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  • All HBS Web  (5,369)
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  • All HBS Web  (5,369)
    • People  (21)
    • News  (1,847)
    • Research  (2,809)
    • Events  (6)
    • Multimedia  (17)
  • Faculty Publications  (902)
← Page 17 of 5,369 Results →
  • 08 Jan 2016
  • Research & Ideas

Is it Worth a Pay Cut to Work for a Great Manager (Like Bill Belichick)?

world-beating performances out of some good-but-not-great players and even to motivate others to take pay cuts in order to play for him, an anomaly? Can unusually gifted managers improve employees’ performance to such an extent that it is... View Details
Keywords: by Boris Groysberg & Abhijit Naik; Sports
  • 08 Jul 2021
  • Blog Post

Managing Sustainable Advantage with Key ESG Co-Founders, Anne-Marie Schoonbeek and Heleen van Poecke

Anne-Marie Schoonbeek (MBA 2017) and Heleen van Poecke (MBA 2017), grew up in small towns in The Netherlands fifteen minutes apart from one another. Yet in all those years, their paths never crossed. Instead, over 3,000 miles away from... View Details
Keywords: Entrepreneurship; Technology
  • 08 Jan 2016
  • News

Is it Worth a Pay Cut to Work for a Great Manager (Like Bill Belichick)?

  • 17 Nov 2014
  • Lessons from the Classroom

Managing the Family Business: Are Optimists or Pessimists Better Leaders?

Editor's note: This is part of a series of occasional columns on managing the family business written by Senior Lecturer John A. Davis. Optimism and pessimism are strong, stable traits that reflect our coping strategies. We live in an... View Details
  • 01 Oct 1996
  • News

"Service-Profit Chain" Links Members of Service Management Unit

confronting." Adds Schlesinger, who says he was not surprised when more than six hundred students signed up to take the course this fall, "The service sector is the only part of our economy that is growing. Students realize they need to... View Details
Keywords: Susan Young
  • 07 Mar 2017
  • News

From Harvard to INSEAD: Change Management in a Disruptive World

feel too weak and naked when disruptions come out. It’s a support, a strong one, but surely not an answer. The rest is up to each of us to shape and create.” On the qualities of leadership: “The great leaders of tomorrow will be people... View Details
Keywords: Educational Services
  • 01 Feb 1997
  • News

Made, Not Born: HBS Courses and Entrepreneurial Management

skills, as HBS faculty and recent alumni explain in the following course profiles. Entrepreneurial Management Associate Professor Amar Bhide keeps a slide rule tacked above his office desk. "Although I don't use it anymore," he explains,... View Details
  • 13 Nov 2000
  • Research & Ideas

Managing to Learn: How Companies Can Turn Knowledge into Action

Nike managers failed to pick up the relevant market signals and learn from them. It took them too long to figure out that consumers wanted something different from what Nike was offering at the time.... View Details
Keywords: by Laurie Joan Aron
  • 20 Jul 2009
  • Research & Ideas

Markets or Communities? The Best Ways to Manage Outside Innovation

Thanks to technology and instant global communication, it has never been easier for companies to seek solutions to problems or find new ideas from sources outside their own corporate walls. But the art of managing these external... View Details
Keywords: by Sean Silverthorne; Technology
  • 05 May 2016
  • News

Fumigating the Criminal Bug: New Research on the Insulation of Volkswagen’s Middle Management

  • January–February 2018
  • Article

The Leader's Guide to Corporate Culture: How to Manage the Eight Critical Elements of Organizational Life

By: Boris Groysberg, Jeremiah Lee, Jesse Price and J. Yo-Jud Cheng
Executives are often confounded by culture, because much of it is anchored in unspoken behaviors, mindsets, and social patterns. But when properly managed, culture can help them achieve change and build organizations that will thrive in even the most trying times. In... View Details
Keywords: Organizational Culture; Performance Effectiveness; Strategy; Organizational Change and Adaptation
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Groysberg, Boris, Jeremiah Lee, Jesse Price, and J. Yo-Jud Cheng. "The Leader's Guide to Corporate Culture: How to Manage the Eight Critical Elements of Organizational Life." Harvard Business Review 96, no. 1 (January–February 2018): 44–52.
  • 18 Oct 2022
  • Research & Ideas

When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions

sociodemographic characteristics. HBS Working Knowledge spoke with Israeli, the Marvin Bower Associate Professor of Business Administration, and Ascarza, the Jakurski Family Associate Professor of Business Administration, about how View Details
Keywords: by Rachel Layne
  • 01 Feb 2022
  • What Do You Think?

Is Concierge Management an Answer to the “Big Quit”?

contributing to the so-called Great Resignation (or “Big Quit”) that has gained publicity recently. Quitting in the United States is a major business expense. Applying generally accepted rules of thumb for the annual cost of quitting to US businesses, one easily comes... View Details
Keywords: by James Heskett
  • 28 Jun 2023
  • Blog Post

Managing Your Health and the Recruiting Process: Advice from HBS Alumni

are available to help, and there are alumni who are willing to share their stories and advice. We are grateful to our alumni with diverse abilities who, based on their own lived experiences, are offering four critical pieces of guidance to current students to help them... View Details
  • 05 Mar 2001
  • What Do You Think?

Fine Coupling: Can Human Resource Management Learn from Supply Chain Management?

Summing Up Fine Coupling of People: An Idea Whose Time Has Come? Manufacturers and distributors are succeeding in various approaches — including postponement, computer-aided manufacture, robotics, rapid response, positive tracking, and... View Details
Keywords: by James Heskett
  • Web

Field Course: Field Y: Projects in Business Management - Course Catalog

HBS Course Catalog Field Course: Field Y: Projects in Business Management Course Number 6334 Senior Lecturer Randolph Cohen Spring; Q3Q4; 3.0 credits Weekly, 2 hour sessions Project Enrollment: Limited to 80 students Field Y welcomes both... View Details
  • 22 Feb 2011
  • Research & Ideas

The Most Important Management Trends of the (Still Young) Twenty-First Century

are managed by sophisticated real-time information systems; colleagues working 12 time zones apart can see and hear each other as they work at their desks—or in airport lounges on opposite sides of the planet. Publications, like this one,... View Details
Keywords: by Sean Silverthorne
  • July–August 2014
  • Article

Unlock the Mysteries of Your Customer Relationships

By: Jill Avery, Susan Fournier and John Wittenbraker
Consumers have always had relationships with brands, but sophisticated tools for analyzing customer data are finally allowing marketing organizations to personalize and manage those relationships. With this new power comes a new challenge: people now expect companies... View Details
Keywords: Brand Management; CRM; Brands and Branding; Marketing; Marketing Strategy; Customer Focus and Relationships; Customer Relationship Management; Consumer Products Industry; Retail Industry; United States
Citation
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Related
Avery, Jill, Susan Fournier, and John Wittenbraker. "Unlock the Mysteries of Your Customer Relationships." Harvard Business Review 92, nos. 7/8 (July–August 2014): 72–81.
  • 31 Mar 2020
  • Blog Post

Know Your Audience – Recruiting HBS Students for Investment Management

Director and Career Coach Katja Frey – Recruiting Relations Manager Together, Jonathan and Katja make up the Career & Professional Development (CPD) team that manages... View Details
Keywords: Investment Management / Hedge Fund
  • Web

Hiring at HBS: How Summer Interns Make an Impact at Bridges Fund Management - Recruiting

School and attracts graduate student teams from around the world, including students from Harvard University. Teams compete to pitch their selected ventures with a chance to secure up to $100K in investments. In addition to gaining... View Details
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