Phone Operators - Publications - Faculty & Research

16 Sep 2015
News

Built for Speed

Photography by King Lawrence Jay Rogers (MBA 2007) is holding a manager’s meeting while driving 70 mph up I-75 in Kentucky. As Rogers pins his phone horizontally against the dashboard, his Local Motors team, gathered around a conference... View Details

Keywords: Dan Morrell; Machinery Manufacturing; Manufacturing

22 Jun 2021
Research & Ideas

The COVID-19 Mutiny: When Teams Leave and Take Their Clients

competitor without anyone being the wiser. Working from home has facilitated searches. Employees didn’t have to close the door and hold hushed phone conversations with recruiters (not that such efforts ever fooled anyone). At home and... View Details

Keywords: by Robin Abrahams, Boris Groysberg, and Steven L. Manchel

Web

Faculty & Advisors | MBA

Wilcox has 20 years of start-up operating experience, having founded three companies and raised $150 million in private capital. Russ served as the CEO of E Ink, an electronic paper company, for a decade. The company reached a $200... View Details

08 May 2007
First Look

First Look: May 8, 2007

say, 'I want to help. I may not be perfect, but I buy into your vision.'" Other recommendations are more intuitive, such as learning the new CEO's working style, understanding his or her agenda, and helping him or her look good in the new position by achieving... View Details

Keywords: Martha Lagace

15 Feb 2011
First Look

First Look: Feb. 15

incomplete contracts model of vertical integration choices into a standard perfectly competitive international trade framework. Integration decisions are driven by a trade-off between the pecuniary benefits of coordinating production decisions and the managers' private... View Details

Keywords: Sean Silverthorne

10 Jul 2018
First Look

New Research and Ideas, July 10, 2018

Teixeira Abstract—Online retail accounts for a rapidly growing proportion of revenues in many industries. While selling online broadens firms’ access to consumers, operating margins are often lower in online stores than in physical... View Details

Keywords: Dina Gerdeman

01 Apr 1997
News

Facing the Music

documenting quality grassroots music from all around the world, has greatly enhanced its operational efficiency, a key to its competitive health as a small but highly regarded independent label. Knutson, who still keeps in touch with his... View Details

Keywords: Marguerite Rigoglioso

23 Mar 2021
Book

Succeeding in the New Work-from-Anywhere World

for nearly two decades. Indeed, studies from around the world consistently show that companies see productivity gains after allowing employees to choose their work locations. Remote work offers many other benefits, too: “Commute times disappear, View Details

Keywords: by Michael Blanding

30 Apr 2019
First Look

New Research and Ideas, April 30, 2019

distinct geographic markets, we show that such combinations can reduce competition among merging hospitals for inclusion in insurers' networks, leading to higher prices (or lower-quality care). Using data on hospital mergers from 1996 to 2012, we find support that this... View Details

Keywords: Dina Gerdeman

08 Sep 2016
News

How We Make It Work

at certain points in my career but only in hours, never in responsibilities. My advice is to always take the promotion or new job and then figure out how to make it work. Once you have the job, you can redefine it as needed. Women in particular often View Details

14 Mar 2019
News

The Merchant of Osaka

Umeda visits. Sato-san’s right lung has failed; morphine helps ease the pain, but it’s hard not to worry as the weekend nears. The clinic is always a phone call away, Dr. Umeda reassures them. Matsubara is one of eight clinics View Details

Keywords: Health, Social Assistance

01 Jun 2017
News

Life in Lockdown

funding. Guided by cofounders Sapone and Beck, the service currently operates in Boston, New York, and San Francisco. It wasn’t the only great idea to come out of the initial Lockdown. “At the end of the week we were very sure this... View Details

Keywords: Jennifer Myers; photography by Chris Churchill

06 Feb 2018
First Look

First Look at New Research and Ideas: February 6, 2018

substantially fewer violations. With improved compliance, channel prices increase by 2% without loss in volume. The reduction in violations is particularly stark among authorized retailers with lower sales volume, those that previously View Details

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