Minorities - Publications - Faculty & Research

April 2022
Teaching Note

Banorte Móvil: Data-Driven Mobile Growth

By: Ayelet Israeli and Carla Larangeira

In mid-2019, Carlos Hank was deliberating over the results for Banorte Móvil—the mobile application for Banorte, Mexico’s most profitable and second-largest financial institution. Hank, who had been appointed as Banorte´s Chairman of the Board in January 2015, had... View Details

Keywords: Data Analytics; Customer Lifetime Value; Financial Institutions; Mobile and Wireless Technology; Growth and Development Strategy; Customers; Technology Adoption; Communication Strategy; Banking Industry; Mexico; Latin America

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30 Nov 2022
Research & Ideas

Recruiters: Highlight Your Company’s Diversity, Not Just Perks and Pay

of Human Capital Creation Career Advice for Minorities and Women: Sharing Your Identity Can Open Doors Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/Charday Penn View Details

Keywords: by Sean Silverthorne

18 Nov 2022
HBS Case

What Does It Take to Safeguard a Legacy in Asset Management?

management worldwide in 2017, according to a survey from the Money Management Institute. “There are now many more firms founded by underrepresented minority leaders, but they still are a small proportion of this very big industry.” Just... View Details

Keywords: by Rachel Layne; Financial Services

09 Apr 2007
Research & Ideas

Industry Self-Regulation: What’s Working (and What’s Not)?

business customers than at end consumers. There are some that consumers are increasingly seeing, like Fair Trade coffee or "sustainably harvested" labels for seafood. In handmade rugs you can find a number of labeling schemes like Rugmark, but it's still quite a small... View Details

Keywords: by Martha Lagace

09 Jun 2021
Research & Ideas

How Tennis, Golf, and White Anxiety Block Racial Integration

interacting with racial minorities motivates White people to self-segregate, says Harvard Business School professor Jon M. Jachimowicz. And White people often attempt to erect barriers—even seemingly innocuous ones like stricter dress... View Details

Keywords: by Jay Fitzgerald

29 Aug 2018
What Do You Think?

What Should Harley-Davidson’s Management Do?

European market overseas, and (3) concentrate on designing and producing new products for new and existing markets. There were several minority opinions, however. ASGMark commented, “The very idea of moving manufacturing of an American... View Details

Keywords: by James Heskett; Auto

04 Feb 2002
Research & Ideas

How a Juicy Brand Came Back to Life

possible, even more homemade. In one, tennis star Ivan Lendl garbled the brand name into "Shnahpple." Several others featured a Snapple order-processing clerk named Wendy Kaufman. Cheerful, zaftig, and blessed with a Noo Yawk accent strong enough to peel... View Details

Keywords: by John Deighton; Food & Beverage

13 Dec 2021
Research & Ideas

The Unlikely Upside of Mergers: More Diverse Management Teams

States, Zhang found that purchased companies added nearly 15 percent more minority managers and 4 percent more female managers to their ranks than unacquired companies during the same period. "When the old ways are not working, we need to... View Details

Keywords: by Lane Lambert

16 Nov 2015
Research & Ideas

Does Competition Make Us More Creative?

designs in response to feedback, Gross had a better understanding of the incentives driving their creative choices and what spurred them to try out new ideas. “Think of them as having a choice between three options,” says Gross. “They can try something incrementally... View Details

Keywords: by Michael Blanding; Advertising

17 Nov 2016
Op-Ed

What's Behind the Unexpected Trump Support from Women

percent voted for him—the lowest percentage of all groups--reflecting, perhaps, their concern about the treatment of blacks in the criminal justice system as well as their recognition of Clinton’s stronger support of minorities and her... View Details

Keywords: by Laura Morgan Roberts and Robin Ely

April 2023
Article

Performance on Patient Experience Measures of Former Chief Medical Residents as Physician Exemplars Chosen by the Profession

By: Lucy Chen and J. Michael McWilliams

OBJECTIVE To compare care for patients of primary care physicians (PCPs) who were former chiefs with care for patients of nonchief PCPs.

DESIGN, SETTING, AND PARTICIPANTS Using 2010 to 2018 Medicare Fee-For-Service Consumer Assessment of Healthcare... View Details

Keywords: Performance Evaluation; Forecasting and Prediction; Knowledge Use and Leverage; Competency and Skills; Surveys; Health Industry

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31 Aug 2020
What Do You Think?

Why Don’t More Organizations Understand the Power of Diversity and Inclusion?

announced recently they would increase efforts to recruit persons of color, in part a response to the Black Lives Matter movement. Some of the same organizations made similar announcements in the past—yet the numbers of persons with View Details

Keywords: by James Heskett

01 Apr 2013
Research & Ideas

First Minutes are Critical in New-Employee Orientation

presented us with the problem of figuring out whether there was anything we could do to reduce turnover," Gino says. "We thought it was the perfect environment to test whether we could make a difference just by changing something minor in... View Details

Keywords: by Carmen Nobel; Web Services; Service; Telecommunications

10 Mar 2020
Research & Ideas

The Little Understood Problem Confronting Diverse Workplaces

at an urban charter school, where over 95 percent of the 500 students were minorities and more than 75 percent were low-income. They focused their attention on tutors—the employees with the closest and most extended contact with students.... View Details

Keywords: by Julia Hanna

10 Mar 2021
Research & Ideas

Key to Doing Your Best at Work? Be Yourself

deeper relationship with your colleagues. And I have research that shows that if you are among a minority and you’re going through an experience where you are feeling excluded, authenticity actually can buffer against that experience.... View Details

Keywords: by Christina Pazzanese, Harvard Gazette

11 Mar 2001
Research & Ideas

Merchants to Multinationals: British Trading Companies in the Nineteenth and Twentieth Centuries

British companies, the partnership form remained widely employed by many of the parent merchant firms. By 1914 some of the largest merchant groups continued to employ the partnership form. Even the minority of cases which availed... View Details

Keywords: by Geoffrey Jones

28 Sep 2020
Research & Ideas

How Leaders Can Navigate Politicized Conversations and Inspire Collaboration

techniques could have a significant effect. Specifically, participants who had received training were asked to write a response to an essay written by a person they disagreed with on issues such as policing and minority suspects or sexual... View Details

Keywords: by Kristen Senz

04 Sep 2012
Working Paper Summaries

Level II Negotiations: Helping the Other Side Meet Its ‘Behind the Table’ Challenges

Keywords: by James Sebenius

09 Dec 2002
Research & Ideas

Most Accountants Aren’t Crooks—Why Good Audits Go Bad

financial disasters we've witnessed began as minor errors of judgment and escalated into corruption.— Bazerman, Loewenstein, and Moore Escalation. It's natural for people to conceal or explain away minor... View Details

Keywords: by Max H. Bazerman, George Loewenstein & Don A. Moore; Accounting; Financial Services

22 Aug 2005
Research & Ideas

The Hard Work of Failure Analysis

mistake. However, rather than simply discarding the mistake, the Dupont chemist gave the result some analysis and discovered that the fibers had congealed. This discovery was the first step toward the invention of nylon. With similar attention to the View Details

Keywords: by Amy Edmondson & Mark D. Cannon

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