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Show Results For
- All HBS Web
(628)
- People (2)
- News (162)
- Research (357)
- Multimedia (5)
- Faculty Publications (133)
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- 21 Nov 2016
- Research & Ideas
It Matters That Your CEO Doesn't Know Much About Sales
really a misnomer to call planning strategic,” he says. Rather, most planning is an annual affair linked to the budget process, routinely taking four or five months to complete. “But sales must respond customer by customer in market time,... View Details
Keywords: by Michael Blanding
- 10 Dec 2012
- Research & Ideas
Why We Blab Our Intimate Secrets on Facebook
targeted advertising for the same reason: they didn't want anyone tracking their behavior. On the other hand, millions of people routinely share the most intimate details of their lives via various social media sites. With a series of... View Details
Keywords: by Carmen Nobel
- 11 Jun 2012
- Research & Ideas
When Business Competition Harms Society
repairs and routine service. "The short-term benefit of failing a vehicle pales in comparison to the long-term benefit of retaining the customer's service and repair business," the paper explains. "Annual service and repair... View Details
- 26 Mar 2019
- First Look
New Research and Ideas, March 26, 2019
and routine sequences possible. This abridged version of the note does not reference the case "OXXO's Turf War Against Extra." It is intended to be used in a classroom setting where "OXXO's Turf War Against Extra" is also being taught,... View Details
Keywords: Dina Gerdeman
- 03 May 2004
- Research & Ideas
Business History around the World
Much management theory stresses how firm-specific resources—especially knowledge—accumulate over time, and become embedded in distinctive routines or cultures which shape the competitive advantage of firms. Business historians are in a... View Details
Keywords: by Cynthia Churchwell
- 30 Jun 2009
- First Look
First Look: June 30
theorists differ as to whether exploitation undermines or enhances exploration. The debate reflects a gap—the missing theoretical mechanism by which organizations break free of old routines and discover new ones. We propose that the... View Details
Keywords: Martha Lagace
- 12 Jun 2006
- Research & Ideas
The Promise of Channel Stewardship
But in most scenarios, distribution channels, taken as a whole, seem more like a repository of lost opportunities than an effective delivery system that appropriately serves and rewards all participants. Powerful channel members routinely... View Details
- 05 Mar 2019
- First Look
New Research and Ideas, March 5, 2019
customers routinely selected cards that although profitable for the bank could be a poor fit for customers’ needs—leading to low satisfaction scores, cancellations, and occasionally, financial distress. To that end, the company’s... View Details
Keywords: Dina Gerdeman
- 10 Nov 2014
- HBS Case
How Restaurants in Lima and Copenhagen Became Best in the World
these questions. Located in Copenhagen, restaurant Noma routinely tops best restaurant lists. That's in large part due to the singular vision of chef-owner René Redzepi, who is obsessive about using local ingredients (only coffee is... View Details
- 18 Feb 2013
- Research & Ideas
Breaking Through a Growth Stall
costs and profit margins; initial sales also influence the venture's trajectory of organizational skills because firms develop capabilities and routines in interactions with customers. There is also an opportunity cost: money, time, and... View Details
Keywords: by Sean Silverthorne
- 19 Jul 2011
- Research & Ideas
Rupert Murdoch and the Seeds of Moral Hazard
ethical, and legal standards. A well-regarded financier I know routinely beats out others for deals while remaining a very gracious winner who doesn't swagger and always has a little something to share. His competitors or opponents up end... View Details
- 09 Feb 2010
- First Look
First Look: Feb. 9
function while others are only peripheral. The dynamics of how such "core-periphery" structures evolve and become embedded in a firm's innovation routines has been shown to be a major factor in predicting survival, especially in... View Details
Keywords: Martha Lagace
- 13 Dec 2004
- Research & Ideas
How Leaders Create Winning Streaks
the organizational structures and routines for accountability, collaboration, and initiative. External confidence: This is confidence that external stakeholders, based on their positive expectations produced by the previous three levels... View Details
Keywords: by Rosabeth Moss Kanter & Walter Kiechel
- 11 Mar 2014
- First Look
First Look: March 11
professional learning and development, which may be enhanced by informal routine interactions with colleagues. Some physicians, such as those in solo practice, may have less opportunity for peer interaction, negatively influencing their... View Details
Keywords: Sean Silverthorne
- 15 Aug 2017
- First Look
First Look at New Research and Ideas, August 15, 2017
National Programme for Prevention and Control of Cancer, Diabetes, Cardiovascular Diseases and Stroke seeks to increase capacity building, screening, referral, and management of NCDs across India and includes community-based outreach and screening programs. The... View Details
Keywords: Sean Silverthorne
- 19 Jan 2016
- First Look
January 19, 2016
emphasize users over producers. Large parts of the knowledge economy now routinely rely on users, communities, and open innovation approaches to solve important technological and organizational problems. This view of innovation, pioneered... View Details
Keywords: Sean Silverthorne
- 17 Apr 2012
- First Look
First Look: April 17
develop the concept of interconnectedness as four conditions of an internal supply chain: a focus on system-rather than individual department-performance; routines within departments that are connected to current customers' needs;... View Details
Keywords: Carmen Nobel
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
words, you also need a management plan for your customers. To return to our manufacturing metaphor, the special challenge of service delivery is that your customers routinely wander onto the shop floor-unannounced-and tinker with the... View Details
- 27 Sep 2010
- Research & Ideas
Customer Experts Lose Influence When Teams are Pressured
the project we often slipped into routines that didn't leverage each person's expertise as well as we might have. At the time, though, I was too caught up in the work itself to reflect on why that happened. When I began researching this... View Details
Keywords: by Sarah Jane Gilbert
- 06 Sep 2016
- First Look
September 6, 2016
position is unreasonable, it may make little sense to be reasonable yourself. But if everyone routinely came to a dispute with a realistic starting position, the offers would be more or less aligned, and any negotiation that followed... View Details
Keywords: Carmen Nobel