Publications

02 Oct 2008
Working Paper Summaries

Nameless + Harmless = Blameless: When Seemingly Irrelevant Factors Influence Judgment of (Un)ethical Behavior

Keywords: by Francesca Gino, Lisa L. Shu & Max H. Bazerman

31 Jan 2008
Working Paper Summaries

Peer Effects and Entrepreneurship

Keywords: by Ramana Nanda & Jesper B. Sørensen

30 Apr 2021
Research & Ideas

Why Anger Makes a Wrongly Accused Person Look Guilty

investigated whether this perception is accurate: Are the guilty angrier than the innocent? In other words, is anger a cue of guilt? The answer, as it turns out, is no. To investigate this question, the researchers asked people to recall... View Details

Keywords: by Michael Blanding

January 2017
Teaching Note

The Park Hotels: Revitalizing an Iconic Indian Brand

By: Jill Avery and Chekitan S. Dev

Priya Paul, chairwoman of The Park Hotels, an award-winning portfolio of thirteen boutique hotels scattered across India, was in the midst of a brand revitalization program. Landor Associates, a leading brand consultancy, had identified three areas of concern: the... View Details

Keywords: Brand Management; Brand Positioning; Brand Portfolio Strategy; Brand Architecture; Brand Repositioning; Target Market; Hospitality; Hotel Industry; Marketing; Brands and Branding; Marketing Strategy; Service Delivery; Travel Industry; Service Industry; India; Asia

2013
Chapter

Beyond Platinum: Making the Case for Titanium Buildings

By: Jock Herron, Amy C. Edmondson and Robert G. Eccles

Buildings are the nation's greatest energy consumers. Forty percent of all our energy is used for heating, cooling, lighting, and powering machines and devices in buildings. And despite decades of investment in green construction technologies, residential and... View Details

Keywords: Buildings and Facilities; Energy; Attitudes; Environmental Sustainability; Construction Industry; Green Technology Industry; United States

27 Feb 2024
Research & Ideas

Why Companies Should Share Their DEI Data (Even When It’s Unflattering)

requirements alongside their own disclosure. More diversity is better It’s no surprise that companies that disclose better progress on diversity metrics fare better with consumers. When a company shares that its workforce is relatively diverse, brand attitudes... View Details

Keywords: by Shalene Gupta

30 Aug 2012
Working Paper Summaries

Incentivizing Calculated Risk-Taking: Evidence from an Experiment with Commercial Bank Loan Officers

Keywords: by Shawn Cole, Martin Kanz & Leora Klapper

2023
Working Paper

Life After Death: A Field Experiment with Small Businesses on Information Frictions, Stigma, and Bankruptcy

By: Shai Benjamin Bernstein, Emanuele Colonnelli, Mitchell Hoffman and Benjamin Iverson

In a randomized control trial (RCT) with U.S. small businesses, we document that a large share of firms are not well-informed about bankruptcy. Many assume that bankruptcy necessarily entails the death of a business and do not know about Chapter 11 bankruptcy, where... View Details

Keywords: Small Business; Insolvency and Bankruptcy; Knowledge Dissemination; Outcome or Result

07 Apr 2022
Research & Ideas

Giving Back: Consumers Care More About How Companies Donate Than How Much

the winner, but many consumers would choose Target, the research suggests. "People's perception is that brands that sacrifice relatively more of their earnings seem more generous." The findings come as many companies—reassured by a... View Details

Keywords: by Pamela Reynolds

2010
Working Paper

Disagreement about the Team's Status Hierarchy: An Insidious Obstacle to Coordination and Performance

By: Heidi K. Gardner

Hierarchies are pervasive in groups, generally providing clear guidelines for the dominance and deference behaviors that members are expected to show based on their relative ranks. But what happens when team members disagree about where each member ranks on the... View Details

Keywords: Performance Effectiveness; Groups and Teams; Behavior; Conflict and Resolution; Perception; Status and Position; Cooperation

24 Oct 2008
Working Paper Summaries

Signaling Firm Performance Through Financial Statement Presentation: An Analysis Using Special Items

Keywords: by Edward J. Riedl & Suraj Srinivasan

2022
Working Paper

The Impact of the COVID-19 Pandemic on the Satisfaction of Workers in Low-Wage Jobs

By: Elizabeth R. Johnson and Ashley V. Whillans

How did job satisfaction change during the pandemic for workers in low-wage jobs, and how did workers’ experiences compare to those in professional jobs? Using nationally representative survey data, we show that the pandemic increased the dissatisfaction of workers in... View Details

Keywords: Low-Wage Jobs; COVID-19 Pandemic; Pay; Job Satisfaction; Income Inequality; Stereotypes; Satisfaction; Compensation and Benefits; Working Conditions

June 2017
Article

Creating Reciprocal Value Through Operational Transparency

By: Ryan W. Buell, Tami Kim and Chia-Jung Tsay

We investigate whether organizations can create value by introducing visual transparency between consumers and producers. Although operational transparency has been shown to improve consumer perceptions of service value, existing theory posits that increased contact... View Details

Keywords: Operational Transparency; Service Management; Production Management; Organizational Performance; Behavioral Operations; Service Operations; Service Delivery; Consumer Behavior; Labor; Organizational Design; Operations; Service Industry; United States; Kenya

26 Jul 2016
First Look

July 26, 2016

Decision Processes Managing Perceptions of Distress at Work: Reframing Emotion as Passion By: Wolf, Elizabeth Baily, Jooa Julia Lee, Sunita Sah, and Alison Wood Brooks Abstract—Expressing distress at work can have negative consequences... View Details

Keywords: Sean Silverthorne

26 Aug 2002
Research & Ideas

High-Stakes Decision Making: The Lessons of Mount Everest

decisions. The Everest analysis suggests that leaders must pay close attention to how they balance competing pressures in their organizations, and how their words and actions shape the perceptions and beliefs of organization members. In... View Details

Keywords: by Michael A. Roberto

02 Sep 2009
Working Paper Summaries

Information Risk and Fair Value: An Examination of Equity Betas and Bid-Ask Spreads

Keywords: by Edward J. Riedl & George Serafeim; Banking

Research Summary

Research

Professor Cuddy studies the origins and outcomes of how we perceive and are influenced by other people, investigating the roles of variables such as culture, emotions, nonverbal behaviors, and hormone levels. Much of her work focuses on social categories (e.g.,... View Details

2018
Working Paper

Business, Governments and Political Risk in South Asia and Latin America since 1970

By: Geoffrey Jones and Rachael Comunale

This working paper provides a new perspective on how businesses have responded to political risk in South Asia and Latin America over the last half century. The existing business history literature on political risk is focused on the experiences of Western... View Details

Keywords: Business and Government Relations; Risk Management; Government and Politics; Business History; South Asia; Latin America

1999
Article

Effects of Instructional Style on Problem-Solving Creativity

By: A. M. Ruscio and T. M. Amabile

This study sought to determine the impact of 2 differing instructional approaches on creative problem-solving performance. Eighty-two college students completed a novel structure-building task after receiving algorithmic instruction (providing a rote, step-by-step... View Details

Keywords: Training; Creativity; Cognition and Thinking; Performance; Learning