Filter Results:
(445)
Show Results For
- All HBS Web
(568)
- People (1)
- News (58)
- Research (445)
- Events (2)
- Multimedia (5)
- Faculty Publications (139)
Show Results For
- All HBS Web
(568)
- People (1)
- News (58)
- Research (445)
- Events (2)
- Multimedia (5)
- Faculty Publications (139)
Sort by
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
your biggest buckets of cost and rethinking those strategically in ways that give your customers something they value," notes Frei, the UPS Foundation Professor of Service Management at Harvard Business School. Morriss (HBS MBA '04),... View Details
- 16 Jul 2013
- First Look
First Look: July 16
managing strategic, intangible services in the context of Terrapin's more concrete focus historically. A serendipitous discovery leads the founders to consider how the firm could systematize its process... View Details
Keywords: Anna Secino
- 23 Mar 2016
- Research & Ideas
Researchers Prove C-Suite Gender Gap—but Can’t Explain It
professor at BI Norwegian Business School; and Joacim Tåg, program director at the Research Institute of Industrial Economics. In their study, comprising an entire nation of executives, the researchers systematically tried to suss out a... View Details
Keywords: by Carmen Nobel
- 28 May 2008
- First Look
First Look: May 28, 2008
on a systematic selection and analysis of articles, the paper outlines an emerging consensus on the definition and process of institutional entrepreneurship. It also presents the previously identified enabling conditions for, and reviews... View Details
Keywords: Martha Lagace
- 24 Oct 2017
- First Look
First Look at New Research and Ideas, October 24, 2017
October 2017 Management Science The Size of the LGBT Population and the Magnitude of Anti-Gay Sentiment Are Substantially Underestimated By: Coffman, Katherine Baldiga, Lucas C. Coffman, and Keith M. Marzilli Ericson Abstract—We... View Details
Keywords: Sean Silverthorne
- 13 Sep 2004
- Research & Ideas
Cash and the Woman-Owned Business
Building sufficient cash reserves to launch a business and managing subsequent fundraising are challenges for every entrepreneur, but they are particularly daunting tasks for women. Women often come up short of cash at start-up and, when... View Details
- 24 Jul 2006
- Research & Ideas
How Kayak Users Built a New Industry
was recently published in the working paper How User Innovations Become Commercial Products: A Theoretical Investigation and Case Study. The authors believe that their research "provides a first opportunity for both user-manufacturers and established manufacturers... View Details
- 11 Oct 2006
- Research & Ideas
The Success of Reverse Leveraged Buyouts
exception: So-called quick flips, such as the upcoming Hertz deal, have underperformed the market. In a new study, Lerner and Boston College's Jerry Cao studied 496 private-equity-led IPOs in the United States between 1980 and 2002. "There had been no View Details
- 25 Feb 2014
- First Look
First Look: February 25
in the country's economy during the past two decades, have brought together a group of economists and political scientists to systematically examine the impact of a wide range of factors affecting the economy's collapse, from the cost of... View Details
Keywords: Sean Silverthorne
- 25 Jun 2013
- First Look
First Look: June 25
governments have started to list state-owned enterprises, have selected professional managers to run them, and have given them more financial autonomy. We argue that the transformation from owner and manager... View Details
Keywords: Anna Secino
- 04 Mar 2002
- What Do You Think?
Why the Bull Market in Leadership Books?
... leadership of (especially people) assets." The timing of this "bull market," Chris Wolfington writes, may be accounted for by "the wave of managers who were hired at fast growing startups into leadership positions... View Details
Keywords: by James Heskett
- 17 Mar 2015
- First Look
First Look: March 17
volatility, whereas shadow banks tend to hold relatively liquid assets. Publisher's link: http://www.people.hbs.edu/shanson/banks_20150305_FINAL.pdf March 2015 Production and Operations Management Managing... View Details
Keywords: Sean Silverthorne
- 30 Apr 2001
- Research & Ideas
Entering the Age of Alliances
HP, like Merck, has a basic interest in increasing the supply of scientists. NSRC has focused on curriculum design and teacher training. HP's technical advice and the active involvement of its scientists and managers have lent a valuable... View Details
Keywords: by James Austin
- 16 May 2011
- Research & Ideas
What Loyalty? High-End Customers are First to Flee
customers who are more valuable over time. "One prescription from all of this is that managers should avoid service complacency—or the tendency to rely on preexisting service advantages—and invest more in proactively increasing... View Details
Keywords: by Julia Hanna
- 07 Apr 2003
- Research & Ideas
XTV: Xerox’s Attempted Recovery From “Fumbling the Future”
businesses. In reorganizing to capitalize on its technology, Xerox created a new entity in 1989, headed by Robert Adams, that effectively established a third phase for managing spin-offs. Adams had created a new business for Xerox out of... View Details
Keywords: by Henry Chesbrough
- 28 Sep 2009
- Research & Ideas
Improving Accountability at the World Bank
public participation, supported by improved staff incentives and performance appraisals. Systematically incorporate public participation in decision-making at each stage of its project/policy cycles. Improve the transparency of its... View Details
Keywords: by Alnoor Ebrahim
- 08 Jan 2008
- First Look
First Look: January 8, 2008
but I Want to Watch the Comedy Now: Intrapersonal Conflict and Myopia in Online DVD Rentals Authors:Katherine L. Milkman, Todd Rogers, and Max H. Bazerman Abstract We report on a field study demonstrating systematic differences between... View Details
Keywords: Martha Lagace
- 27 Feb 2018
- First Look
First Look at New Research and Ideas, February 27, 2018
Academy of Management Journal Deep Help in Complex Project Work: Guiding and Path-clearing Across Difficult Terrain By: Fisher, Colin M., Julianna Pillemer, and Teresa M. Amabile Abstract—How do teams working on complex projects get the... View Details
Keywords: Sean Silverthorne
- 06 Jun 2013
- Op-Ed
How to Do Away with the Dangers of Outsourcing
Staffing, risks, benefits, and regulatory compliance are all increasingly externalized, most often to parts of the world where need routinely trumps prudence. Rather than manage their own corporate assets, CEOs and other top executives of... View Details
- 25 Jan 2011
- First Look
First Look: Jan. 25
dynamic, historical account of the events that have shaped the brand over time. Using a particular type of brand biography, "the underdog," we empirically show how managers can strategically use brand biographies in brand... View Details
Keywords: Sean Silverthorne