Standard Operating Procedures - Publications - Faculty & Research

22 Jul 2014
First Look

First Look: July 22

use process mapping and time-driven activity-based costing to measure the costs of treating patients over a complete cycle of care for a specific medical condition. With valid outcome and cost information, managers and clinicians can View Details

Keywords: Sean Silverthorne

November 2022
Case

The Battle Among Channels for Marketing Pharmaceuticals: UpScript, Pharmacy Benefit Managers, and Direct-to-Consumer Sales

By: Regina E. Herzlinger and Tiffany Farrell

Can an online, direct-to-consumer pharmacy both improve the quality and speed of care for patients who need branded drugs and stabilize profits for pharmaceutical manufacturers? UpScript, after years spent achieving legal and regulatory compliance and simultaneous... View Details

Keywords: DTC; Internet and the Web; Marketing Channels; Customer Value and Value Chain; Governing Rules, Regulations, and Reforms; Competitive Strategy; Service Delivery; Growth and Development Strategy; Pharmaceutical Industry; Health Industry; Retail Industry

Citation

Educators

Purchase

15 Aug 2023
HBS Case

(Virtual) Reality Check: How Long Before We Live in the 'Metaverse'?

technological fiefdoms, similar to how social networks and mobile app stores operate today? The answer is not yet clear—and may not be for years to come. When will the metaverse make a splash? “For the last 10 years, metaverse and virtual... View Details

Keywords: by Jay Fitzgerald; Technology; Computer; Information Technology

08 Mar 2021
In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details

Keywords: by Dina Gerdeman

July–August 2019
Article

Coupling Labor Codes of Conduct and Supplier Labor Practices: The Role of Internal Structural Conditions

By: Yanhua Bird, Jodi L. Short and Michael W. Toffel

Exploitive working conditions have spurred companies to pressure their suppliers to adopt labor codes of conduct and to conform their labor practices to the standards set forth in those codes. Yet little is known about whether organizational structures such as codes... View Details

Keywords: Organization Theory; Economic Sociology; Social Responsibility; Sustainability; Auditing; Process Improvement; Organizational Structure; Corporate Social Responsibility and Impact; Supply Chain; Labor; Working Conditions

Citation

Find at Harvard

Read Now

07 Jul 2008
Research & Ideas

Innovation Corrupted: How Managers Can Avoid Another Enron

"reserve requirement" to back up supply commitments. Enron had a major advantage over competitors as a middleman between producers and consumers because it operated one of the nation's largest natural gas pipeline networks.... View Details

Keywords: by Martha Lagace; Energy; Utilities

Web

Food & Agriculture - Business & Environment

Strategy and Business Operations, Pattern Ag David Chan HBS MBA 2018, Chief Operating Officer & Co-Founder, FarmTogether “I’m committed to solving climate change by setting high environmental, social, and governance (ESG) View Details

27 Apr 2010
First Look

First Look: April 27

make clear, business education is at a major crossroads. For decades, MBA graduates from top-tier schools set the standard for cutting-edge business knowledge and skills. Now the business world has changed, say the authors of Rethinking... View Details

Keywords: Martha Lagace

Web

Business & Environment - Faculty & Research

transient investors. This result is more pronounced for firms with high growth opportunities, not controlled by a family, operating in 'sin' industries, and exhibiting commitment to IR. I find that the results are robust to the inclusion... View Details

28 Feb 2022
Research & Ideas

How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

cues. While standardized scripts, automation, and training that emphasizes cultural awareness can go a long way in preventing bias, managers must set the right tone and hold their teams accountable. Managers must also realize, the... View Details

Keywords: by Pamela Reynolds

15 Jul 2013
Research & Ideas

Five Imperatives for Improving Health Care

necessarily contribute to overall value," Huckman says. "Think about a company that runs very profitable hospitals. Are they profitable because they've figured out how to offer high quality care at low cost? Or are they profitable because they've figured out... View Details

Keywords: by Carmen Nobel; Health

30 Mar 2003
Research & Ideas

The Future of IT Consulting

taking shape. Until recently, there had been an IBM de facto industry standard for the operating system, and a de facto standard in the use of COBOL for applications... View Details

Keywords: by Sarah Jane Johnston; Consulting

16 Apr 2001
Research & Ideas

Strategy and the Internet

competitive advantage—by operating at a lower cost, by commanding a premium price, or by doing both. Cost and price advantages can be achieved in two ways. One is operational effectiveness—doing the same... View Details

Keywords: by Michael E. Porter

24 Oct 2018
Sharpening Your Skills

Startup or Established Company? Which Is Best for You?

roles that have outgrown their experience. Read more about the impact of Hypergrowth situations written by my friend at Reboot, Khalid Halim, for First Round. Mature companies with experienced leadership. These organizations have all the View Details

Keywords: by Julia B. Austin

07 Mar 2023
Blog Post

Deconstructing LEGO’s Decarbonization

implications of collaboration versus IP protection for competitive advantage. Cooperation can standardize processes that catapult an industry toward emission reductions while minimizing investment risks. Despite the challenges it faces,... View Details

Web

Topics - HBS Working Knowledge

Newspapers (6) Non-Governmental Organizations (10) Non-Renewable Energy (2) Nonprofit Organizations (55) Nonverbal Communication (2) Online Advertising (16) Online Technology (32) Open Source Distribution (18) Operations (228)... View Details

04 Apr 2024
News

The Making of a Medical Milestone

On March 16, doctors at the Massachusetts General Hospital made history when they successfully transplanted a kidney from a genetically modified pig to a living human. The groundbreaking procedure marked a significant milestone in... View Details

Keywords: Margie Kelley

03 Oct 2005
Research & Ideas

The Truck Driver Who Reinvented Shipping

additional trucks and hired a team of drivers, a move that enabled him to get off the road and look for new customers. For the next two years, his business thrived, but when poor economic conditions forced many of his newly won customers to withdraw their contracts,... View Details

Keywords: by Anthony J. Mayo & Nitin Nohria; Manufacturing; Transportation; Aerospace

25 Jul 2006
First Look

First Look: July 25, 2006

pursued flexible business strategies beyond its "core" business, even distributing condoms. It maintained a high standard of corporate ethics. It was effective at building contacts with local business and government elites,... View Details