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  • 29 Aug 2017
  • First Look

First Look at New Research and Ideas, August 29

address them became more supportive of government. Study 3 leverages proprietary data from a mobile phone application through which residents can submit service requests to Boston government. Users who... View Details
Keywords: Sean Silverthorne
  • Web

Case Studies - Social Impact Collaboratory

bond" (SIB) to the United States. SIBs were a novel, albeit complex financing instrument to allow private investment capital to fund and scale social service providers, wherein government repaid investors based on performance. Tracy... View Details
  • 30 Jan 2018
  • First Look

January 30, 2018

Sandino Abstract—Many service organizations rely on information sharing systems to boost employee creativity to meet customer needs. We conducted a field experiment in a retail chain, based on a registered report accepted by Journal of... View Details
Keywords: Sean Silverthorne
  • Web

Globalization - Faculty & Research

“Renaulution” strategy, which stabilized Renault’s finances, modernized its vehicle lineup, and began shifting the traditional automaker into a technology and mobility services company. This case highlights... View Details
  • 22 Sep 2009
  • First Look

First Look: September 22

differential in turn depends on the mobility of the technology's labor force, which we model through the extent that technologies depend upon immigrant scientists and engineers. Spatial adjustments are faster for technologies that depend... View Details
Keywords: Martha Lagace
  • Web

Technology & Operations Management Awards & Honors - Faculty & Research

C. Edmondson : Awarded the 2024 Medal for Distinguished Service by the Teachers College at Columbia University. Kris Johnson Ferreira : "Warnings and Endorsements: Improving Human-AI Collaboration Under Covariate Shift" with Matthew... View Details
  • Web

Historical Data & Sources - Business History

Present Day , London, Routledge, 1996 Notes: 1993 Data was reported in 1992. 2003 Data was reported in 2000. Download Data Set in Excel Mobile Phone Subscriptions per 100 People The World Bank, “Mobile Cellular Subscriptions (per 100... View Details
  • Web

Organizational Leadership Course | HBS Online

and less averse to having difficult conversations. Juliana Casale Head of Marketing at Crazy Egg Learn to lead at scale and mobilize your employees as you transition your business from a startup into a growth-stage company. "HBS Online... View Details
  • 16 Mar 2020
  • Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

when life goes back to normal.  Forward-thinking leaders can run better organizations by creating conditions that allow customers to be more helpful. When service provision is a true partnership and customers are pitching in, employees... View Details
Keywords: by Dina Gerdeman
  • 22 Nov 2011
  • First Look

First Look: November 22

Authors:Ejaz Ghani, William R. Kerr, and Stephen O'Connell Abstract We analyze the spatial determinants of female entrepreneurship in India in the manufacturing and services sectors. We focus on the presence of incumbent female-owned... View Details
Keywords: Sean Silverthorne
  • Portrait Project

Tory Voight

elementary school to hide our circumstances. My modest childhood was encapsulated by multiple service jobs and the hope I could achieve “more” than what I was born into. Yet gaining upward mobility as a... View Details
  • January 2013 (Revised June 2018)
  • Case

Amazon, Apple, Facebook, and Google 2018

By: John Deighton and Leora Kornfeld
Four businesses had, by 2012, grown to dominate the infrastructure that all firms rely on to reach online customers. Will the balance of power among the four persist, will one take command at the expense of the other three, or are all four more vulnerable than they... View Details
Keywords: Internet and the Web; Competitive Advantage; Infrastructure; Mobile and Wireless Technology; Growth and Development; Service Industry; Service Industry; United States
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  • 31 Jul 2018
  • First Look

New Research and Ideas, July 31, 2018

mobile phone penetration, universal availability of unique ID systems, and evolving privacy and data protection laws. It builds on global best practices and promotes the adoption of human-centered design principles, data minimization, and... View Details
Keywords: Dina Gerdeman
  • 11 Mar 2001
  • Research & Ideas

Merchants to Multinationals: British Trading Companies in the Nineteenth and Twentieth Centuries

telegraph varied commodity by commodity and the bulk of communications continued by sea post until the early twentieth century. London had a unique role as the international service centre for the emergent global economy, providing... View Details
Keywords: by Geoffrey Jones
  • August 2023 (Revised December 2023)
  • Case

Money Fellows: The Quest for Expansion

By: Álvaro Rodríguez Arregui, Michael Chu and Ahmed Dahawy
This case explores the opportunities and challenges associated with expanding the operations of a complex entrepreneurial business model. It highlights how cultural aspects of different geographies impact a startup's operational and economic models. The case also... View Details
Keywords: Business Model; Developing Countries and Economies; Geographic Scope; Business Strategy; Mobile and Wireless Technology; Cross-Cultural and Cross-Border Issues; Business and Shareholder Relations; Financial Services Industry; Financial Services Industry; Egypt
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  • 16 Aug 2018
  • News

Working with a Giver’s Spirit

Philippine tech incubator behind a number of remarkable companies, including Ayannah, which uses social media and mobile platforms to provide digital commerce and payment services to the world’s unbanked;... View Details
Keywords: Constantine von Hoffman
  • Web

Judges - Alumni

Start-up culture and operations · Business model development · Team building and coaching · New business development Industry Consumer Products and Services (B2C), Technology Verticals Beauty, E-Commerce, FemTech, Lifestyles of Health and... View Details
  • Web

Charts & Statistics - Leadership

Medium-High 60 1960 s 19 Civil rights movement gain strength Antiwar sentiment divides electorate FDA approves oral contraceptive pill Influence: High 70 1970 s 19 National Organization for Women mobilizes for Equal Rights Amendment Roe... View Details
  • Profile

Wombi Rose

doing different things for different partners," says Wombi of his FIELD 2 experience. Wombi's assignment was challenging: A local television station wanted to expand its existing online dating service into a View Details
Keywords: Consulting; Manufacturing/Energy; Retail/Hospitality
  • 10 Oct 2011
  • Research & Ideas

Retailing Revolution: Category Killers on the Brink

could work in their own categories. Both service and convenience will be key elements of this strategy. In most cases, these stores will also need to be equipped with people and technology that can help shoppers with the difficult... View Details
Keywords: by Rajiv Lal & Jose B. Alvarez; Retail