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  • All HBS Web  (1,545)
    • People  (4)
    • News  (400)
    • Research  (942)
    • Events  (13)
    • Multimedia  (1)
  • Faculty Publications  (563)
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  • 01 Jun 2018
  • News

Ask the Expert: Star Search

retailer Wayfair. “They want to know, ‘Do I feel like I can add value and make a difference?’” Gulliver manages a 300-person team at Wayfair dedicated to helping the growing e-commerce company recruit and retain talent. Her role is... View Details
Keywords: Dan Morrell
  • 01 Oct 1996
  • News

Lasting Impressions

back even further, to his elementary school days, when he bought packages of light bulbs in bulk and sold them door-to-door in his neighborhood at slightly below retail prices. "I think I always wanted to have control over my future. We... View Details
Keywords: Deborah E. Blagg
  • 01 Jun 2001
  • News

Virtual Plant Tours and Beer Game Dysfunction

more willing to admit what they don’t understand when they’ve had the opportunity to explore the material interactively online. Sometimes using technology is the best way to prove a point, as the Technology and Operations Management (TOM)... View Details
Keywords: Business Schools & Computer & Management Training; Educational Services
  • 01 Dec 2010
  • News

Do Good: Eat Chocolate

nibs and raisins. Manufactured at a plant outside Medellín, Colombia, and sold at Whole Foods and gourmet specialty stores, sweetriot products are also available for purchase on Virgin America, at the outdoor equipment retailer REI, and... View Details
Keywords: Julia Hanna; candy; chocolate; Crop Production; Agriculture; Food Manufacturing; Manufacturing
  • 02 Sep 2014
  • News

New Fashion Brand Honors Grandmother's Stylish Legacy

Keywords: Retail Trade; Retail Trade
  • 01 Dec 2020
  • News

Digital Health Care: Empowering Consumers

in the growth of retail medical centers, too. If they are conveniently located, people will take care of minor medical issues, such as an ache, or a mole that might be cancerous. Most people also prefer them to hospitals overwhelmed with... View Details
Keywords: April White
  • 20 Mar 2017
  • News

Rent The Runway Cofounder Fleiss Bows out as Company Preps for IPO

Keywords: Nonstore Retailers; Nonstore Retailers
  • 01 Apr 2002
  • News

Stocking Up Can Build Customer Value

papers (and miss one or more possible sales) once a week, or one-seventh of the time. What's ignored in this equation, though, according to HBS professor David Bell, is that customers care how often a retailer runs out of stock. "The... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • 08 Jan 2025
  • News

Mapping Pain Points at the IRS

Having spent a decade helping retailers optimize customer service, Fumi Tamaki (MBA 2014) could not pass up the opportunity in June 2024 to take on the challenge of improving the customer experience at the government organization that serves more Americans annually... View Details
Keywords: Jennifer Myers; IRS; customer service; government service; Executive, Legislative, and Other General Government Support; Government
  • 11 Oct 2012
  • News

Answering the Doctor's Call

I’d say, ‘a doctor,’” says Downing. “I was always intrigued with medicine. I guess it’s just in my DNA.” But, as often happens with childhood dreams, Downing set aside his medical aspirations. His father had launched Downing Enterprises, a manufacturer of trade-show... View Details
Keywords: resumed education; nontraditional students; Health, Social Assistance
  • 01 Apr 1997
  • News

Facing the Music

actually released in 1995. The year brought no major new musical genre to generate album sales the way rap and alternative rock had in previous years. "Product returns from financially pinched retailers were very heavy last year,... View Details
Keywords: Marguerite Rigoglioso
  • 01 Dec 1996
  • News

An Entrepreneurial Journey

revenues. Busy managing several hundred employees and a network of 25 growers, Ruth Owades may not have time to smell the roses, but she's not complaining. « Back Supplies and Demand Sometimes a small inconvenience can lead to a revolution. The day in 1985 when View Details
  • 27 Jan 2016
  • News

Harvard MBA Hurdles Silicon Valley Gender Barrier

Keywords: Stitch Fix; Retail Trade; Retail Trade
  • 26 Oct 2010
  • News

Beautiful Deliveries

Keywords: makeup; beauty products; Retail Trade; Retail Trade
  • 01 Apr 2000
  • News

At Cyberposium, Amazon's Bezos Debunks Internet Myths

world," he said. "Probably more so because more business models are possible online." Myth #5: It's easier for bricks-and-mortar retailers to extend their business. Using books as an example, Bezos noted that online sellers are... View Details
  • 14 Nov 2014
  • News

Microsoft Xbox Alum’s New Game is Vida: High-tech Fashion That Does Good

Keywords: Retail Trade; Retail Trade
  • 01 Feb 1997
  • News

Doing It Your Way

reflection, he adds genetic engineering, specialty retail outlets, catalogue companies, restaurants, and superstores. But when Sahlman's attention turns to the present day, his answer is immediate and unqualified: the Internet. "In many... View Details
Keywords: Marguerite Rigoglioso (profiles by Linda Goodspeed, Elaine Gottlieb, Nancy O. Perry, and Judith A. Ross)
  • 26 Feb 2014
  • News

The First Five Years: Morgan Hermand-Waiche (MBA 2010)

pursue your dream career; I'm in NY.'). "After a lot of introspection, I realized that I was truly passionate about entrepreneurship; and even in the hardest moments, when I was facing the wall in difficult operational and financing... View Details
Keywords: online shopping; fashion; Retail Trade; Retail Trade; Retail Trade; Retail Trade
  • 25 Nov 2018
  • News

How This Entrepreneur Went From 200 Investor Rejections To A $300 Million Acquisition

Keywords: Retail Trade; Retail Trade
  • 04 Jun 2015
  • News

Can Silicon Valley Fix Women's Fashion?

Keywords: Retail Trade; Retail Trade
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