Measurement Problems - Publications - Faculty & Research

10 Feb 2003
Research & Ideas

Commodity Busters: Be a Price Maker, Not a Price Taker

Business is about making money, not measuring macho. The scrap heap of business disasters is littered with managers whose ego drive overwhelmed good business sense. Founder and former chief executive Ray Noorda had a wonderful business in... View Details

Keywords: by Benson P. Shapiro

01 May 2019
What Do You Think?

What Should the Leadership of YouTube Do?

ground and long-term viewership. As realJoannLyles put it, “YouTube t-h-i-n-k-s it has a suppression problem. Instead, YouTube has a moral problem ” David Wittenberg added, “There's no ‘right answer’ here. No matter what YouTube does or... View Details

Keywords: by James Heskett; Entertainment & Recreation; Media & Broadcasting

10 Sep 2020
Research & Ideas

The COVID Two-Step for Leaders: Protect and Pivot

do, measure how well we execute, and create options for doing even better—including improving DBS itself.” Cost cutting is inevitable in dire times, but the current crisis is an opportunity for an intense questioning of... View Details

Keywords: by Boris Groysberg and Katherine Connolly Baden

13 Apr 2021
Book

How Inclusive Managers Create Glass-Shattering Organizations

raises. Review the outcomes of promotion and compensation decisions by race, gender, and other identity characteristics. Retention. Track attrition and tenure by gender. Combat flexibility stigma by focusing on measurable aspects of... View Details

Keywords: by Kristen Senz

13 Oct 2009
Research & Ideas

7 Lessons for Navigating the Storm

encourages similar candidness and humility in others. By taking the first step in revealing their vulnerabilities, leaders encourage an atmosphere where concerns and doubts are voiced. Potentially unforeseen problems can be addressed... View Details

Keywords: by Martha Lagace

Research Summary

Research Thrust

By: Rakesh Khurana

I am trained in organizational sociology and my main areas of interest lie in macro-organizational theory and the dynamics of executive labor markets. To date, my research has focused on two themes. The first revolves around understanding the forces that govern the... View Details

07 Apr 2003
Research & Ideas

Three Steps for Crisis Prevention

of foresight. Nor should they be blamed if they've taken all reasonable preventive measures against a looming crisis. But if a damaging event happens that was foreseeable and preventable, no excuses should be brooked. The leaders' feet... View Details

Keywords: by Michael D. Watkins & Max H. Bazerman

28 Oct 2013
Research & Ideas

Responsible Leadership in an Unforgiving World

to a number of fluid circumstances. At times, Badaracco argues, the most responsible decision can be putting off the "big decision" as long as possible in order to respond to an ever-evolving configuration of moving parts. The measures of... View Details

Keywords: by Michael Blanding

03 Feb 2003
What Do You Think?

Can Business Schools Teach the Craft of Getting Things Done?

case discussion methods employed by many business schools may exacerbate the problem by their frequent reliance on heavy class participation, conveying subtle messages that those who sound smart and speak a lot "have more... View Details

Keywords: by James Heskett

04 May 2007
What Do You Think?

How Do Managers Think?

in which it is carried out. Joe Schmid observed that "both medical doctors and organizational managers work in cultures that are historically problem definition poor and solution rich. Their individual rewards systems are both driven... View Details

Keywords: by Jim Heskett

May 2018
Case

Environmental Platform LEEDership at USGBC

By: Michael W. Toffel, Timothy S. Simcoe and Aldo Sesia

By 2018, it was clear that U.S. Green Building Council (USGBC) had significantly contributed to the growth of green building and over its 25-year history had become a powerful brand in the construction sector with its Leadership in Energy and Environmental Design... View Details

Keywords: Environmental Sustainability; Standards; Business Model; Leadership; Problems and Challenges; Construction Industry; Green Technology Industry

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22 Aug 2005
Research & Ideas

Balancing the Future Against Today’s Needs

leaders must bring to bear a new perspective on how growth efforts are situated in their companies, how they measure and reward executing the present and building the future, and how they align behaviors to their specific growth... View Details

Keywords: by Paul Michelman

17 Jun 2014
First Look

First Look: June 17

demonstrate their impact on pressing societal problems such as global poverty. This article draws on several cases to build a performance assessment framework premised on an organization's operational mission, scale, and scope. Not all... View Details

Keywords: Sean Silverthorne

06 Oct 2011
What Do You Think?

How Will the ‘Moneyball Generation’ Influence Management?

Moneyball Analytics play a greater role in preparation for management? If so, what should it replace? What do you think? Jim Heskett's latest book,The Culture Cycle, was published in September. Original Article In the past we've discussed the importance of adding... View Details

Keywords: by James Heskett

16 Jul 2008
Op-Ed

What Should Employers Do about Health Care?

increasing employee attendance and productivity through comprehensive health and wellness programs. What is the best way for employers to address their health benefits issues? Here again, fuzzy thinking has made the problem worse. In... View Details

Keywords: by Michael E. Porter, Elizabeth O. Teisberg & Scott Wallace; Health

29 May 2014
Research & Ideas

Research Symposium 2014

of Leadership and Management; Associate Professor Karthik Ramanna ; and Michael Porter, Bishop William Lawrence University Professor. Speaking Up Recognizing problems in the workplace is commonplace. Speaking up about those View Details

Keywords: by Carmen Nobel; Accounting; Health

August 2021 (Revised February 2023)
Supplement

Fair Park Covid-19 Mass Vaccination Site (B)

By: Willy Shih

This case is an opportunity to apply the methods of the Toyota Production System (TPS) to the analysis of an everyday service application: administering Covid-19 vaccines. It describes the start-up of a drive-up Covid-19 mass vaccination site at the Texas State Fair... View Details

Keywords: Operations Management; Operations Improvement; Operations And Processes; Toyota Production System; COVID-19 Pandemic; Operations; Service Operations; Health Pandemics; Service Delivery; Problems and Challenges; Goals and Objectives; Measurement and Metrics; Health Industry; United States

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23 Jul 2008
Sharpening Your Skills

Sharpening Your Skills: Balanced Scorecard in Action

problems with the firm's strategy was captured in the multiple performance measures of its Balanced Scorecard. Key concepts include: Store24's Balanced Scorecard contained useful and timely information for... View Details

31 Jul 2006
Research & Ideas

When Not to Trust Your Gut

the right appears to be more of a square than the one on the left, which looks longer and skinnier. Why bother taking out a ruler to measure the dimensions, since the difference is obvious? If this is what you think, you're wrong. Your... View Details

Keywords: by Max H. Bazerman & Deepak Malhotra

07 Dec 2011
Research & Ideas

Are Creative People More Dishonest?

faced with ethical dilemmas. The first study tested the hypothesis that a naturally creative person is predisposed to dishonest behavior. (The week before the experiment, the participants, 71 university students, completed an online survey that included dispositional... View Details

Keywords: by Carmen Nobel; Advertising

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