Operational Disruptions - Publications - Faculty & Research

01 Mar 2018
News

Every Trick in the Book

Borders is gone. So are B. Dalton, Waldenbooks, and Crown Books. Barnes & Noble, headed by CEO Demos Parneros (AMP 178, 2010), now has about 630 physical bookstores—down from more than 700 in 2011. But the number of independent bookstores, a breed declared endangered... View Details

Keywords: April White

12 Nov 2021
News

Alumni Business Leaders on Confronting the Climate Change Challenge

being disrupted as we retool and refuel machinery, as the dietary preferences of younger generations become more vegetable-based and as we learn to produce our needs with less labor, less equipment, and fewer emissions. Within sectors... View Details

30 Mar 2020
Research & Ideas

The New Rules for Remote Work: Pandemic Edition

researched how to fix broken global teams. “They may not be able to completely reassure workers about what will happen tomorrow, but they can provide a glimpse of the big picture from their perspective,” says Neeley, who is writing a case about a leader of a US company... View Details

Keywords: by Dina Gerdeman

25 Sep 2019
Research & Ideas

The Economic Cost of Physician Burnout

sign up for the job to stare at a screen. They are doing this to provide care for people,” says one of the study’s co-authors, Joel Goh, a visiting scholar in the Technology & Operations Management Unit at Harvard Business School. “It... View Details

Keywords: by Michael Blanding; Health

March 2023
Teaching Note

Ransomware Attack at Colonial Pipeline Company

By: Suraj Srinivasan and Li-Kuan Ni

Teaching Note for HBS Case No. 123-069. On the morning of May 7, 2021, Colonial Pipeline Company became aware that the company had been the victim of a malicious ransomware attack that had stolen and locked up company data. The extortionists demanded 75 bitcoins (worth... View Details

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Entrepreneurship Course Online | HBS Online

of Operations at Spire Inc. Gain an overarching framework to evaluate opportunities, manage startups, and finance new ventures. My favorite part of Entrepreneurship Essentials was the financing and equity module. It taught me the basics... View Details

28 May 2020
Research & Ideas

Coronavirus Could Create a 'Bankruptcy Pandemic'

vendors could disrupt supply chains, further hurting the business and destroying value. This potential problem is troubling to a number of bankruptcy scholars, including my colleague Mark Roe at Harvard Law School. So, is this bleak... View Details

Keywords: by Dina Gerdeman; Financial Services; Banking

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Launching Tech Ventures | HBS Online

calculate the key metrics for determining if you’ve achieved product-market fit 5-6 hrs Module 3 Venture Capital and Startup Financing Learn how venture capital firms and the fundraising process operate and how to approach a VC and... View Details

20 Jan 2023
News

Free Spirits

attention-begging designs give away its second disruptive innovation, which is to fully embrace its NA-ness, according to Annie Wilson (PhDBA 2020). A behavioral scientist and lecturer of marketing at the Wharton School who wrote a case... View Details

Keywords: Jen McFarland Flint; Food Services and Drinking Places; Hospitality

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Entrepreneurial Management Awards & Honors - Faculty & Research

Cohen : Winner of the 2022 International Powerlifting Federation (IPF) Master's World Powerlifting Competition Championship (83kg). Lauren H. Cohen : Winner of the 2022 Best Paper Award on Finance in Management Science from the Finance Section of the Institute for... View Details

04 Apr 2017
First Look

First Look at New Research, April 4

to develop Alfred’s routes and respond to customer requests in conjunction with other service providers, for example grocery delivery services, in what the founders describe as their "B2B2C" business model. Alfred won the coveted TechCrunch San Francisco... View Details

Keywords: Sean Silverthorne

08 Nov 2011
First Look

First Look: Nov. 8

PublicationsHow Much Is a Reduction of Your Customers' Wait Worth? An Empirical Study of the Fast-Food Drive-Thru Industry Based on Structural Estimation Methods Authors:Gad Allon, Awi Federgruen, and Margaret P. Pierson Publication:Manufacturing and Service View Details

Keywords: Sean Silverthorne

27 Feb 2020
Sharpening Your Skills

How Following Best Business Practices Can Improve Health Care

accounting have to do with improving patient outcomes in Haiti? HBS faculty members discuss their research and what it means for patients, providers, and industries. A Good Place to Start Clayton Christensen on Disrupting Health CareIn a... View Details

Keywords: by Sean Silverthorne; Health; Medical Devices & Supplies

01 Dec 2004
News

Aldrich Renovations Reach Halfway Point

Students taking classes in Aldrich Hall this year can literally place one foot in the past and one in the future where the old and newly renovated halves of the building meet on each of the three floors. To avoid disrupting classes,... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

29 May 2020
Op-Ed

How Leaders Are Fighting Food Insecurity on Three Continents

are experiencing increased food insecurity among vulnerable populations, disruptions throughout food systems, and difficulty getting excess supply to the people who most need it. Responses range from international food programs to... View Details

Keywords: by Howard Stevenson and Shirley Spence; Agriculture & Agribusiness

02 Mar 2015
Research & Ideas

Retail Reaches a Tipping Point—Which Stores Will Survive?

us to believe that we are at an inflection point is demographics. You have this new generation of digital natives who are used to operating online. Their default option for shopping is through a digital interface. These consumers do not... View Details

Keywords: by Sean Silverthorne; Retail

01 Mar 2005
News

Better Care at Lower Cost

The U.S. health-care industry isn’t immune to the forces of disruptive innovation that already have transformed other businesses, from computer manufacturing to retailing, HBS professor Clayton M. Christensen told 250 participants at the... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Health, Social Assistance

October 2019 (Revised January 2020)
Background Note

Evolution of the Drone Industry

By: Rory McDonald, Andy Wu, Emilie Billaud and Ryan Bayer

This note focuses on the development of the drone industry in recent years and provides insights on the drone technology, regulations, applications, market size, top players, and ecosystem. This note was written in conjunction with the case study “Parrot: Navigating... View Details

Keywords: Drones; Information Technology; Disruption; Strategy; Entrepreneurship; Engineering; Product Development; Technology Industry; Asia; Europe; North America; United States