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Show Results For
- All HBS Web
(825)
- News (302)
- Research (355)
- Events (3)
- Multimedia (16)
- Faculty Publications (209)
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- 22 Jul 2015
- Research & Ideas
Name Your Price. Really.
"open fare" system; and Panera Bread runs four nonprofit "Panera Cares" locations with PWYW pricing. Oftentimes, businesses use the strategy as a promotion to get new customers, sometimes with a social tie-in for extra incentive—for example, a View Details
- 21 Oct 2024
- Research & Ideas
What Happens in Vegas Could Shape the Metaverse
first flocked to the area in the 1940s and worked together to build the entertainment hub it is today: a destination for gambling, trade shows, comedy, music, and some of the finest restaurants in the country. “It is simply the result of... View Details
- 06 Sep 2005
- Research & Ideas
When Product Variety Backfires
example would be laptop computers that vary in configuration, with one having a CD-ROM and another having a wireless modem. Entrees in a restaurant would be another example. In these cases, choosing one alternative provides you with some... View Details
- 14 Feb 2017
- First Look
First Look at New Research: February 14
Psychological Science Psychologically Informed Implementations of Sugary Drink Portion Limits By: John, Leslie, Grant Donnelly, and Christina Roberto Abstract—In 2012, the New York City Board of Health prohibited restaurants from selling... View Details
Keywords: Sean Silverthorne
- 03 May 2016
- First Look
First Look, May 3, 2016
take the lead in the introduction of a new order of things." That's what this book is about—innovation far more audacious than a new way to find a restaurant or a smart phone you can wear on your wrist. Amy C. Edmondson and Susan... View Details
Keywords: Sean Silverthorne
- 01 Oct 2013
- First Look
First Look: October 1
that can be performed. We argue that Natural Language Processing (NLP) can be used to improve the effectiveness of inspections by allowing cities to target restaurants that are most likely to have a hygiene violation. In this work, we... View Details
Keywords: Sean Silverthorne
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
Good and bad service experiences die hard. Who can forget the hotel receptionist who went above and beyond the call of duty to accommodate a last-minute change in travel plans in contrast to the sulky server at an expensive restaurant who... View Details
- 06 Nov 2018
- First Look
New Research and Ideas, November 6, 2018
results are affected by (a) the inspection outcomes at the inspector’s prior inspected establishment and (b) when the inspection occurs within an inspector’s daily schedule. Analyzing thousands of food safety inspections of restaurants... View Details
Keywords: Dina Gerdeman
- 12 Sep 2017
- First Look
First Look at New Research and Ideas, September 12, 2017
restaurants in the LA area and sold frozen dumplings and other Korean foods in Costco across the U.S., and KCON.tv, a digital media channel, were experiencing commercial success in the U.S. market. But at the same time, there was some... View Details
Keywords: Carmen Nobel
- 07 Nov 2017
- First Look
New Research and Ideas: November 7, 2017
Yelp data can complement government surveys by measuring economic activity in close to real time, at a granular level, and at almost any geographic scale. Changes in the number of businesses and restaurants reviewed on Yelp can predict... View Details
Keywords: Carmen Nobel
- 08 May 2018
- First Look
First Look at New Research and Ideas, May 8, 2018
and (b) when the inspection occurs within an inspector’s daily schedule. Analyzing thousands of food safety inspections of restaurants and other food-handling establishments, we find that inspectors cite more violations after inspecting... View Details
Keywords: Sean Silverthorne
- 05 Feb 2009
- Research & Ideas
In Praise of Marketing
alongside global brands. Retailing and distribution remain largely local. And American consumers show a desire for increasing cultural variety in their life experiences, eating more often at ethnic restaurants and vacationing more often... View Details
- 08 Nov 2011
- First Look
First Look: Nov. 8
industry to measure to what extent waiting-time performance impacts different firms' market shares and price decisions. We report on a large-scale empirical industrial organization study in which the demand equations for fast-food drive-thru View Details
Keywords: Sean Silverthorne
- 10 Nov 2015
- First Look
November 10, 2015
matching estimations, and regression discontinuity designs. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50067 Harvard Business School Case 315-049 Cravia: An Entrepreneurial Endeavor in Dubai Walid Hajj (HBS '95), CEO of Dubai-based View Details
Keywords: Sean Silverthorne
- 31 Mar 2009
- First Look
First Look: March 31, 2009
http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=509050 Shareholder Activists at Friendly Ice Cream (A1) Harvard Business School Case 109-013 Two activist investors, one a founder and one a hedge fund manager, seek to improve board oversight at a chain... View Details
Keywords: Martha Lagace
- 17 Apr 2007
- First Look
First Look: April 17, 2007
Case 806-069 Randall Fojtasek, a partner at Brazos Private Equity Partners, must decide whether to invest more money in Cheddar's restaurant chain, which the firm invested in 10 months earlier. The incremental investment would fund a real... View Details
Keywords: Martha Lagace
- 27 May 2020
- Research & Ideas
What South Korea Teaches the World About Fighting COVID
both social distancing and masks in preventing the spread of the virus. Even during the peak of its crisis, when there were about 900 cases a day, South Korea never imposed a full lockdown. Most restaurants and businesses remained open.... View Details
- 03 Mar 2015
- First Look
First Look: March 3
to attract more sponsors. With KCON 2012 having lost money, despite a robust turnout, it was far from clear whether to repeat the event and, if so, whether its scale should be expanded beyond 2012's $1.1 million budget. With CJ recently opening a chain of mid-market... View Details
Keywords: Sean Silverthorne
- 26 Jul 2016
- First Look
July 26, 2016
Organizational Model to Drive Growth Pal's Sudden Service has developed a unique operating model and organizational culture in the quick-service restaurant business. With a deep emphasis on process control and improvement, zero defects,... View Details
Keywords: Sean Silverthorne
- 19 Dec 2017
- First Look
New Research and Ideas, December 19, 2017
and time costs. Organic wine finally attained niche popularity in the 2010s, mainly in northwest Europe and in cosmopolitan global cities elsewhere, as fine-dining restaurants like Noma sought wines with clear terroir. Organic wine... View Details
Keywords: Carmen Nobel