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Show Results For
- All HBS Web
(829)
- News (126)
- Research (568)
- Events (3)
- Multimedia (2)
- Faculty Publications (238)
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- 16 Aug 2004
- Research & Ideas
Luxury Isn’t What It Used to Be
even more vigorously to assert who they are socially, psychically, and culturally," remarks Koehn. "As a value proposition, luxury goods are very sensitive to timing and ego." Adaptation, however, is a risky business.... View Details
- 23 Oct 2012
- First Look
First Look: October 23
competition is restricted. Using 28 million vehicle emissions tests from more than 11,000 facilities, we show that increased competition is associated with greater inspection leniency, a service quality attribute that customers value but... View Details
Keywords: Sean Silverthorne
- 02 Jul 2013
- First Look
First Look: July 2
that the choices a VC makes when negotiating can contain important clues about her assessments and expectations. Above all, when you're negotiating with a VC, think not only about what will look good in a press release today but also about what will help you create and... View Details
Keywords: Anna Secino
- 16 Jul 2013
- First Look
First Look: July 16
more or less effective? Does bundling serve as a complement or substitute to network effects? To address these questions, we develop a consumer-choice model from micro-foundations to capture the essentials of our setting, the handheld... View Details
Keywords: Anna Secino
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
Breakthrough Service is Different.” What is your definition of breakthrough service, and why is it different? Sasser: Breakthrough services are those that provide extraordinary results and a high-quality experience for customers and employees alike, high View Details
- 21 May 2018
- HBS Case
How Would You Price One of the World's Great Watches?
watchmakers to put the most pristine parts, screws, and oil in the perfect locations. “When you think about capturing value from innovations, pricing is quite possibly the most important decision that you’ll... View Details
- 14 May 2019
- Research & Ideas
Ethics Bots and Other Ways to Move Your Code of Business Conduct Beyond Puffery
lengthy document expressed six broad core values including “Client Value Creation,” “Integrity,” and “Respect for the Individual.” They sounded great, but in reality made it hard for its 400,000 global... View Details
Keywords: by Michael Blanding
- 04 Dec 2018
- First Look
New Research and Ideas, December 4, 2018
to the complementary assets of the incumbent. At the same time, value creation presents opportunities for value capture by either party, where View Details
Keywords: Dina Gerdeman
- 30 Aug 2016
- First Look
August 30, 2016
economy or aggregation of citizens’ preferences, government preferences are present biased, resulting in an over accumulation of debt. Calibrating this parameter with values in the literature, the model can reproduce debt levels and... View Details
Keywords: Carmen Nobel
- 10 Jan 2005
- Research & Ideas
Professors Introduce Valuation Software
In an age when mergers, acquisitions, and spin-offs are increasingly common in business, you need a new skill in your kit bag: the ability to analyze and value potential partners, deals, investments—even your own company. The Business... View Details
Keywords: by Sean Silverthorne
- 09 Feb 2012
- Sharpening Your Skills
Sharpening Your Skills: Online Marketing
viewer. New experimental research by Thales S. Teixeira looks at how advertisers can effectively capture and keep viewers' attention by evoking certain emotional responses.Key concepts include: In a recent experiment, participants watched... View Details
- 11 Jun 2001
- Research & Ideas
E-Commerce Unplugged
channel, a mobile Internet or a substitute for PCs. Rather, it is a new aspect of consumerism and a much more powerful way to speak with consumers. Unleashing the value of m-commerce requires understanding the role that mobility plays in... View Details
Keywords: by Nitin Nohria & Marty Leestma
- 23 Jul 2008
- Sharpening Your Skills
Sharpening Your Skills: Balanced Scorecard in Action
a Balanced Scorecard program. The purpose of an OSM is to unlock value by making strategy execution a distinct and recognized competency in an organization. Does The Bsc Work In Testing Strategy? Working Paper: Testing Strategy with... View Details
- 18 Sep 2013
- Research & Ideas
Unspoken Cues: Encouraging Morals Without Mandates
Many institutions promote and even mandate moral behavior and values among their members, but how they do it differs greatly. Some organizations such as religious groups may proscribe very specifically what is acceptable behavior—think... View Details
- 30 Apr 2019
- First Look
New Research and Ideas, April 30, 2019
diversity as important capture benefits from it. While those that don’t, don’t. The researchers outline three main reasons why opinions about the value of diversity matter so much to the actual View Details
Keywords: Dina Gerdeman
- 12 Oct 2006
- First Look
First Look: October 12, 2006
note: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=806148 Legal Aspects of Management: Increasing and Capturing the Value of Knowledge Assets, Module Note Harvard Business School Note... View Details
Keywords: Sean Silverthorne
- 15 Nov 2004
- Research & Ideas
Solving the Health Care Conundrum
The U.S. health care industry is unique in that despite the presence of significant competition, which usually drives increased value through decreased costs and improved quality, the nature of the competition in health care has been... View Details
- 23 Oct 2018
- First Look
New Research and Ideas, October 23, 2018
formulate strategy in large, evolving technical systems. I argue that the points of value creation and value capture in a technical system are the system’s bottlenecks.... View Details
Keywords: Dina Gerdeman
- 25 Jul 2006
- First Look
First Look: July 25, 2006
in individual information processing steps of the S&OP process, a tradeoff which to our knowledge has not been highlighted in the supply chain management literature. Download working paper: http://www.hbs.edu/research/pdf/07-001.pdf Optimal View Details
Keywords: Sean Silverthorne
- 23 May 2011
- Research & Ideas
Corporate Sustainability Reporting: It’s Effective
environmental, social, and governance (ESG) performance. The trend of mandatory sustainability reporting picked up steam as consumers, investors, and civil society in general increasingly demonstrated that they value the social... View Details
Keywords: by Michael Blanding