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  • 2024
  • Working Paper

Warnings and Endorsements: Improving Human-AI Collaboration Under Covariate Shift

By: Matthew DosSantos DiSorbo and Kris Ferreira
Problem definition: While artificial intelligence (AI) algorithms may perform well on data that are representative of the training set (inliers), they may err when extrapolating on non-representative data (outliers). These outliers often originate from covariate shift,... View Details
Keywords: AI and Machine Learning; Decision Choices and Conditions
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  • March 2024
  • Teaching Note

CoPilot(s): Generative AI at Microsoft and GitHub

By: Frank Nagle and Maria P. Roche
This teaching note is the companion to case N9-624-010 CoPilot(s): Generative AI at Microsoft and GitHub, which takes place in late 2021. The case briefly describes the history of both GitHub and Microsoft with a particular focus on open source software (OSS)—software... View Details
Keywords: Mergers and Acquisitions; AI and Machine Learning; Applications and Software; Technological Innovation; Product Launch; Open Source Distribution; Product Development; Commercialization; Competition; Resource Allocation; Technology Industry
Related
  • March 2024 (Revised August 2024)
  • Case

Darktrace: Scaling Cybersecurity and AI (A)

By: Jeffrey F. Rayport and Alexis Lefort
In 2023, Darktrace CEO Poppy Gustafsson was contemplating her growth strategy at a leading U.K.-based cybersecurity venture, launched in 2013 by a group of anti-terror cyber specialists, University of Cambridge mathematicians, and artificial intelligence (AI) experts.... View Details
Keywords: Technology; Talent; Scaling; Entrepreneurship; Cybersecurity; Leadership; Business Growth and Maturation; Recruitment; Resignation and Termination; AI and Machine Learning; Growth and Development Strategy; Organizational Culture; Going Public; Technology Industry; United Kingdom; Europe; United States
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  • October 2023
  • Teaching Note

Timnit Gebru: 'SILENCED No More' on AI Bias and The Harms of Large Language Models

By: Tsedal Neeley and Tim Englehart
Teaching Note for HBS Case No. 422-085. Dr. Timnit Gebru—a leading artificial intelligence (AI) computer scientist and co-lead of Google’s Ethical AI team—was messaging with one of her colleagues when she saw the words: “Did you resign?? Megan sent an email saying that... View Details
Keywords: Ethics; Employment; Corporate Social Responsibility and Impact; Technological Innovation; AI and Machine Learning; Diversity; Prejudice and Bias; Technology Industry
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  • 2019
  • Article

Overcoming Cultural Resistance to Open Source Innovation

By: John Winsor, Jin Hyun Paik, Michael Tushman and Karim R. Lakhani
Purpose: This article offers insight on how to effectively help incumbent organizations prepare for global business shifts to open source and digital business models.
Design/methodology/approach: Discussion related to observation, experience and case studies... View Details
Keywords: Open Source Innovation; Organizational Culture; Organizational Change and Adaptation; Business Model; Technological Innovation; Collaborative Innovation and Invention
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    Navigating the Jagged Technological Frontier: Field Experimental Evidence of the Effects of AI on Knowledge Worker Productivity and Quality

    The public release of Large Language Models (LLMs) has sparked tremendous interest in how humans will use Artificial Intelligence (AI) to accomplish a variety of tasks. In our study conducted with Boston Consulting Group, a global management consulting firm, we examine... View Details
    • Program

    Competing in the Age of AI—Virtual

    Summary Artificial intelligence (AI) is revolutionizing the way today's businesses compete and operate. By putting AI and data at the center of their capabilities, companies are redefining how they create,... View Details
    • Program

    Advanced Management Program

    your company to capitalize on digital transformation and strategically implement artificial intelligence Keep growing as a leader by building on powerful insights gained through introspection, assessments,... View Details
    • 02 Nov 2016
    • HBS Seminar

    Gillian Hadfield, University of California, Gould School of Law

      Shunyuan Zhang

      Shunyuan Zhang is an assistant professor in the Marketing unit at Harvard Business School. She teaches the first-year Marketing course in the MBA required curriculum.

      Professor Zhang studies the sharing economy and the marketing problems that the dynamics of... View Details

      Keywords: e-commerce industry; high technology; retailing

        Mitchell B. Weiss

        Mitch Weiss is the Richard L. Menschel Professor of Management Practice at the Harvard Business School. He created and teaches the school's course on Public Entrepreneurship—on public leaders and private entrepreneurs who invent a difference in the... View Details

        • Program

        Leading in the Digital Era

        Summary New digital technologies, data analytics, and new applications of artificial intelligence (AI) are rapidly changing the expectations of customers, employees, and other stakeholders. Though many of... View Details
        • Web

        HBS Working Knowledge – Harvard Business School Faculty Research

        if they want to earn trust and remain competitive. How Humans Outshine AI in Adapting to Change by Rachel Layne 26 MAR 2024 | Research & Ideas Could artificial intelligence systems eventually perform... View Details
        • Teaching Interest

        Overview

        Paul is primarily interested in teaching data science to management students through the case method. This includes technical topics (programming and statistics) as well as higher-level management issues (digital transformation, data governance, etc.) As a research... View Details
        Keywords: A/B Testing; AI; AI Algorithms; AI Creativity; Algorithm; Algorithm Bias; Algorithmic Bias; Algorithmic Fairness; Algorithms; Analytics; Application Program Interface; Artificial Intelligence; Causality; Causal Inference; Computing; Computers; Data Analysis; Data Analytics; Data Architecture; Data As A Service; Data Centers; Data Governance; Data Labeling; Data Management; Data Manipulation; Data Mining; Data Ownership; Data Privacy; Data Protection; Data Science; Data Science And Analytics Management; Data Scientists; Data Security; Data Sharing; Data Strategy; Data Visualization; Database; Data-driven Decision-making; Data-driven Management; Data-driven Operations; Datathon; Economics Of AI; Economics Of Innovation; Economics Of Information System; Economics Of Science; Forecast; Forecast Accuracy; Forecasting; Forecasting And Prediction; Information Technology; Machine Learning; Machine Learning Models; Prediction; Prediction Error; Predictive Analytics; Predictive Models; Analysis; AI and Machine Learning; Analytics and Data Science; Applications and Software; Digital Transformation; Information Management; Digital Strategy; Technology Adoption
        • July 2019 (Revised May 2021)
        • Case

        Acelerex

        By: John R. Wells and Benjamin Weinstock
        In early 2019, Randell Johnson, Founder and Chief Executive of Acelerex, was reflecting on the company’s first year of rapid growth and the challenges of scaling the business that lay ahead. Acelerex was riding the waves of change taking place in electrical power grids... View Details
        Keywords: Energy; Energy Sources; Growth Management; Expansion; Global Strategy; Cash Flow; Energy Industry; Web Services Industry; Consulting Industry
        Related
        • 05 Feb 2024
        • Research & Ideas

        The Middle Manager of the Future: More Coaching, Less Commanding

        American Journal of Sociology. While artificial intelligence promises to transform the workplace and disrupt the organizational chart, Zhang’s research suggests that middle managers will still play a key... View Details
        Keywords: by Ben Rand
        • Web

        Live from Klarman Hall - Alumni

        priorities, which will strengthen and accelerate the School’s impact in the world. Video Recording Competing in the Age of AI 10:00–11:15 a.m. EDT Speaker: Karim Lakhani , Dorothy and Michael Hintze Professor of Business Administration We have entered a new era in... View Details

          Matt DosSantos DiSorbo

          I am a PhD student in the Technology and Operations Management Unit. My research focuses on Human-AI Collaboration. My advisor is Professor Kris Johnson Ferreira. Prior to HBS, I obtained an A.B. in Statistics from Harvard College and worked at BlackRock in New York... View Details

            Isamar Troncoso

            Isamar Troncoso is an Assistant Professor of Business Administration in the Marketing Unit at HBS. She teaches the Marketing course in the MBA required curriculum.

            Professor Troncoso studies problems related to digital marketplaces and new technologies. She... View Details

            Keywords: e-commerce industry; high technology; retailing
            • Web

            Marketing - Doctoral

            & Students by Interest Analytics Eva Ascarza Kris Johnson Ferreira Ayelet Israeli Michael Lingzhi Li Edward McFowland III Antonio Moreno Seth Neel Elisabeth C. Paulson Isamar Troncoso Jeremy Yang Shunyuan Zhang Artificial View Details