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Show Results For
- All HBS Web
(573)
- News (103)
- Research (368)
- Events (2)
- Multimedia (1)
- Faculty Publications (191)
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- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
to be defective, and arrange for replacement parts to arrive (which themselves have to inspected). The low-price supplier may also not have a stellar on-time delivery capability. Its failure to deliver reliably at scheduled times causes... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 26 Feb 2019
- First Look
New Research and Ideas, February 26, 2019
application, based upon data from multiple APM systems. The research was conducted in collaboration with a European automotive company, using two months of live application data. We show that our model detects abnormal system behavior more View Details
Keywords: Dina Gerdeman
- 11 Aug 2016
- Cold Call Podcast
Why College Rankings Keep Deans Awake at Night
the rating system. He said that federal financial aid should go to those schools that perform the best. The President eventually abandoned the idea after hearing from many college presidents that there is simply no way to reliably rate... View Details
- 03 Apr 2007
- First Look
First Look: April 3, 2007
to their reliable software and responsive customer service. The company had achieved this growth without the help of any outside financing. The five co-founders of eCW, who treated each other like an extended family, invested years of... View Details
Keywords: Martha Lagace
- 09 Aug 2013
- Research & Ideas
Read All About It: Digital CEO Buys Traditional Media!
asking exactly what role a newspaper can play in a consumer's life? As a physically distributed printed daily paper carrying local classified advertising, probably not much. But imagine a world that lacked a trusted intermediary selecting key events, View Details
- 02 Feb 2016
- First Look
February 2, 2016
contrast, firms in technologically stable industries on average pursue more-closed ego networks, which fosters reliable collaboration and helps preserve existing resources. We show that because of the observed cross-industry differences... View Details
Keywords: Sean Silverthorne
- 27 Sep 2011
- First Look
First Look: September 27
exist to measure teamwork. Few have demonstrated all of the psychometric properties recommended for use, and there is inconsistency in conceptualizations of teamwork. More research is needed to develop and refine measures of teamwork for View Details
Keywords: Sean Silverthorne
- 21 Feb 2012
- First Look
First Look: Feb. 21
incremental improvements to it. Each firm has its own assessment of the market potential for the radical innovation, and the reliability of these market forecasts can differ. We show that when the entrant's market-assessment capability is... View Details
Keywords: Sean Silverthorne
- 07 Feb 2012
- First Look
First Look: February 7
professional investors discern when CEOs and other executives in publicly traded firms "either lacked confidence in or were conveying less than complete or reliable information" in their public statements. BIA aimed to give its... View Details
Keywords: Sean Silverthorne
- 16 May 2016
- HBS Case
Food Safety Economics: The Cost of a Sick Customer
and regions have different food safety standards,” Quelch says. “We’re accustomed to taking food safety for granted. When you peel back the onion, you find a tremendous amount of nuance affecting the reliability and specifics of food... View Details
- 19 Nov 2012
- Research & Ideas
LEED-ing by Example
tenants to pay the cost of utilities, which reduces a landlord's incentive to invest in LEED, or in other energy efficiency capital expenditures. However, government lessees are attractive to landlords because they come with predictable budgets and, therefore, View Details
- 21 Jul 2003
- Research & Ideas
Don’t Get Buried in Customer Data—Use It
To illustrate how Cisco uses these three layers, Cunningham cites a hypothetical example. Assume that for a given year, the average score for product reliability has slipped a bit. Drilling down to the bottom two layers of data, Cisco... View Details
Keywords: by Jean Ayers
- 05 Feb 2013
- First Look
First Look: Feb. 5
negotiators' focus to aspects of the situation that reliably generate helpful prescriptions. Left to others were careful assessments of the conditions under which his advice applied-and did not. While Fisher's writings are open to various... View Details
Keywords: Sean Silverthorne
- 16 Apr 2007
- Research & Ideas
Delivering the Digital Goods: iTunes vs. Peer-to-Peer
to technological race Sometimes content is unreliable (spoof files) Decentralized—makes it hard No anonymity Itunes Strengths Weaknesses Legal Customers must pay for content (relatively expensive at $0.99) Easy to use Restrictions on content (DRM) High View Details
- 16 Mar 2003
- Research & Ideas
At the Center of Corporate Scandal Where Do We Go From Here?
demands, and the potential for wrongdoing, even the temptation for wrongdoing, is much stronger. Markets require faith. They require trust and faith in the integrity of data and information and in the reliability of promises. Even more,... View Details
Keywords: by Kim B. Clark
- 30 Sep 2014
- First Look
First Look: September 30
This successful electronic medical record (EMR) company had grown thanks to its reliable software and responsive customer service. The company had achieved this growth without the help of any outside financing. The five co-founders of... View Details
Keywords: Sean Silverthorne
- 08 Sep 2010
- First Look
First Look: September 8, 2010
nature of willpower and are reliable predictors of economic outcomes in the adult. The implication is that one might, for example, be able to strengthen a "weak" child's ability to resist temptation, and in so doing offer... View Details
Keywords: Sean Silverthorne
- 15 Sep 2008
- Research & Ideas
The Coming Transformation of Social Enterprise
the landscape. Q: Another hot topic in the nonprofit world is the idea of creating a for-profit business to help underwrite the cost of operations. Is this the way to go to secure a reliable stream of funds? A: I don't think so. There's a... View Details
Keywords: by Roger Thompson
- 08 Jul 2008
- First Look
First Look: July 8, 2008
valuation methodology. The agreement allowed Dow Jones to offer a family of indexes based on the Transparent Value methodology. The methodology viewed stock prices as the clearest and most reliable signals of the market's expectations... View Details
Keywords: Martha Lagace
- 14 Dec 2009
- Research & Ideas
Can Entrepreneurs Drive People Movers to Success?
sending appropriate instructions. With modern IT, these tasks are far easier than in the past. Morgantown's system attracted early complaints for its cost and visual intrusion. But Morgantown's PRT stacks up well against decades of shuttle bus costs—particularly given... View Details