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  • 16 Oct 2023
  • HBS Case

Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

At the end of 2020—seven months after COVID-19 had sent the airline industry into a tailspin and five months after George Floyd’s murder by Minneapolis police provoked nationwide protests for racial justice—Delta Air Lines CEO Ed Bastian was moved to take more action... View Details
Keywords: by Lane Lambert; Air Transportation
  • Web

Topics - HBS Working Knowledge

Uncertainty (36) SWOT Analysis (5) Safety (13) Salesforce Management (18) Sales (30) Satisfaction (11) Saving (5) Science-Based Business (7) Science (237) Search Technology (22) Segmentation (1) Selection and Staffing (10) Service Delivery (14) Service Operations (13)... View Details
  • 12 Oct 1999
  • Research & Ideas

It Came in the First Ships: Capitalism in America

commerce, including several hundred from Massachusetts and Rhode Island. The total number of Africans transported to the New World was about 10 million. Their destination was usually Brazil or one of the Caribbean sugar islands, but some... View Details
Keywords: by Thomas K. McCraw
  • 25 Jan 2021
  • Book

In a Nutshell, Why American Capitalism Succeeded

How did the United States become the world’s center of business growth following its founding in 1776? Surely a number of nations had powerful natural resources, stable financial and legal institutions, and dynamic entrepreneurs over that same span. Why was American... View Details
Keywords: by Sean Silverthorne; Manufacturing
  • Portrait Project

Anika Ayyar

“Tell me a story,” I plead. Speaking in crisp Tamil, my grandmother transports me to the land of gods, kings, and ethereal demons where I eventually settle into sleep. Growing up, each of my four grandparents took turns telling me bedtime... View Details
  • 31 Mar 2008
  • HBS Case

JetBlue’s Valentine’s Day Crisis

You don't need to be a frequent flier to know that the friendly skies aren't so friendly anymore. Cramped, overloaded planes, flight delays, and bare-bones amenities are the norm on most of the legacy carriers. But low-cost airlines like Southwest and JetBlue have... View Details
Keywords: by Julia Hanna; Air Transportation
  • Web

Ruth Mulan Chu Chao Center | About

she embodied the spirit of the love of learning in this university community.” Also at the time of the gift, the Honorable Elaine L. Chao (MBA 1979), US Secretary of Labor from 2001 to 2009, subsequently US Secretary of Transportation... View Details

    William A. Sahlman

    William Sahlman is a Baker Foundation Professor of Business Administration at Harvard Business School.

    Mr. Sahlman received an A.B. degree in Economics from Princeton University (1972), an M.B.A. from Harvard University (1975), and a Ph.D. in Business... View Details

    Keywords: transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation; transportation
    • 08 Mar 2021
    • In Practice

    COVID Killed the Traditional Workplace. What Should Companies Do Now?

    A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
    Keywords: by Dina Gerdeman
    • Web

    Technology & Innovation - Faculty & Research

    Keywords: Energy Sources ; Alternative Energy ; Ship Transportation ; Environmental Regulation ; Environmental Sustainability ; Innovation and Management ; Green Technology ; Investment ; Corporate Social Responsibility and Impact ;... View Details
    • Web

    Business History - Faculty & Research

    Airlines considers re-entering the Argentinian market. Keywords: Business History ; Business and Government Relations ; Corporate Strategy ; Transformation ; Economy ; Air Transportation ; Air Transportation... View Details
    • 24 May 2018
    • Research & Ideas

    Distance Still Matters in Business, Despite the Internet

    a role: Communication costs, transportation costs, and search costs. Communication costs are lower on the internet because it is inexpensive to communicate with others, whether they are in the same building or across the world. View Details
    Keywords: by Sean Silverthorne; Transportation; Transportation; Transportation; Transportation; Transportation
    • January 2014
    • Case

    Emirates Airline: Connecting the Unconnected

    By: Juan Alcacer and John Clayton
    Narrates the story of Emirates, an airline founded in 1985 in Dubai that by 2013 was among the three largest commercial airlines in the world. The case emphasizes how Emirates capitalized on its location—a small city–state strategically located to reach ¾ of the world... View Details
    Keywords: Sustainable Competitive Advantage; Airlines; Multinational; Location Strategies; Geographic Location; Multinational Firms and Management; Air Transportation; Competitive Advantage; Business Strategy; Air Transportation Industry; Middle East; Dubai
    Related
    • Web

    Sample Student Projects - Institute For Strategy And Competitiveness

    Poultry Cluster in Brazil (2006) Bulgaria Bulgaria's Apparel Cluster (2007) Canada Alberta Energy Cluster (2010) Ontario Financial Services (2008) China Transportation and Logistics Cluster in Northeast China (2017) Wind Turbine Cluster... View Details
    • January 2015 (Revised October 2015)
    • Case

    Trouble at Tessei

    By: Ethan Bernstein and Ryan W. Buell
    In 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen ("bullet") trains. Operational mistakes, customer complaints, safety issues, and employee turnover are at or near all-time highs, even as the... View Details
    Keywords: Service Management; Employee Engagement; Employee Motivation; Leadership And Managing People; Quality Improvement; Efficiency; Japan; Operational Transparency; Employee Coordination; Transparency; Leadership; Service Delivery; Service Operations; Employees; Quality; Transportation Industry; Japan
    Related
    • Web

    Food & Agriculture - Business & Environment

    and nutrient management Supply chain innovations that reduce food waste and transportation impacts New product development innovations that shift demand toward less greenhouse gas emissions-intensive foods, including plant-based... View Details
    • Profile

    Yaoxin Ding

    Yaoxin Ding was born in a small, underdeveloped town in southeast China. Attracted to mobility technology and driven by a desire to “build out the infrastructure” of towns like his own, he studied traffic and transportation engineering as... View Details
    • June 1991 (Revised September 1996)
    • Case

    Human Resource Management at American Airlines

    American Airlines' strategy calls for continued growth, improvements in customer service, and cost reduction. This case examines the Human Resource Management system at American Airlines and its role in the airline's past and continued success. May be used with... View Details
    Keywords: Air Transportation; Management Systems; Human Resources; Business Strategy; Air Transportation Industry; United States
    Related
    • Web

    Confronting Climate Change - Business & Environment

    Cities Deploying resilient infrastructure The world is currently undergoing the largest wave of urban growth in human history. These population centers are especially at risk from sea level rise, hurricanes, and flooding. Transportation... View Details
    • 21 Jun 2011
    • First Look

    First Look: June 21

    Publications Civilization: The Six Ways the West Beat the Rest Author: Niall Ferguson Publication: Allen Lane/Penguin Press, 2011 An abstract is unavailable at this time. Review the book:... View Details
    Keywords: Sean Silverthorne