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Show Results For
- All HBS Web
(691)
- News (61)
- Research (506)
- Events (7)
- Multimedia (4)
- Faculty Publications (357)
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- Research Summary
Overview
ECONOMICS OF THE ADVERTISING AND MARKETING SERVICEC INDUSTRY
Professor Silk’s recent research has been focused on the economics of the advertising and marketing services industry. He has conducted econometric studies of the effects of scale and scope on the... View Details
- Research Summary
Developing Organizational Capabilities to Compete
By: Michael Beer
Michael Beer’s current research focuses on the question of what makes an Effective Organization. Based on his extensive research and practice about this question Beer has identified six highly interrelated core capabilities:
- Capacity of the... View Details
- July–August 2021
- Article
Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government
By: Ryan W. Buell, Ethan Porter and Michael I. Norton
Problem definition: As trust in government reaches historic lows, frustration with government performance approaches record highs.
Academic/practical relevance: We propose that in co-productive settings like government services, peoples’ trust and... View Details
Keywords: Government Services; Behavioral Operations; Operational Transparency; Government Administration; Service Operations; Programs; Perception; Attitudes; Behavior; Trust
Buell, Ryan W., Ethan Porter, and Michael I. Norton. "Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government." Manufacturing & Service Operations Management 23, no. 4 (July–August 2021): 781–802.
- 30 Mar 2003
- Research & Ideas
The Future of IT Consulting
have been several. First, innovation in frameworks and methodologies along with trained professionals have provided value-added services uniquely available from the consulting firm. For example, the Boston Consulting Group and McKinsey... View Details
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
executives to think of a great customer experience they’ve had, as well as a terrible one. What’s particularly novel about Thomke’s approach is that students learn through a methodology called LEGO Serious Play, and storytelling. (LEGO... View Details
- 11 Apr 2011
- Lessons from the Classroom
Teaching a ‘Lean Startup’ Strategy
entrepreneur and Stanford/UC Berkeley lecturer Steve Blank. The "lean" in lean startup has its roots in the Toyota Production System; hence, the lean startup methodology is all about avoiding waste, in terms of both time and... View Details
- 11 Aug 2008
- Research & Ideas
Strategy Execution and the Balanced Scorecard
proposed can identify promising new strategic approaches. While we are agnostic with respect to which strategy methodology a company uses to arrive at its strategy, we do believe that creating a strategy map and scorecard for that... View Details
Keywords: by Martha Lagace
- 31 May 2004
- Research & Ideas
How Team Leaders Show Support–or Not
projects included new product development (e.g., a high-strength fabric; a home health aid, an electronic recording device), solving complex client problems (e.g., developing a database management system for a global hotel chain); and solving complex internal problems... View Details
Keywords: by Martha Lagace
- 31 Aug 2020
- What Do You Think?
Why Don’t More Organizations Understand the Power of Diversity and Inclusion?
correlation vs. cause and effect. As commenter Diogenes put it, “Prove with a cogent methodology that racial and gender diversity lead to greater profitability. Prove causation, not correlation (which studies to date primarily by... View Details
Keywords: by James Heskett
- 22 Feb 2018
- Book
The New History of American Capitalism
methodologies tuned to the experiential dimension. Capitalism scholars today are interested in the narratives created by the interplay of a broad variety of actors, from those who organize businesses to those who consume, trade, plant,... View Details
Keywords: Manufacturing
- 15 Jan 2014
- Working Paper Summaries
Redrawing the Lines: Did Political Incumbents Influence Electoral Redistricting in the World’s Largest Democracy?
Keywords: by Lakshmi Iyer & Maya Reddy
- 03 Jan 2011
- Research & Ideas
Most Popular Articles of 2010
innovations that connect it to a larger management literature. The Limits of Nonprofit Impact: A Contingency Framework for Measuring Social Performance Over the past 20 years, there has been an explosion in methodologies and tools for... View Details
Keywords: by Staff
- 26 Mar 2018
- Research & Ideas
To Motivate Employees, Give an Unexpected Bonus (or Penalty)
consequences that impact not only the receivers of rewards and penalties, but also their colleagues, Gallani says. Additionally, this study shows that workers are motivated not only by the prospect of receiving a reward or a punishment, but also by the View Details
- 09 Jan 2006
- Research & Ideas
When Benchmarks Don’t Work
differences in either the quality or the nature of the output. But when a benchmarker like Hackett extends this methodology to support services or shared service departments, it assumes (without explicitly stating) that such departments... View Details
- Research Summary
Overview
By: Roberto Verganti
Roberto’s research focuses on how to create innovations that are meaningful for people, for society, and for their creators. He explores how leaders and organizations generate radically new visions, and make those visions come real. His studies lie at the intersection... View Details
- 24 Feb 2020
- Research & Ideas
The Hidden Vulnerabilities of Open Source Software
industry and application security companies, including developer-first security company Snyk and the Synopsys Cybersecurity Research Center (SCRC), the Linux Foundation and LISH were able to combine private usage data with publicly available datasets, developing a... View Details
- 21 Feb 2005
- Op-Ed
Is Business Management a Profession?
economic theorists have contributed important insights into the internal workings of firms that are applicable to managerial practice. Yet they have also left business education with a dominant theory that, in adhering to many of the individualist assumptions and View Details
- 02 Apr 2007
- Lessons from the Classroom
Making the Move to General Manager
to go in the future." Launched in autumn 2006, GMP is a new executive education comprehensive leadership program designed to address the needs and concerns of precisely these managers. GMP's innovative teaching philosophy and View Details
Keywords: by Martha Lagace
- 24 Nov 2003
- Research & Ideas
Boards and Corporate Governance: A Balanced Scorecard Approach
governance. —Robert S. Kaplan — Board Balanced Scorecard: This tool adopts the Balanced Scorecard methodology and framework and clarifies specifically how the board intends to contribute to the organization. It provides clear statements... View Details
Keywords: Re: Robert S. Kaplan & Krishna G. Palepu
- 15 Jun 2007
- Research & Ideas
Remembering Alfred Chandler
America, who were identified with specific companies, railways, banks, and small-business history workshops, met regularly to discuss methodological problems and archival sources. The unifying theme in this new era of intense academic... View Details
Keywords: by Sean Silverthorne