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Show Results For
- All HBS Web
(3,893)
- People (16)
- News (908)
- Research (2,472)
- Events (27)
- Multimedia (47)
- Faculty Publications (1,851)
- 1999
- Working Paper
Marshall Field, 1834-1906: The Retail Brand as a Customer Experience
By: Nancy F. Koehn
- September 1990 (Revised July 1992)
- Case
May Department Stores Co.: David Farrell's Search for Retailing Excellence
Pearson, Andrall E. "May Department Stores Co.: David Farrell's Search for Retailing Excellence." Harvard Business School Case 391-015, September 1990. (Revised July 1992.)
- 21 Jun 2022
- News
Asian Grocery Retailers Hit Hard by Import Costs and Delays
- March 2019
- Technical Note
Control or Flexibility? Structured Empowerment Offers Both—Lessons from Retail & Service Chains (Abridged)
By: Tatiana Sandino
This note explains how several retail and service organizations use a practice described here as “structured empowerment” to balance control and flexibility as they grow. I define structured empowerment as a practice that grants employees both (a) the power to make... View Details
Keywords: Service Operations; Standards; Employees; Service Delivery; Decision Making; Power and Influence; Retail Industry; Retail Industry
Sandino, Tatiana. "Control or Flexibility? Structured Empowerment Offers Both—Lessons from Retail & Service Chains (Abridged)." Harvard Business School Technical Note 119-088, March 2019.
- 16 Jun 2020
- News
What Will the Retail Experience of the Future Look Like?
- 01 Jun 2020
- Working Paper Summaries
Rebates in the Pharmaceutical Industry: Evidence from Medicines Sold in Retail Pharmacies in the U.S.
- March 2018 (Revised March 2019)
- Technical Note
Control or Flexibility? Structured Empowerment Offers Both — Lessons from Retail & Service Chains
By: Tatiana Sandino
This note explains how several retail and service organizations use a practice described here as “structured empowerment” to balance control and flexibility as they grow. I define structured empowerment as a practice that grants employees both (a) the power to make... View Details
Keywords: Service Operations; Standards; Employees; Service Delivery; Decision Making; Power and Influence; Retail Industry; Retail Industry
Sandino, Tatiana. "Control or Flexibility? Structured Empowerment Offers Both — Lessons from Retail & Service Chains." Harvard Business School Technical Note 118-082, March 2018. (Revised March 2019.)
- August 2023
- Supplement
Zurich Insurance (B): Re-Establishing a Leading Market Position in Retail
By: Ramon Casadesus-Masanell, Stefano Brusoni, Claudio Freser, Karolin Frankenberger and Ana Procopio Schoen
Casadesus-Masanell, Ramon, Stefano Brusoni, Claudio Freser, Karolin Frankenberger, and Ana Procopio Schoen. "Zurich Insurance (B): Re-Establishing a Leading Market Position in Retail." Harvard Business School Supplement 724-365, August 2023.
- spring 1996
- Article
The Effect of Manufacturer Advertising on Retail and Wholesale Margins
By: R. Lal and C. Narasimhan
Keywords: Advertising
Lal, R., and C. Narasimhan. "The Effect of Manufacturer Advertising on Retail and Wholesale Margins." Marketing Science (spring 1996).
- Article
Consumer Behavior, Retailer Power and Performance in Consumer Goods Industries
By: M. E. Porter
Keywords: Consumer Behavior; Performance; Goods and Commodities; Supply and Industry; Consumer Products Industry
Porter, M. E. "Consumer Behavior, Retailer Power and Performance in Consumer Goods Industries." Review of Economics and Statistics 56, no. 4 (November 1974): 419–436.
- 13 Apr 2009
- News
The Shifting Paradigm: Rules Being Redefined For Fashion and Retail
- June 2009 (Revised March 2010)
- Teaching Note
Finland's S Group: Competing with a Cooperative Approach to Retail (TN)
By: Ramon Casadesus-Masanell, Jordan Mitchell and Samuli Skurnik
Teaching Note for [709409]. View Details
- 05 Jun 2017
- Working Paper Summaries
Cellophane, the New Visuality, and the Creation of Self-Service Food Retailing
- January 2008 (Revised August 2012)
- Case
Retail Sales of Health Insurance: Blue Cross Blue Shield of Florida
By: Regina E. Herzlinger and Grady Clouse
The BCBS of Florida is contemplating whether to enter the consumer-driven health care market and if so, whether to target such groups—and individuals—and in which of its geographic markets, and how. View Details
- April 1987 (Revised August 1987)
- Case
Sears, Roebuck and Co. and the Retail Financial Services Industry (B)
Christiansen, Evelyn T. "Sears, Roebuck and Co. and the Retail Financial Services Industry (B)." Harvard Business School Case 387-182, April 1987. (Revised August 1987.)
- 24 Oct 2018
- News
Is Retail Dying? Plus, How Are Companies Spending their Tax Cuts?
- 19 Mar 2024
- Video