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Show Results For
- All HBS Web
(1,050)
- People (1)
- News (128)
- Research (717)
- Events (1)
- Multimedia (1)
- Faculty Publications (184)
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- 27 Oct 2002
- Research & Ideas
Want a Happy Customer? Coordinate Sales and Marketing
Financial performance is the result of operating performance. Operating performance includes all the things that a company must do to win the competitive battle in its industry to attract, retain, and... View Details
Keywords: by Benson Shapiro
- 02 Dec 2002
- Research & Ideas
The Secret of How Microsoft Stays on Top
competitive reviews we examined. Indeed, only once in fifteen years did Microsoft products fail to win more than 50% of these reviews. Given the number and diversity of competitors they faced in each different product category, this... View Details
Keywords: by Sean Silverthorne
- 15 Jan 2013
- First Look
First Look: January 15
Structure in Small-Scale Finance Authors:Carpena, Fenella, Shawn Cole, Jeremy Shapiro, and Bilal Zia Publication:The World Bank Economic Review Abstract Microfinance, the provision of small individual and business loans, has experienced... View Details
Keywords: Sean Silverthorne
- 22 Feb 2021
- Book
Reaching Today's Omnichannel Customer Takes a New Sales Strategy
reviews and best-practice dissemination are so important. Sales is a performance art, salespeople exhibit a wide variance in performance outcomes, and those outcomes depend... View Details
Keywords: by Kristen Senz
- 02 Mar 2010
- First Look
First Look: March 2
disclosures, performance evaluations, self-regulation, participation, and adaptive learning. Nonprofit leaders must adapt any such mechanisms to suit their organization-be it a membership-based organization, a service-delivery nonprofit,... View Details
Keywords: Martha Lagace
- 16 Mar 2009
- Research & Ideas
When the Internet Runs Out of IP Addresses
(ARIN), have been making these determinations for more than a decade. They're going to keep performing these reviews even when the resources at issue are resources obtained via paid transfers, rather than... View Details
- 26 Apr 2022
- Book
What Does Your Business Stand For? Why Building Trust Starts with Purpose
founders “had no hierarchy between themselves, committed to consensus-based decision-making and agreed that clear communication should be a core value of their start-up, going as far as to conduct regular 360-degree reviews of one... View Details
Keywords: by Ranjay Gulati
- 06 Feb 2018
- First Look
First Look at New Research and Ideas: February 6, 2018
Emergency Medicine What Does It Take to Change an Editor's Mind? Identifying Minimally Important Difference Thresholds for Peer Reviewer Rating Scores of Scientific Articles By: Callaham, Michael, and Leslie John Abstract—Study... View Details
- 21 Sep 2020
- Research & Ideas
Are You Sabotaging Your Own Company?
leaders who create arcane and tedious processes can kill employee morale and cripple company performance just as quickly as an adversary who pours sand into the gas tank of a company vehicle, Thomke writes in the MIT Sloan Management... View Details
Keywords: by Dina Gerdeman
- 23 Jun 2009
- First Look
First Look: June 23
Principles that Matter: Sustaining Software Innovation from the Client to the Web Author:Marco Iansiti Abstract Economic analysis often reviews the role of principles—such as respect for intellectual property rights—in driving innovation.... View Details
Keywords: Martha Lagace
- 29 Mar 2016
- First Look
March 29, 2016
how today's organizations run. By demonstrating the interconnectivity among the three key pillars of management, students see how decisions impact strategic choices, organizational alignment, and leadership approaches, ultimately leading to the overall View Details
Keywords: Sean Silverthorne
- 14 Apr 2022
- Op-Ed
Let’s Move Forward from COVID—Without Forgetting What We’ve Learned
innovation. Organizations consistently applied new metrics to measure performance but used activity and time logged into systems to proxy for the actual value. Forging a new, better workplace Businesses are only as good as their people,... View Details
Keywords: by Hise O. Gibson and MaShon Wilson
- 10 Jul 2007
- What Do You Think?
How Much of Leadership Is About Control, Delegation, or Theater?
organizational performance. In a thought-provoking book published last year, Jeffrey Pfeffer and Robert I. Sutton suggest that the overriding impact of leadership on performance is a myth, or at least only a half-truth. 30 years ago, in... View Details
Keywords: by Jim Heskett
- 20 Apr 2021
- Book
A Simple Question That Can Guide Companies to Epic Success
Oberholzer-Gee, the Andreas Andresen Professor of Business Administration. “No wonder these businesses end up receiving rave reviews and loyal customers.” "If a US company that ranked 50th today jumped to 40th next year, its return on... View Details
Keywords: by Danielle Kost
- 01 Feb 2011
- First Look
First Look: Feb. 1
that advice seems to have limited usefulness. The chapter then reviews some common delineations of marketing and sales activities in companies and the implications. Finally, the chapter concludes with a sample of what B2B companies have... View Details
- 01 Jun 2015
- Research & Ideas
The Surprising Benefits of Oversharing
performed in the lab, Luca extrapolates the findings to apply to consumers (receivers), who want to know the true quality of a product, while sellers (senders) hide it from them. "Customers were not inferring the worst, and sellers... View Details
Keywords: by Michael Blanding
- 28 Sep 2011
- Research & Ideas
The Profit Power of Corporate Culture
returns to labor, and relationships with customers (producing loyalty and customer "ownership") as well as innovation and financial performance. If the organization doesn't measure up on these dimensions over some extended period, it may be necessary to View Details
Keywords: by Sean Silverthorne
- 28 May 2013
- First Look
First Look: May 28
Christian Abstract—This paper reviews implications of recent research on competitiveness and clusters for regions and regional policy. A new framing of competitiveness clarifies the role of regions. Its empirical findings align well with... View Details
Keywords: Sean Silverthorne
- 09 Sep 2015
- Research & Ideas
Leadership Lessons of the Great Recession: Options for Economic Downturns
when other approaches would produce better results for customers, employees, and shareholders and foster better long-term performance of the company. “I’ve been a leader during three recessions, and I’ve never heard a management team talk... View Details
- 25 Apr 2011
- Research & Ideas
What CEOs Do, and How They Can Do it Better
what the boss is doing all day. For all of the minute-to-minute monitoring of employee performance from the time of Henry Ford onward, it's amazing how little any of us really know about how CEOs of major companies spend their time.... View Details
Keywords: by Michael Blanding