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01 Jun 2018
News

Case Study: Tip the Scale

be maintained. —Don Cottle (MBA 1961) Try establishing several serial assembly lines with small buffers in between. The buffer is an indicator of where more staff is needed. This optimization could be done according to Kanban principles. It allows for a more flexible... View Details

January 2013 (Revised July 2014)
Case

Chorus and Telecom: Building the Boards (A)

By: Boris Groysberg and Sarah L. Abbott

In 2011, Sarah Naudé and Matt Stanley sat down with the chairman of Telecom New Zealand, Wayne Boyd. Telecom, a publicly listed company and the largest telecom provider in New Zealand, was being divided into two publicly traded companies, Chorus, a telecom... View Details

Keywords: Board Of Directors; Women's Empowerment; Governance; Leadership; Selection and Staffing; Organizational Structure; Decision Making; Human Resources; Diversity; Telecommunications Industry; New Zealand

June 1990 (Revised March 1991)
Supplement

Jonah Creighton (B)

By: Anne Donnellon and Joshua D. Margolis

Covers Jonah's two-hour meeting with the company's executive vice president who is next in line to become president, and the outcome of the discriminatory hiring incident that initially troubled Jonah. View Details

Keywords: Selection and Staffing; Outcome or Result; Problems and Challenges; Prejudice and Bias

27 Jan 2014
News

Why I Hired an Executive with Mental Illness

Keywords: mental illness; employee management; competititve advantage; workplace diversity

January 1992 (Revised April 1993)
Case

FBO, Inc.

By: Steven C. Wheelwright

FBO, Inc. is a fixed-base operator at a large metropolitan airport. The general manager must decide if the current pooling format is the appropriate way to staff the commercial refueling operations. If pooling is deemed inappropriate then the implementation of a... View Details

Keywords: Selection and Staffing; Labor Unions; Operations; Labor and Management Relations; Aerospace Industry

Profile

Casey Gerald

Casey applied, and was accepted into, HBS’ deferred admission 2+2 program, using the two years of work experience to explore options in both social policy and business: the former, through staffing assignments at the Center for American... View Details

20 Apr 2017
Blog Post

Why I Love My Job: Ching Ching Chen On Her Passion For the Music Industry

labels and streaming services. What is your most memorable moment on the job? The highlight of my summer internship, was getting staffed on projects with some of my music industry heroes including Jeff Bhasker (Grammy Winner for Producer... View Details

Keywords: Entertainment / Media / Sports

March 2021 (Revised September 2021)
Case

Applied: Using Behavioral Science to Debias Hiring

By: Ashley Whillans and Jeff Polzer

The UK government’s Behavioural Insights Team (BIT) needed to hire a new associate and were trying to increase the diversity of their job candidates. This decision was based on academic research showing that recruiters and managers often fell into common traps like... View Details

Keywords: Hiring; Bias; Behavioral Science; Selection and Staffing; Diversity; Prejudice and Bias; Information Technology; Recruitment

November–December 2023
Article

Look the Part? The Role of Profile Pictures in Online Labor Markets

By: Isamar Troncoso and Lan Luo

Profile pictures are a key component of many freelancing platforms, a design choice that can impact hiring and matching outcomes. In this paper, we examine how appearance-based perceptions of a freelancer’s fit for the job (i.e., whether a freelancer "looks the part"... View Details

Keywords: Freelancers; Gig Workers; Demographics; Prejudice and Bias; Selection and Staffing; Jobs and Positions; Analytics and Data Science

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July 2013
Supplement

Interview with Bill Allen and Maria Pejter: A.P. Møller - Maersk Group

By: Boris Groysberg

In 2012, Bill Allen and Maria Pejter, of Maersk Group's Human Resources Department, sat down to consider some key aspects of Maersk's talent management strategy. In this video, Allen and Pejter discuss in some greater detail some of the challenges they faced as... View Details

Keywords: Organizational Development; Human Resource Management; Talent Management; Organizational Change And Transformation; Corporate Culture; Hiring; Employee Training; Strategy; Selection and Staffing; Talent and Talent Management; Training; Retention; Diversity; Denmark

2024
White Paper

Hidden Workers: The Case for Caregivers

By: Joseph B. Fuller, Manjari Raman and Francis Hintermann

Keywords: Labor; Work-Life Balance; Selection and Staffing; Retention

2025
Working Paper

Choosing and Using Information in Evaluation Decisions

By: Katherine Baldiga Coffman, Scott Kostyshak and Perihan O. Saygin

We use a controlled experiment to study how information acquisition impacts candidate evaluations. We provide evaluators with group-level information on performance and the opportunity to acquire additional, individual-level performance information before making a... View Details

Keywords: Discrimination; Beliefs; Stereotypes; Gender; Prejudice and Bias; Selection and Staffing; Performance Evaluation

June 2024
Background Note

Do Companies Overvalue External Talent?

By: Boris Groysberg and Robin Abrahams

When looking to fill a position above entry level, companies have two choices: transfer/promote an internal candidate, or hire from the outside. Anecdote and research alike show that external hires are usually offered a higher starting salary than internal candidates. View Details

Keywords: Compensation and Benefits; Selection and Staffing; Job Offer

February 1997 (Revised July 1997)
Case

Vermeer Technologies (A): A Company Is Born

By: Ashish Nanda

Charles Ferguson has just heard from a venture capital (VC) consortium that it is willing to finance Vermeer Technologies, a company he has cofounded for developing Internet software. The funds are sorely needed, but the VCs have imposed some onerous conditions,... View Details

Keywords: Venture Capital; Selection and Staffing; Applications and Software; Entrepreneurship; Information Technology Industry

Article

Can They Take It with Them? The Portability of Star Knowledge Workers' Performance: Myth or Reality

By: Boris Groysberg, Linda-Eling Lee and Ashish Nanda

This paper examines the portability of star security analysts' performance. Star analysts who switched employers experienced an immediate decline in performance that persisted for at least five years. This decline was most pronounced among star analysts who moved to... View Details

Keywords: Firm Performance; Hiring; Employee Selection; Employee Retention; Knowledge; Employees; Selection and Staffing; Retention; Performance; Competitive Advantage; Financial Services Industry

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September 2009
Case

CapitaLand Ltd: CEO Selection

By: Thomas J. DeLong, Michael Shih-ta Chen and G.A. Donovan

In September 2007, the Group President of CapitaLand has to select a new CEO for a key subsidiary. The case presents the profiles of three candidates—two internal and one external—and ends with the senior management team debating the candidates' merits. View Details

Keywords: Selection and Staffing; Management Teams; Managerial Roles; Personal Characteristics

September 2023 (Revised June 2024)
Technical Note

Note on the Evolving Landscape of HR Tech

By: Joseph Pacelli and Alexis Lefort

Keywords: Recruitment; Retention; Selection and Staffing; Organizational Culture; Talent and Talent Management; United States

July 2010
Teaching Note

Managing Creativity at Shanghai Tang (TN)

By: Roy Y.J. Chua and Lisa Kwan

Teaching Note for 410018. View Details

Keywords: Creativity; Brands and Branding; Financial Crisis; Selection and Staffing; Leadership; Luxury; Arts; Fashion Industry; Apparel and Accessories Industry

April 1999 (Revised August 2000)
Case

Compaq Computer: Focus Groups

By: David E. Bell and Ann Leamon

Gives the final report, both results and methodology, of the focus group on Compaq Computer's new consumer notebook. Describes the groups, selection method, and methodology in detail. Should Compaq base its product design on the opinions of 64 people? Must be used with... View Details

Keywords: Selection and Staffing; Management Analysis, Tools, and Techniques; Product Design; Outcome or Result; Corporate Strategy; Computer Industry

01 Mar 2008
News

Avoiding a Succession Crisis

The rapid changes at Merrill Lynch and Citigroup highlight the problem many firms face as they consider succession. What we are seeing should be surprising and disturbing to us all: At investment banks of great importance, the board of directors has decided to change... View Details

Keywords: Joseph L. Bower; Management of Companies and Enterprises; Management

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