Publications

23 Feb 2004
Research & Ideas

How Corporate Responsibility is Changing in Asia

exchange for the right to drill in developing countries. But should companies be responsible for government services? What happens when MNC investment moves on? Something has gone wrong with the spirit of corporate social responsibility when it becomes akin to View Details

Keywords: by Julia Hanna

November 2011 (Revised January 2014)
Supplement

The Impact of Layoffs

By: Sandra J. Sucher, David Rosales and Elana Green

In video interviews, employees who have been laid off describe their experiences and the effects that the layoff has had on their careers, families, and personal lives. View Details

Keywords: Job Cuts and Outsourcing

March 2007
Teaching Note

Bradley Marquez: Reduction in Force (TN) (A) and (B)

By: Thomas J. DeLong and Terence Heymann

Keywords: Job Cuts and Outsourcing

June 2004 (Revised December 2005)
Teaching Note

Offshoring at Global Information Systems, Inc. (TN)

By: William E. Fruhan Jr.

Teaching Note to (9-204-144). View Details

Keywords: Job Cuts and Outsourcing

1990
Article

Outsourcing: Harbinger of IS's Transformation

By: R. L. Nolan

Keywords: Job Cuts and Outsourcing; Transformation

01 Sep 2005
News

Faculty Research Online

You Outsource Your Marketing? Few companies own all the marketing expertise they need, especially of the left-brain, analytic variety. Professor of Management Practice Gail McGovern outlines the pros and cons of turning over your... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

11 Jan 2000
Research & Ideas

Calling All Managers: How to Build a Better Call Center

client. And decisions based solely on finances tend to have a negative effect on customer service, the researchers learned. If a company outsources some or all of its call center activities, for example, service levels go down. Frei,... View Details

Keywords: by Martha Lagace; Service; Financial Services

01 Sep 2007
News

Back from the Brink

MILLS: Sometimes when the bottom falls out of the bottom line, the only place to go is up. Harold Mills (MBA ’98) is CEO of ZeroChaos, an IT staffing and human- resources outsourcing firm based in Orlando, Florida. With some $365 million... View Details

Keywords: Management, Scientific, and Technical Consulting Services; Professional Services

05 Dec 2016
News

How to Start a Tech Company Without Tech Experience

people willing to take on the challenge: Make sure your concept works offline first. Outsource coding in the beginning—but not for too long. Don’t box yourself in with technology that won’t evolve. READ MORE View Details

1995
Article

What Downsizing Does to Creativity

By: T. M. Amabile and R. Conti

Keywords: Creativity; Job Cuts and Outsourcing

April 11, 2010
Article

Solving Jobs Crisis Won't Be a Quick Fix

By: William W. George

Keywords: Job Cuts and Outsourcing; Problems and Challenges

Read Now

2008
Working Paper

A Replication Study of Alan Blinder's 'How Many U.S. Jobs Might Be Offshorable?'

By: Troy Smith and Jan W. Rivkin

In a 2007 working paper, Alan Blinder assessed the "offshorability" of hundreds of U.S. occupations and estimated that between 22% and 29% of all U.S. jobs were potentially offshorable. This note reports the results of an exercise in which members of Harvard Business... View Details

Keywords: Job Cuts and Outsourcing; Wages; Research; United States

Read Now

27 Jan 2003
Research & Ideas

New Cluster Mapping Project Helps Companies Locate Facilities

conduct research and gain access to company managements. Clusters allow companies to operate more productively than where they must do things themselves (vertical integration) or where they must outsource goods and ideas from distant... View Details

Keywords: by Sean Silverthorne

01 Sep 2005
News

Upstart Startup

In 1999, Wall Street bankers Randy Altschuler (MBA ’98) and Joseph Sigelman (MBA ’97) founded OfficeTiger in Madras, India, to serve as an outsourcing shop to perform secretarial services for Wall Street financial firms. Today, the... View Details

03 Feb 2014
Research & Ideas

The Tricky Business of Managing Web Advertising Affiliates

know how companies that use affiliate marketing should set the policies that govern the gray areas where bad practices flourish. They studied three popular models for managing affiliate networks: doing it in-house; outsourcing to a vendor... View Details

Keywords: by Kim Girard; Advertising; Publishing

13 Mar 2012
First Look

First Look: March 13

Abstract Governments and other organizations often outsource activities to achieve cost savings from market competition. Yet such benefits are often accompanied by poor quality resulting from moral hazard, which can be particularly... View Details

Keywords: Sean Silverthorne

Comment

Discussion of 'The Use of Management Control Mechanisms to Mitigate Moral Hazard in the Decision to Outsource'

By: Dennis Campbell

Keywords: Management; Decision Making; Ethics; Job Cuts and Outsourcing

January 1976 (Revised December 1988)
Case

Webster Industries (A)

The manufacturing manager of Webster's largest division is told to cut his managerial payroll by 15%. Provides company background data and a description of the manufacturing manager's reactions to the proposed reduction. Provides the students with an opportunity to... View Details

Keywords: Job Cuts and Outsourcing; Cost Management

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