomas J. DeLong, Ashish Nanda and Scot H. Landry

AGENCY.COM continues on its path of rapid growth, emerging as a leading interactive consulting firm. Its growth leads to new challenges related to the integration of diverse operations and the financing of future growth. View Details

Keywords: Growth Management; Problems and Challenges; Entrepreneurship; Internet; Consulting Industry

September 2000
Background Note

Professional Services Module Six: Succeeding in PSFs

By: Thomas J. DeLong, Ashish Nanda and Scot H. Landry

Emphasizes the skills and values that we believe successful professionals possess: change management and leadership skills, a proactive career management approach, effective processes of giving and receiving feedback, a clear ethical perspective, balance between... View Details

Keywords: Management Skills; Service Industry

September 2000
Background Note

Professional Services Module One: Introduction to the Challenges Facing PSFs

By: Thomas J. DeLong, Ashish Nanda and Scot H. Landry

This initial module was meant to clarify how the course would be useful to students who would be starting PSFs, working for them as an employee or contractor, managing them, or hiring them from the client side. View Details

Keywords: Entrepreneurship; Selection and Staffing; Management; Service Delivery; Service Industry

September 2000
Background Note

Professional Services Module Three: Internal Strategy of Organizational Design

By: Thomas J. DeLong, Ashish Nanda and Scot H. Landry

The way in which PSFs organize themselves to leverage strategic capabilities is imperative in achieving high performance. View Details

Keywords: Organizational Design; Strategy; Performance Capacity; Competency and Skills; Business Startups

September 2000
Background Note

Professional Services Module Two: External Strategy for Sustained Competitive Advantage

By: Thomas J. DeLong, Ashish Nanda and Scot H. Landry

Concerns itself with the strategic dynamics which influence organizations externally. View Details

Keywords: Competitive Advantage; Competitive Strategy; Corporate Entrepreneurship; Business Startups; Business Plan; Service Operations; For-Profit Firms; Power and Influence; Measurement and Metrics; Business Processes; Management Practices and Processes; Management Analysis, Tools, and Techniques

November 1999 (Revised February 2000)
Case

Woodland Partners: Field of Dreams?

By: Thomas J. DeLong, Ashish Nanda and Theodore D. Seides

Elizabeth Lilly, Richard Rinkett, and Richard Jensen are pondering whether to launch a new investment management firm and, if so, what growth strategy to chart for the potential firm. View Details

Keywords: Goals and Objectives; Decision Making; Problems and Challenges; Business Startups; Business Processes; Growth and Development Strategy; Financial Services Industry